Customer Service Representative – Exhibition Support at Etcon Analytical and Environmental Systems & Services Limited

Job Summary

The Customer Service Representative (Exhibition Support) provides high-quality customer service and on-site support during exhibitions, trade shows, and events. This role ensures visitors, exhibitors, and stakeholders receive timely assistance, accurate information, and a positive overall experience. Candidates should have 1–5 years of customer service or event support experience, preferably in exhibitions, retail, or hospitality environments.

Key Responsibilities

Exhibition & On-Site Support

• Serve as the primary point of contact for exhibitors and visitors during exhibitions or events.
• Assist with registration, check-ins, booth assignments, and general event inquiries.
• Support exhibitors with setup guidance, operational information, and troubleshooting.

Customer Service Delivery

• Respond to customer inquiries through phone, email, or in person with professionalism and efficiency.
• Provide accurate information about exhibition schedules, policies, activities, and logistics.
• Handle complaints or issues from participants and escalate when necessary.

Coordination & Administration

• Work closely with the exhibition operations team to ensure smooth event execution.
• Prepare and distribute event materials, badges, passes, and documentation.
• Assist in coordinating exhibitor lists, appointment schedules, and feedback forms.

On-Site Issue Management

• Monitor exhibition areas for attendee flow, safety, and service quality.
• Resolve minor on-site issues (e.g., location inquiries, directional guidance, service requests).
• Coordinate with security, technical, or facility teams for escalated issues.

Post-Exhibition Activities

• Collect and compile visitor and exhibitor feedback.
• Assist with reporting, evaluations, and documentation for post-event debriefings.
• Support follow-up communication and service requests after the exhibition ends.

Required Skills & Qualifications

• 1–5 years of experience in customer service, events support, hospitality, or related areas.
• Strong interpersonal and communication skills; confident interacting with diverse groups.
• Ability to remain calm and professional in high-traffic or fast-paced environments.
• Strong problem-solving abilities with a customer-centric mindset.
• Basic administrative and computer skills (MS Office, email, CRM tools).
• Ability to work flexible hours during exhibitions (including weekends or extended hours).
• Business Administration, Operations Management, or related field (preferred but not required).