Job Opportunities at Cranfield Talent Consultants

Job Description

• As a Client Experience Officer, your primary responsibility is to oversee and enhance the end to-end client experience within the clinic location. This involves guiding and assisting clients throughout the process, ensuring their comfort, emotional well being, and satisfaction.
• It also involves playing a vital role in driving a customer centric culture, managing client interactions, conducting satisfaction surveys, implementing improvement strategies, and ensuring efficient follow up and billing processes.
• By delivering compassionate service and fostering a welcoming environment, you will play a vital role in helping our clients realize their dreams of starting or expanding their families.

Key Responsibilities

• Fostering a customer-centric culture at the clinic location, managing client interactions, and ensuring timely service.
• Conducting customer satisfaction surveys, collaborating on improvement strategies, implementing initiatives to enhance customer experience, and providing regular reports on customer engagement and satisfaction.
• Ensure timely client interactions at different stages of their treatment cycle by driving adherence to our follow-up systems. This includes proactively reaching out to clients and providing necessary support and guidance.
• Maintain compliance with appointment management systems and SOPs, ensuring a streamlined process. This involves monitoring appointment scheduling, confirming appointments, and ensuring that team members adhere to established protocols.
• Supervise the billing and cashiering procedures for clients, ensuring precise calculations and avoiding any loss of revenue.
• Provide support in the supervision of non-medical aspects of clinic operations, encompassing administrative tasks and facility management.

Requirements

• Bachelor's degree in any field preferably, healthcare administration, or related field.
• Minimum of 3 years experience in a similar role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills, with the ability to interact effectively at all levels.
• Strong organizational and multitasking abilities to handle a high volume of inquiries and tasks.
• Proficiency in using computer systems, electronic medical records, and office software.
• Compassionate, patient-oriented, and a genuine desire to help others.
• Demonstrates high levels of responsibility, accountability, integrity, and ethical standards.
• Ability to work collaboratively in a team environment while also being self-motivated and proactive.
• Knowledge of fertility treatments, IVF procedures, and reproductive health is desirable but not mandatory.

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Job Description

• As an Embryologist, your primary objective will be to utilize advanced embryology techniques to manipulate gametes and achieve clinical pregnancy.
• Under the guidance of our Laboratory Manager, you will play a crucial role in laboratory operations, ensuring the highest standards of care and success for our patients.

Key Responsibilities

• Perform various laboratory procedures related to achieving clinical pregnancy, such as semen analysis, freezing, and preparation, as well as egg collection, culture dish preparation for IVF/ICSI, oocyte assessment and injection, fertilization checks, embryo transfer, and cryopreservation of semen, oocytes, and embryos.
• Maintain the laboratory work area according to quality standards and perform preimplantation genetic testing (PGT).
• Conduct laboratory processes and procedures according to agreed standards to ensure quality assurance.
• Support in the review of current protocols and technology to ensure the laboratory remains at the cutting edge for superior clinical performance.
• Engage in discussions with semen donors and provide information to clients regarding the use of donor semen and semen freezing. Keep clients informed about the progress of their embryos.
• Contribute to research and act as a co-author for publications in professional journals while also assisting in the creation of communication materials such as newsletters, brochures, and newspaper articles
• Provide support to the senior embryologist in the overall performance management activities of trainee embryologists such as training, supervision, etc.

Requirements

• Bachelor of Science degree in Biological Sciences (e.g., Biochemistry, Cell Biology and Genetics, Microbiology, etc.).
• Minimum of 3 - 5 years of post-qualification relevant experience
• Demonstrable expertise in embryology techniques and a proven track record of successfully performing and achieving results in each area.
• Strong understanding of laboratory performance and management practices.
• Exceptional level of attention to detail, accuracy, and precision.
• Strong leadership and interpersonal abilities, exemplifying high ethical standards and integrity.
• Well-developed emotional intelligence enabling effective management of sensitive issues with empathy and diplomacy.
• Excellent communication, business presentation, persuasion, and analytical skills.

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Job Summary

• As a Fertility Doctor, you will play a vital role in conducting the technical aspects of fertility treatment for different classes of clients.
• Your expertise will encompass various medical services, quality management, brand development, relationship management, and administration.
• By joining our team, you will have the opportunity to make a profound impact on the lives of our patients and contribute to ground-breaking advancements in the field of reproductive medicine.

Key Responsibilities:

• Conduct technical aspects of fertility treatment, including transvaginal and transabdominal ultrasound scanning, ultrasound-directed follicular aspiration, surgical sperm collection, and embryo transfer.
• Provide expert advice on the number of embryos to be transferred and effectively manage complications such as ovarian hyperstimulation syndrome, early pregnancy loss, miscarriages, and abnormal pregnancies.
• Ensure adherence to quality assurance standards by conducting processes and procedure according to established protocols.
• Continuously enhance your knowledge, skills, and competencies related to IVF treatment, salesmanship, relationship management, leadership, and innovative practices.
• Contribute to the development of research publications for reputable journals and create communication materials such as  newsletters, brochures, and newspaper articles.
• Deliver lectures and presentations at prestigious seminars and conferences within the field, representing the organization with excellence.
• Build strong relationships with clients, providing emotional support throughout their treatment cycles and earning their trust in our clinic's services.
• Maintain accurate and comprehensive case files and record all client interactions on the organization’s clinical software to  ensure the integrity of information.

Requirements

• MBBS/Bachelor of Medicine and Surgery
• Minimum of 3 - 5 years of post-qualification experience in fertility treatment.
• Strategic thinker with a results-driven mindset.
• Strong interpersonal skills, displaying high ethical standards and integrity.
• Exceptional emotional intelligence, capable of managing sensitive issues with empathy and tact.
• Demonstrated technical proficiency, with the ability to acquire new skills rapidly.
• Business acumen and entrepreneurial mindset.
• Excellent communication, presentation, persuasion, and analytical skills.

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Job Description

• As the Head of the Commercial Department, you will play be the Chief Revenue Officer of the organization with direct responsibility for developing and implementing strategies to deliver on the organization’s revenue targets.
• Leading a multidisciplinary team of professionals, you will drive sales growth, design and implement a leading edge customer experience and enhance awareness of the corporate brand through an engaging and effective marketing and communication strategy.
• This position requires a deep understanding and experience of the industry and the ability to communicate complex medical information in a clear and compelling manner.

Key Responsibilities

• Develop and implement sales strategies to meet or exceed revenue targets, with a primary focus on diagnostics, laboratory, or pharmaceutical sectors.
• Identify and actively pursue new business opportunities, build and maintain strong customer relationships, and promote our products and services effectively.
• Develop and implement brand strategies and campaigns, overseeing the development of marketing materials (for digital and non-digital channels), including sales presentations, brochures, and digital content, to support sales activities and enhance brand visibility and engagement with target audience
• Conduct market research and competitor analysis to identify trends, customer needs, and potential market opportunities, providing valuable insights for business development.
• Utilize CRM systems to track and manage sales leads, customer interactions, and sales performance data, ensuring accurate reporting and analysis.
• Monitor and analyze the effectiveness of marketing communication efforts, adjusting strategies as needed to optimize results and drive customer engagement.
• Stay updated on industry trends, competitive landscape, and emerging technologies in diagnostics, laboratory, or pharmaceutical sectors, and share relevant insights with the team.

Requirements

• A Bachelor's degree in Arts, Humanities, Social Sciences, Mass Communication, Journalism, Management Sciences, or related fields. A relevant advanced degree is a plus.
• Minimum of 10 years of experience in sales within the diagnostics, laboratory or pharmaceutical industries, with a strong track record of meeting or exceeding sales targets.
• Management level experience in brand management, marketing/communications and/or customer service will be an added advantage.
• In-depth knowledge (covering commercial aspects, industry regulations and market dynamics) in any of the following sectors:
  • Fertility/assisted reproduction
  • Pharmaceutical
  • Diagnostics
  • Laboratory
• Excellent communication and interpersonal skills, with the ability to effectively engage and build relationships with clients and key stakeholders.
• Highly motivated and results-oriented, with the ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• In view of the multi-disciplinary nature of the role, knowledge and experience in 1 or more of the underlisted areas will be an added advantage
  • Marketing and corporate communications/media management
  • Customer Relation Management (CRM)
  • Brand management