Job Opportunities at Ascentech Services Limited

Our client in the Telecommunication industry is looking to hire an Administrative Officer to join their team and support with daily office procedures.

Responsibilities

• Organizing and managing schedules and calendars for staff, managers, and senior-level officers
• Receiving and processing communication channels, including email, phone, and physical mail
• Assisting human resources department with payroll and personnel databases
• Conferring with accounting department to help make payments, process incoming invoices, and verify receipts
• Organize a filing system for important and confidential company documents
• Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed
• Creating reports and memos for managers and senior-level officers as needed
• Attend meetings and record notes and messages for managers and senior-level officers
• Arrange travel and accommodations and book meeting rooms for in-house and external events

Qualifications and Skills

• An associate's degree in a related field, such as office administration, may be preferred
• 2-4 years proven work experience as an Administrative Officer, Administrator or similar role
• Working knowledge of necessary productivity software, including Microsoft Office Suite (Ms Excel, Ms Word, Ms Outlook Specifically)         
• Knowledge of, or the ability to quickly learn how to use standard office equipment, such as fax machines, modern phone systems, and copy machines
• Solid knowledge of office procedures
• Ability to handle multiple tasks at the same time
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills and the willingness to make phone calls, emails, and other communications with clients
• Comfortable working independently when needed, or as part of a team
• Attention to details

Salary:  #100,000 - #150,000

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Industry: Telecommuncation

Our client in the Telecommunication industry is looking to hire a Key Account Manager with strong sales background in their reputable company.

Responsibilities

• Manage quota for bookings and revenue for assigned major accounts.

• Escalate member issues, when appropriate, and clearly communicate steps taken, future steps and member needs in ticket to ensure a smooth transition between internal teams.

• Identify opportunities to develop new training materials designed to ensure successful customer onboarding and support business-wide adoption.

• Act as a true account manager overseeing almost all aspects of the client's business.

• Partner with internal resources in order to drive additional value and expertise.

• Areas of focus include B2B (virtual and card-based) payments, expense management, travel solutions, data solutions, compliance, and reporting.

• Build effective relationships and develop influence with internal stakeholders.

• Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels.

• Advise partner sales leaders on new and growing partners to deliver qualified partners to support customer needs.

Qualifications

• HND/ Bachelor's Degree in business, computer science or related fields.

• Strong command of English language and good negotiation skill
• 2-4years of experience in similar role

• Experience managing complete pipeline process.

• Comfortable working in cloud-based environment.

Salary: #250,000

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Our client in the Telecommunication industry  is looking to hire a fresh graduate with excellent communication skills for the role of a customer service executive in their reputable company.

Job Responsibilities:

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Qualification/Requirements

• HND/BSC in related field
• 0-1years proven experience as a Customer Support or  Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary: #65,000 gross