Job Openings at Vodafone Group Enterprise (VGE)

Job ID: 0602/BDG/CAM/NIG
Employment Type: Permanent

Purpose

• The Channel and Wholesale account manager focuses at building partnerships and selling via channel and wholesale partners, sell additional products and services through these mediums to maximize revenue for the business, minimise churn and adhere to sales processes including the use of approved applications (SAGE, and Share point).

Responsibilities
The channel & wholesale account Manager will be responsible for the day to day management of channels and wholesale sector as well as:

• Identify VCS sales prospect
• Responsible for Sales/Sales Management for both new business development and management and growth of business in existing clients.
• Works with global and regional third parties & partners to identify & qualify new opportunities
• Work with relevant VCS/VGE Global Account Manager (GAM) to agree sales strategy and responsibilities within each account.
• Work together with VCS/VGE GAMs & NAMs to develop action plans to ensure account strategies are executed upon
• Work with relevant VCS/VGE Global Account Manager (GAM) to agree sales strategy and responsibilities within each account.
• Work together with VCS/VGE GAMs & NAMs to develop action plans to ensure account strategies are executed upon
• Develop relationships with customers for future development.
• Identify ways to increase revenue share within existing accounts.
• Responsible for all client communication, conflict resolution and compliance on deliverables.
• Ensures that proper procedures are followed to meet quality standards and maintain account profitability.
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports and maintain such reports in Sage database and SharePoint
• Approves invoices and is responsible for account collections.
• Provides two way communications between client and VBA Team.
• Maintain strength of the VBA image and quality in front of the customer.
• Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
• Develop relevant High Level Value Propositions.
• Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.
• Provide timely and accurate forecasting.
• Responsible for Ensuring the SAGE and Sales Database is always up-to-date.

Knowledge

• Work together with GAMs & NAMs to ensure Global account strategies are understood and actioned Pan-Africa for all assigned accounts.
• Operate with the highest levels of communication skills, converse professionally and with empathy with an emphasis on owning and solving customer issues whilst building excellent rapport to ensure the customer experience is maximized.
• Timely Updates of all relevant systems for managing opportunities and contracted services
• Have an understanding of WCS and C-level selling
• Demonstrate experience of working at multi-national C  level and leverage strong financial tools such as ROI as part of the global sales engagement process.
• Maintain expertise of internal procedures and systems (Sage, SharePoint, SAP, SFDC)  for resigns and acquisitions and managing the progress of quotes through VBA/VCS/VGE commercial  processes  to contract production
• To have the ability to manage own time to ensure market and product knowledge is up to date
• Ensure sales and churn targets are achieved every month.
• Work within given policies and processes of the VBA/VCS team.
• Monitor account performance and ensure that the set targets are met
• Prepare necessary reports and maintain such reports in VBA’s database

Qualification and Experience

• A university degree in B.Com/Business, marketing, computer Science, IT Degree or equivalent qualification.
• A minimum of 3 years relevant working experience  in account management especially channel sales is essential
• Experience in solution sales and relationship management or enterprise solution selling within a telecom company.
• A good understanding of converged and networking technologies and services.
• Proven successful account acquisition and development in a telecom environment- desirable
• Demonstrated success in networking and relationship management skills.
• Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations, technical sales

Skills:

• Building an effective partner channels network and selling through the network
• Objection handling, negotiating and deal Closing
• Build relationships and maintain networks
• Analytical and usage of Microsoft applications

Attitude:

• Ability to effortlessly communicate anywhere and with anyone
• Healthy level of self confidence
• The right sales outlook
• High level of self-motivation and self-accountability.

go to method of application »

Ref No: 0602/BDG/AM/NIG
Locations: Lagos & Abuja
Job Type : Full-time
Employment Type : Permanent

Purpose

• The Account manager focuses at growing business both from new customers and existing customer accounts, successfully manage client base whilst selling additional products and services, minimise churn and maximise revenues with revenue growth being a key performance indicator, obtain market intelligence to increase future win opportunity and adhere to sales processes including the use of approved applications (SAGE, and Share point).

Responsibilities

• The Account Manager will be responsible for managing their allocated accounts on a day to day basis in their entirety to the extent that they:
• Are the single point of contact for both the customer and Vodacom’s internal third parties who may need to communicate and deliver solutions to the customer
• Responsible for building customer relationship
• Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
• Develop new and existing relationships, at all levels, with contacts from the allocated account list.
• Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities.
• The Account Manager will take responsibility for ensuring that all opportunities are qualified to the point where it becomes appropriate to introduce Vodacom subject matter experts to the opportunity, which has been assessed for having a high probability of succeeding.
• Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
• Develop relevant High Level Value Propositions.
• Identify winning strategies including working proposals, to win locally.
• Analyses statistical data related to clients business and industry to identify market trends for  Vodacom products and services.
• Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.
• The Account Manager is required to work with subject matter experts such as Solution Architects, ensuring that architectural roadmaps are developed.
• Provide timely and accurate forecasting.
• Take active participation in solution sales teams, working with appropriate colleagues to win complex new business.
• Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.
• Be responsible for modelling commercial propositions tailored to suit customers’ requirements whilst supporting the Vodacom commercial principles.
• Manage deals through commercial governance, demonstrating win strategy, and future revenue growth plan and account development opportunities.
• Work with Line Manager to Agree and recommend financial targets per account.
• Understand the competitive market and use knowledge to increase margin and total contract value.
• Look for opportunities to up-sell and cross-sell into accounts.
• To ensure that the A&R for these accounts is within the required target for Vodacom thus making the strategic segment P&L profitable.
• Evaluates performance, risks in nominated accounts and revises plans where appropriate.
• Build strong long term relationships using a high and wide approach to contact strategy.
• Key interface to customer, contributing to developing local contact strategy, providing strong one to one long term relationships with key decision makers. Prepare account briefings and guiding local interactions.
• Understand the customer’s decision making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.
• Secure, manage and deepen the Vodacom customer relationship with the focus being to build Vodacom’s credibility and explore ways to present solutions to meet customer needs.
• Develop a partnership approach to sales, customer fulfillment and post sales strategy for accounts covering all areas of the customers’ business.
• Maximises Vodacom’s internal network to get results for customers and to ensure effective problem resolution and problem management.
• Work with the customer’s fulfillment and delivery plan to ensure services are delivered right first time.
• Provide customer insight to help influence Vodacom decision makers to secure appropriate resource and delivery as required.
• Responsible for Ensuring the SAGE and Sales Database is always up-to-date.

Present new products and solutions set into account:

• Collaborates on the service relationship with Customers and Vodacom to agree service levels
• Deliver best practice for On-Boarding of new customers.
• Provide solutions for new products and services set to the nominated customer list.
• Work diligently with finance and customer support teams to ensure billing and customer service centres are supporting the nominated accounts.
• Engage and collaborate with the go-to-market team.

Develop outstanding behaviour with customers within Vodacom using customer insight data and feedback to improve services:

• Develop & implement Vodafone Way of selling roadmaps for all opportunities where applicable.
• Analyse local customer data and ensure best practice is used in order to build accurate commercial offers.
• Work with local team to deliver tender responses including commercial, contracts, special coverage, technical architects, and project and service management.
• Effectively manage numerous internal and external deadlines in order to respond to RFPs for deals.
• Introduce new innovations and concepts to key decision makers within the customer. Understand, through engagement at the right business, level the customer’s strategic and operational issues.
• Responsible for representing customer views and insight to help define product proposition roadmaps for customers.

Requirements/Experience

• A University Degree in B.Com/Business, Marketing, Computer Science, IT Degree or equivalent qualification.
• A minimum of 3 years relevant working experience  in account management is essential
• Experience in solution sales and relationship management or enterprise solution selling within a telecom company.
• A good understanding of converged and networking technologies and services.
• Proven successful account acquisition and development in a telecom environment- desirable
• Demonstrated success in networking and relationship management skills.
• Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations, technical sales

Knowledge :

• Solution Selling - Understands customers’ needs, selling business value (ROI)
• Competing to Win by having knowledge of the competition, building effective competitive strategy
• Products, Services and Technology know how: - Mobile and Fixed Voice, Data and Email (incl security), Unified Communications, mobilising Business Process and M2M etc
• Managing the Sales profile (pipeline)
• Initiating new business
• Opportunity management, Account Planning & Management
• Deep understanding of the customers’ business, its market and industry alongside key decision-makers and influencers in account organisation
• Account Plan which is shared within Vodacom and ideally with customer
• Set-up long-term relationship strategy including involvement of Vodacom C-levels; this includes C-level briefings and de-briefings
• For each relevant top tier opportunity a Winning Complex Sales (WCS)) opportunity roadmap
• Setup and maintain Share-of-Wallet report  together with customer contracts and expirations

Skills:

• Objection handling, negotiating and deal Closing
• Build relationships and maintain networks
• Analytical and usage of Microsoft applications

Attitude:

• Ability to effortlessly communicate anywhere and with anyone
• Healthy level of self confidence
• The right sales outlook
• High level of self-motivation and self-accountability

go to method of application »

Ref No: 0506/OPS/VCNS/NIG
Location: Lagos
Job Type: Full-time
Employment Type : Permanent

Job Purpose

• The VoIP Network Specialist will provide overall network design and operations support for a broad range of requirements with a primary focus on Voice over IP (VoIP) -based products and services.
• This employee will support installation, configuration, maintenance and usage of VBN’s core VoIP infrastructure.
• He shall also liaise with VBN’s suppliers and vendors and act as a final point of contact for VoIP related issues in collaboration with Network Operations, engineering and product design as required

Responsibilities

• Build, upgrade, integration, optimize and  operate the core of the VoIP platform for  VBN
• ‘Own’ the  VBN VoIP core infrastructure (C4 & C5 Voip switches, Session border controllers, billing platform, transcoders, Media servers, etc) and ensure consistent up-time  and performance of the infrastructure
• Improve on ‘uptime’ on infrastructure by ensuring adequate backup on devices for components of the VoIP core.
• Carry out third -level troubleshooting on escalated VoIP issues including compatibility, performance and quality of service for customers when required.
• Lead the installation, testing, troubleshooting, monitoring and support different VoIP equipment in VBN lab and production network.
• Ensure integrity of billing on the VOIP platform – with interconnect partners as well as clients.
• Design and implement  disaster recovery process and procedures for Voice network
• Generate reports to assist in review, analysis and evaluation of deployed solutions and in the design of new technology solutions.
• Work closely with other VBN departments / units on projects related to the design, development, deployment, monitoring and evaluation of new products and services -
• Validate bespoke solutions generated  by Solutions Architecture and Provisioning teams.
• Implement proof of concepts and derive results from consistent testing methodologies focusing on capabilities of new VoIP products.
• Recommend and justify optimisations, enhancements and upgrades on the core of the VoIP system as may be required.
• Ensure that technical documentation associated with the VOIP core network is updated regularly and is readily accessible whenever required.
• Develop and maintain supporting documentation highlighting best practices for the VoIP system.
• Ensure that the VoIP system is secured and protected from intrusions that could lead to outages or a  severe loss of revenue.
• Adhere to defined Change, Problem and Incident management processes.

Requirements

• Bachelor's degree in Electrical and Electronic Engineering  or related discipline
• 5 - 7  years or more relevant work and ‘Hands-On’ experience in solutions designs with  IP-PBX, Unified Communications platforms, SBCs OCS, and Call Center Applications.
• Advanced understanding of the implementation of SS7 and SIP signalling protocols.
• Functional experience with general database implementation, including, setup and running database scripts.
• Prior VoIP technology implementation and support experience with Enterprise type accounts.
• An understanding of IP and internetworking (LAN & WAN) technologies is mandatory for this role.
• Very strong knowledge of Softswitch class 4 and Softswitch class 5.
• A CCVP certification - or highter is a strong advantage
• Knowledge and understanding of information security principles and practices.
• Understanding of networking protocols TCPIP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.

Skills:

• Strong Leadership skills.
• An ability  and flexibility to work independently, with minimal supervision, meet tight deadlines and to build up good team relations.
• Strong time management, problem solving, prioritization and planning skills.
• Ability to work in a dynamic and demanding environment.
• Excellent written and verbal communication skills.
• Excellent presentation and facilitation skills.
• Ability to communicate complex technologies to a broad audience in a concise, clear and simple manner.
• Excellent organizational skills.
• Excellent interpersonal skills.