Job Openings at Project Growth

Job Description

• Our client, a dynamic SaaS brand in the event management sector, is seeking a Customer Success Manager to join their team.
• This role is essential for ensuring the smooth operation of events, managing client relations, and maintaining high levels of customer satisfaction.
• The ideal candidate will have experience in customer success within a B2B environment, preferably with a background in agency work or event management.

Key Responsibilities

• Daily Event Tracking: Monitor and update the ticketing system with upcoming event dates, ensuring all details are accurate and up-to-date.
• Participant Follow-Up: Regularly follow up on events to gather data on participant numbers and overall success.
• Support Request Management: Handle incoming support requests from clients, providing timely and effective solutions.
• Weekend Support: Availability to handle support requests during weekends, ensuring continuous client assistance (if applicable).
• Testing Assistance: Collaborate with the technical team in testing for bugs and ensuring the smooth functioning of the event management platform.
• Event Creation and Administration: Assist clients in creating and setting up events using the Admin tool, ensuring they are comfortable and proficient in its use.
• Event Support: Provide ongoing support during events, including admin approvals and assistance as needed.
• Submission Management: Download and organize player submissions for clients upon request.

Qualifications

• Experience with CRM systems, ideally HubSpot.
• Background in B2B environments, preferably in agency settings or event management.
• Familiarity with event management processes and client support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

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Job Description

• Our client, a dynamic SaaS brand in the event management sector, is seeking a Customer Success Manager to join their team.
• This role is essential for ensuring the smooth operation of events, managing client relations, and maintaining high levels of customer satisfaction.
• The ideal candidate will have experience in customer success within a B2B environment, preferably with a background in agency work or event management.

Key Responsibilities

• Daily Event Tracking: Monitor and update the ticketing system with upcoming event dates, ensuring all details are accurate and up-to-date.
• Participant Follow-Up: Regularly follow up on events to gather data on participant numbers and overall success.
• Support Request Management: Handle incoming support requests from clients, providing timely and effective solutions.
• Weekend Support: Availability to handle support requests during weekends, ensuring continuous client assistance (if applicable).
• Testing Assistance: Collaborate with the technical team in testing for bugs and ensuring the smooth functioning of the event management platform.
• Event Creation and Administration: Assist clients in creating and setting up events using the Admin tool, ensuring they are comfortable and proficient in its use.
• Event Support: Provide ongoing support during events, including admin approvals and assistance as needed.
• Submission Management: Download and organize player submissions for clients upon request.

Qualifications

• Experience with CRM systems, ideally HubSpot.
• Background in B2B environments, preferably in agency settings or event management.
• Familiarity with event management processes and client support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

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• Our client is looking for a Digital Product Quality Assurance Associate to join their growing team: a homeware e-commerce brand.
• In this role, you will play a pivotal role in ensuring the quality and functionality of our digital products, primarily focusing on our websites across the portfolio.
• You will work closely with cross-functional teams, including engineering, design, and project management, to maintain the highest quality standards and enhance the overall user experience.

Key Responsibilities

• Website Testing: Conduct thorough testing of our websites, including functionality, usability, compatibility, and performance across various browsers, devices, and operating systems.
• Quality Control: Identify and report defects, inconsistencies, and usability issues, and work closely with the development team to resolve them.
• Regression Testing: Perform regression testing to ensure that previously identified issues have been successfully addressed without introducing new problems.
• User Acceptance Testing (UAT): Collaborate with stakeholders to plan and execute UAT, ensuring that digital products meet user requirements and expectations.
• Issue Tracking: Use issue tracking and project management tools to log, prioritize, and monitor the progress of defect resolution.

Qualifications

• Prior experience with manual testing in a DTC / eCommerce environment.
• Familiarity with testing methodologies, tools, and best practices for digital products.
• Fluent English - written and spoken.
• Excellent attention to detail, communication, and collaboration skills.
• Strong problem-solving skills and an analytical mindset.
• Proficiency in using testing and issue tracking tools - ideally experience using ClickUp.
• Experience with test automation tools is a plus.
• Flexibility to work full-time hours within a 9 AM EST  to 6 PM EST timeframe.

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• We are looking for a versatile and creative Graphic Designer with experience across multiple industries.
• The ideal candidate should have a minimum of 3 years of graphic design experience and be skilled in creating a wide range of visuals, including PowerPoint Presentations, Social Media Graphics, Creative Ads, Full-page Ads, One-Pagers, Print Designs, and UI/UX for landing pages.
• A quick turnaround time and the ability to add creative input based on general directions are absolutely essential.

Location: Fully-Remote (Work from Home), 9 AM - 6 PM EST

Key Responsibilities:

• Diverse Graphic Design: Create a variety of design materials, including digital and print formats.
• Social Media and Advertising: Develop graphics for social media and advertising campaigns.
• PowerPoint Presentations: Design compelling PowerPoint presentations for various needs.
• Print and Digital Media: Produce full-page ads, one-pagers, and other print design materials.
• UI/UX Design: Apply UI/UX principles to design functional and aesthetically pleasing landing pages.
• Creative Input: Bring original ideas and creative solutions to the table based on project guidelines.
• Fast Turnaround: Efficiently manage time to meet tight deadlines while maintaining quality.

What Success Looks Like:

• Visual Impact: Creating designs that are visually appealing and effectively communicate the desired message.
• Adaptability and Versatility: Successfully adapting to different design requirements across various industries.
• Innovative Design Solutions: Demonstrating creativity and innovation in all design projects.
• Efficient Workflow: Managing projects efficiently with a quick turnaround time without compromising on quality.

Qualifications:

• At least 3 years of graphic design experience.
• Proficiency in Adobe Suite, including Photoshop and Illustrator.
• Experience in creating designs for multiple platforms, including social media, print, and digital advertising.
• Strong portfolio showcasing a wide range of design skills.
• Excellent time management skills and the ability to meet tight deadlines.
• Knowledge of UI/UX design principles.
• Strong communication skills and the ability to work independently.

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• Our client, a vibrant digital marketing agency is looking for a dynamic Paid Ads Expert to join their award-winning Digital Marketing team.
• Reporting to the Vice President of Paid Media, this role takes charge of individual client accounts, ensuring they not only meet but surpass performance goals.
• Your responsibility extends to holding vendors, partners, and reports accountable for delivering outstanding client results.

Key Responsibilities:

• Develop innovative paid strategies and media plans to achieve client goals.
• Manage ongoing optimization efforts, overseeing daily IO management, campaign budgets, on-site conversion actions, bid management, and keyword strategies.
• Conduct continuous keyword research, expansion, and optimization.
• Oversee tracking and reporting on campaign results, performing ad hoc data analysis.

Qualifications:

• Deep knowledge of performance media practices, particularly in paid search and/or paid social.
• Advanced proficiency in search marketing applications, tools, web analytics, and management software.
• Ability to identify trends and derive key findings through data analysis.
• Strong reporting and analysis skills.
• Proficient in Excel and Google Sheets.
• Exceptional communication, analytical, and organizational skills.
• 5+ years of experience in paid search and/or paid social.

Candidate Characteristics:

• Mastery of paid search, paid social, and programmatic display.
• Comfort with both quantitative and qualitative analysis.
• Strong written and verbal communication skills.
• Adaptability in a dynamic environment.
• A growth mindset, self-motivation, and a thirst for self-education.
• Eagerness to pioneer new techniques and contribute fresh ideas to the team.

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• Our client operates a renowned Astrology School and is searching for a Part-Time(20 hours/week) Payroll and Accounting Specialist with an analytical mindset and an affinity for details to join their team and manage payroll and minor HR activities like onboarding and offboarding.

Primary Responsibilities:

• Payroll Management: Efficiently handle the company's payroll, ensuring accurate and timely disbursements to employees and faculty.
• Accounts Payable: Oversee the process of invoice submissions, approvals, and payments to ensure smooth financial operations.
• Onboarding & Offboarding: Manage the financial aspects of onboarding new staff or faculty and finalize accounts during offboarding.
• Financial Records: Maintain impeccable financial records and ensure the timely and accurate processing of payments and invoices.
• Reconciliation: Regularly align accounts and bank statements, monitoring expenditure and revenue streams for accuracy.
• Financial Documentation: Assist in creating vital financial documents, including reports, budgets, and projections.
• Accounts Receivable (Bonus Skill): Manage and monitor all incoming payments, ensuring promptness and accuracy.

Required Skills and Experience:

• Mastery in bookkeeping and understanding of financial operations.
• Proficient use of financial tools, notably Bill.com, ADP and Quickbooks (QBO).
• Microsoft Excel Capabilities include creating spreadsheets, applying formulas, and data analysis.
• Exceptional command over the English language, both in speaking and writing.
• Strong organizational skills, multitasking aptitude, and keen attention to detail.
• Ability to communicate and connect with the Team from an HR perspective
• Comfortability with having tough conversations and being a mediator if necessary
• Ability to give team answers on benefits, tax setup, laws, invoicing, vacation tracking etc
• Help the company navigate annual employee bonus, tax, and benefits decisions