Customer Success Associate at Project Growth

Job Description

• Our client, a dynamic SaaS brand in the event management sector, is seeking a Customer Success Manager to join their team.
• This role is essential for ensuring the smooth operation of events, managing client relations, and maintaining high levels of customer satisfaction.
• The ideal candidate will have experience in customer success within a B2B environment, preferably with a background in agency work or event management.

Key Responsibilities

• Daily Event Tracking: Monitor and update the ticketing system with upcoming event dates, ensuring all details are accurate and up-to-date.
• Participant Follow-Up: Regularly follow up on events to gather data on participant numbers and overall success.
• Support Request Management: Handle incoming support requests from clients, providing timely and effective solutions.
• Weekend Support: Availability to handle support requests during weekends, ensuring continuous client assistance (if applicable).
• Testing Assistance: Collaborate with the technical team in testing for bugs and ensuring the smooth functioning of the event management platform.
• Event Creation and Administration: Assist clients in creating and setting up events using the Admin tool, ensuring they are comfortable and proficient in its use.
• Event Support: Provide ongoing support during events, including admin approvals and assistance as needed.
• Submission Management: Download and organize player submissions for clients upon request.

Qualifications

• Experience with CRM systems, ideally HubSpot.
• Background in B2B environments, preferably in agency settings or event management.
• Familiarity with event management processes and client support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.