Junior Customer Service Representative at The People Practice

Our client in the Pharmaceutical/Cosmetics industry is looking to hire a Sales/Customer Service Rep who will play a key role in driving sales growth and fostering positive customer relationships. The ideal candidate will be responsible for interacting with customers to understand their needs, provide product/service information, and offer solutions to enhance their experience.

Responsibilities

• Responding promptly to customer inquiries 
• Communicating with customers through various channels 
• Acknowledging and resolving customer complaints 
• Knowing the products inside and out so that you can answer questions 
• Processing orders, forms, applications, and requests. 
• Keeping records of customer interactions, transactions, comments, and complaints. 
• Communicating and coordinating with colleagues as necessary. 
• Providing feedback on the efficiency of the customer service process 
• Ensuring customer satisfaction and provide professional customer support. 
• Ensuring all customer orders are shipped on time according to company policies and procedures. 
• Generating leads and exceeding sales targets. 
• Reviewing customer requests for order changes or cancellations 
• Provide feedback from consumers on medical issues and resolutions 

Qualifications

• Minimum of BSC/HND in Marketing or related field
• At least 2-3 years of proven experience in sales/customer service
• Proven track record of meeting/exceeding sales target and generating leads
• Thorough understanding of social media and web analytics
• Creativity and commercial awareness
• A team player with a customer-oriented approach 

Must have skills

• Strong telephone etiquette
• Excellent organizational and multi-tasking skills
• Outstanding communication and interpersonal abilities