Customer Experience Representative at The Borough Lagos

As a Customer Service Representative, you’ll be our client’s first point of contact, creating a welcoming and positive experience. Your responsibilities include scheduling appointments, providing information about our salon services, managing client inquiries and requests, processing payments, and contributing to retail sales. You’ll play a vital role in ensuring our clients receive exceptional service while collaborating with other departments to maintain seamless salon operations.
Remuneration:

The monthly salary is N150,000

Staff Benefit:

• HMO
• Pension

Working Hours:

• Mondays: 8:30 a.m.-7:00 7:00pm
• Tuesday-Saturday: 9:00 a.m.–7:00 p.m.

Responsibilities:

• Appointment Management: Schedule appointments and provide information about salon services.
• Client Communication: Manage client inquiries and requests, ensuring prompt and accurate responses via phone, chat, or email
• Payment Processing: Process payments and maintain accurate transaction records.
• Retail Support: Assist with retail sales of salon products.
• Client Satisfaction: Provide excellent customer service to ensure a positive client experience.
• Team Collaboration: Collaborate with other departments to ensure the seamless operation of the salon.

Who We’re Looking For:

• Customer-focused individuals who excel in welcoming and providing warm, professional assistance.
• Detail-oriented, proactive, and organised individuals are skilled in planning and can prioritise tasks to meet deadlines.
• Tech-savvy, quick learners who can execute tasks using various CRM and ARP tools.
• Effective communicators and multitaskers are dedicated to meeting client needs with empathy and adaptability.
• Rapid problem-solvers who can quickly think through a problem and arrive at the best solution without becoming flustered.
• Individuals with strong written and verbal communication skills.

Desired Profile:

• Customer-Focused Personable
• Proactive
• Detail-Oriented
• Empathetic
• Organised
• Adaptable
• Communicative