Job Openings at Peniel Apartments

REPORTS TO

EXECUTIVE DIRECTOR

GENERAL JOB DESCRIPTION

This is the forefront of customer service. She is one of the first staff to meet and greet guests on arrival. The GRO provides all guests’ with above-and-beyond service expectation and create a memorable stay. The position ensures that guests are satisfied from the moment they arrive at Peniel Apartments until their departure. There should be continuous contact with all guests’ even after their departure.

DUTIES & RESPONSIBILITIES

• Reviewing the arrival and departure list daily and assists in preparing and distributing welcome amenities.
• Welcome guests upon arrival/check-in and bids them farewell at check-out.
• Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests’ requirements and inquires.
• Attends promptly to customers' inquiries and assists them with their needs.
• Responsible for providing information regarding the Peniel facilities and all other services available.
• Should have up to date information on daily room occupancy
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Ensures compliance to Peniel’s rules and policies.
• Adhere to strict staff grooming and hygiene standards.
• Logs the day's activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.
• Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
• Actively listen and resolve guests’ complaints.
• Assists the guest in their travel needs.
• Ensures the guests are satisfied and maintains their satisfaction throughout their time

EDUCATION & TRAINING

Minimum of a B. Sc in Tourism, Business Administration or other related courses

KNOWLEDGE & EXPERIENCE

A minimum of 5- 8 years of experience in similar role.

SKILLS & ABILITIES

• Should always be neatly dressed, wears the complete uniform within the standards set forth by management.
• Should always wear Identity tag at all times in order for recognition.
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Excellent computer skills.
•  Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, weekends and holidays.
• Ability to relate well with guests and employees.
• Personable, enthusiastic, self-motivated and able to work independently
• Should possess detailed information about Peniel’s facilities and other surrounding areas with similar products

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.

SALARY BAND

BENEFITS

 NHIS

OTHER

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DEPARTMENT

OPERATIONS

REPORTS TO

OPERATIONS

GENERAL JOB DESCRIPTION

Linen attendant IS responsible for the care and maintenance of linens, towels, and other items used in our apartments, He/she ensure that these items are clean, organized, and readily available when needed.

DUTIES & RESPONSIBILITIES

• Keeping inventory of linen supplies and ordering replacements as needed
• Restocking linens and towels in patient rooms, replacing used linens with clean ones
• Cleaning floors and walls, vacuuming rugs or carpets, or shampooing carpet or upholstery as needed
• Scheduling linen deliveries and pickups as needed
• Folding linens and towels according to hospital protocol
• Replacing light bulbs and cleaning mirrors or windows as needed
• Storing linens in cabinets, drawers, or closets to keep them fresh and neat
• Maintaining inventory of linens to ensure that rooms have enough for all occasions

EDUCATION & TRAINING

• Linen attendant typically need only OND certificate.

KNOWLEDGE & EXPERIENCE

About 2-4 years of experience in a similar position from within a 3- or 4-star hotel/serviced apartments.

SKILLS & ABILITIES

• Strong interpersonal skills.
• Communication skills
• Attention to details
• Product knowledge
• Customer service experience

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.

SALARY BAND

BENEFITS

 NHIS

OTHER

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DEPARTMENT: SALES & MARKETING

REPORTS TO

EXECUTIVE DIRECTOR

GENERAL JOB DESCRIPTION

This position is responsible for bringing new business to the establishment. It includes the motivation and supervision of the total sales effort of Peniel Apartments, including participation in the annual planning effort, developing new accounts, maintaining existing accounts, and implementation of sales and marketing strategies so as to maximize profits for Peniel Apartments while maintaining customer satisfaction.

DUTIES & RESPONSIBILITIES

• Should possess clear understanding of the Peniel’s business strategies then set goals and to determine action plans to meet those goals.
• Identify new markets and business opportunities and increase sales.
• Analyze current market base for Peniel Apartment.
• Devises new ways to expand that market base.
• Developing sales goals for the team and ensuring they are met.
• Develops promotional and advertising materials for Peniel Apartment.
• Oversees distribution of marketing materials.
• Reaches out to organizations and businesses that might require services Peniel Apartment offers.
• Manages accounts of high-profile guests.
• Processes payments and applies discounts as necessary.
• Addresses and resolves any issues or complaints regarding sales or marketing.
• Ensures that guests are enjoying their stay at the hotel and that large group needs are met.
• Maintains positive relationships with clients to encourage repeat and recurring business.
• Implements all sales action plans related to my market areas as outlined in the marketing plan.
• Provide the highest quality of service to the guests at all times. 
• Planning and overseeing new marketing initiatives.
• Contacting potential clients via email or phone to establish rapport and set up meetings.

EDUCATION & TRAINING

At least a BSc in Marketing or another related field

KNOWLEDGE & EXPERIENCE

• A minimum of 10+ years in similar role, preferably from hospitality, IT or Insurance industry

SKILLS & ABILITIES

• Proficient in MS Office
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills 
• Ability to work under pressure and to strong targets
• The ability to manage owned work load 

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.

SALARY BAND

BENEFITS

 NHIS

OTHER

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DEPARTMENT: AUDIT

REPORTS TO

EXECUTIVE DIRECTOR

GENERAL JOB DESCRIPTION

The role will be focused on maintenance and continuous improvement of System of Accounting and Internal Control.

DUTIES & RESPONSIBILITIES

• Recommend improvements to the Internal Audit manual and accounting manual of the organization in line with the international standards.
• Develop risk-based annual audit plans detailing the scope, nature and timing of audit activities.
• Design Internal Audit procedures and work programs to cover all areas of the company’s operations.
• Conduct internal audits to assess the adequacy, effectiveness and efficiency of the established internal controls and procedures.
• Identify key area of risk within the organization and propose appropriate controls to mitigate the risks.
• Review the accuracy, timeliness and relevance of financial information and other disclosures provided to management.
• Discuss audit reports findings and recommendations with line managers and report significant issues to the Executive Director.
• Prepare audit reports in line with the approved audit plan.
• Monitor the timely implementation of the management actions recommended in the audit reports.
• Provide Executive Director and the Board of Directors with an opinion on the adequacy, effectiveness and efficiency of the internal controls in the organization.
• Conduct quality audit checks of processes, procedures and materials employed in achieving any defined goals and objectives of the company.
• Provide consultative support to units and departments with regard to the adequacy of quality of services and materials in use for service delivery.
• Assist the development of an internal control culture, including training to staff.
• Monitor the trends and developments in the internal audit area.
• Cond Conduct ad-hoc investigations and reviews as requested by the Executive Director or the Board of Directors.
• Participate in the Board of Directors meeting on invitation of the Executive

EDUCATION & TRAINING

• B.Sc. / HND in Accounts, Economics or other related field.
• Professional certification will be an added advantage. 

KNOWLEDGE & EXPERIENCE

• 5-8- years professional experience in the accounting field and managerial roles within the period

SKILLS & ABILITIES

• Attention to detail and accuracy.
• Good at planning and organizing.
• Scheduling and monitoring.
• Should possess good communication skills.
• Problem analysis and problem-solving skills.
• Stress tolerance.
• Should be good at working with a team

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.

SALARY BAND

BENEFITS

 NHIS

OTHER

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DEPARTMENT: FRONT OFFICE

REPORTS TO

 EXECUTIVE DIRECTOR

GENERAL JOB DESCRIPTION

The occupant of this role will supervise the day-to-day operations of the front office and business development activities within the organization. He/she will be responsible for guest management, training and staff management as well as be partly responsible for revenues at the hotel.

DUTIES & RESPONSIBILITIES

• Work to implement required Standard operating procedures at the front office as approved by management
• Supervise staff and all front office activities including reservations, booking and check-in while ensuring the effectiveness of the process
• Train, cross-train, and re-train all front office personnel.
• Participate in the selection of front office personnel.
• Monitor work Schedules and shift roasters for the front office staff.
• Supervise workload during shifts.
• Evaluate the job performance of each front office employee.
• Conduct regularly scheduled meetings of front office personnel.
• Prepare performance reports related to front office.
• Review daily front office work and activity reports generated by Night Audit.
• Review and complete credit limit report after gaining approvals from management.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest problems quickly, efficiently, and courteously.
• Routinely solicit for feedback from guests via the guest feedback process.
• Submit weekly guest contact list regardless of whether or not sales were made.
• Standardize existing promos and document them.
• Provide guests information about the offers and special deals
• Send promo sales information to potential guests 
• Submit monthly reports on the number of enquiries that were successfully converted to sales at the front office
• Utilize the database of guest accounts for telesales, email marketing and promo sales purposes
• Ensure the updated with a minimum addition of 30-50 guests on a monthly basis
• Submit a report on the updated database on a monthly basis stating details of new additions and utilization.
• Work within the allocated budget for the front office.
• Uphold the apartment’s commitment to hospitality.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.
• Prepare revenue and occupancy forecasting.
• Monitor high balance guest and take appropriate action.
• Via the use of database analytics and review of feedback form, generate monthly reports on occupancy showing the number of first-time guests, return visits and revived customer relationships.
• Prepare and submit quarterly reports on guest segmentation, feedback and observation and proffer suggestions for process improvements.
• Carry out periodic self-audits on the department to determine the implementation status of all approved improvement processes.
• Ensure implementation of all apartments policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure accurate input of data on opera to maximize its reporting value.
• Maintain working relationship and communicate with all departments.
• Document the procedures for checking if guests’ accounts are funded and the steps to follow if the accounts are not funded.
• Maintain schedules showing the status of each guest’s account and update as required.
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Enforce all cash-handling, check-cashing, and credit policies.

EDUCATION & TRAINING

A bachelor’s degree in hospitality or similar certification

KNOWLEDGE & EXPERIENCE

• A minimum of 5-7 years’ experience in the hospitality industry, at least m
• Good understanding of procedures and practices in the hospitality industry.

SKILLS & ABILITIES

• Proficiency in the use of Opera PMS software is a MUST
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good personal presentation and professionalism
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Good leadership and training abilities.

WORKING CONDITIONS

DAYS OF WORK

 5 days

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DEPARTMENT: FACILITY

REPORTS TO

EXECUTIVE DIRECTOR

GENERAL JOB DESCRIPTION

DUTIES & RESPONSIBILITIES

• Supervise and organize all engineering activities. 
• Performs quality control checks, ensuring the safety and effectiveness or reliability of the facility equipment
• Responsible for preventive/corrective maintenance of Peniel apartment’s facility, equipments, critical and non-critical alike. 
• Daily leadership and administration of the engineering function of the property with the objectives of safely and effectively operating machinery and building systems.
• Conducting regular repairs of any damaged equipment with the use of an in-house engineering team
• Encourage and foster a team-oriented environment through positive feedback.
•  Train members of the department as appropriate in new processes and procedures while ensuring compliance.
•  Follow and maintain the site-specific preventive maintenance and work order program.
• Demonstrate improvement from previous performance; suggest areas of improvements for service and operating efficiency.
•  Demonstrate the ability to understand the engineering design and operational aspects of the building systems and equipments
• Be able to immediately recognize system performance deficiencies and respond to operational and emergency situations. 
•  Ensure the availability of an adequate inventory of tools and other supplies to operate the building. 
• Protect and improve the value of Peniel Apartments assets and ensure that building machinery and systems meet or exceed their expected life cycle. 
• Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering the contract duties. 
• Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, ordering supplies, etc. 
• Work with the Construction Managers on capital improvement construction projects
•  Assist in the development of capital plans which would include planning for infrastructure; upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained. 
• Responsible for ensuring that major projects performed at the building are properly planned, executed and closed out in accordance with best current practices in the hospitality industry. 
• Responsible for overseeing the activities of contractors working within the building.
• Responsible for all janitorial cleaning and gardening.
• Purchase and maintenance of fire extinguishers.
• Responsible for firefighting equipment maintenance, including fire alarm system.
• Responsible for all electrical, plumbing, carpentering, Painting, air conditioning and swimming pool maintenance.
• Responsible for treatment and evacuation of sewage.
• Responsible for refuse disposal and management.
• Responsible for scheduling both internal and external fumigation of Peniel’s facilities.
• Maintenance of all Peniel’s generators.
• Schedules the washing of diesel tank.

EDUCATION & TRAINING

• At least a bachelor's degree in a related field, MSC will be an advantage.
• University degree in engineering (mechanical or electrical) field a MUST
• Relevant certification required.

KNOWLEDGE & EXPERIENCE

• 10+ years of experience in facility/plant engineering and maintenance supervision.
• 10+ years of project management experience.

SKILLS & ABILITIES

• Managerial experience and strong interpersonal skills.
• Ability to communicate well in both oral and written reports.
•  Proficiency in MS Office, Outlook, Word, Excel and building automation systems.

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.

SALARY BAND

BENEFITS

 NHIS

OTHER

go to method of application »

REPORTS TO

EXECUTIVE DIRECTOR

GENERAL JOB DESCRIPTION

This role will lead in the partnerships with departmental security as well as the security Information systems management for Peniel apartments 

DUTIES & RESPONSIBILITIES

• Lead the Corporate information security operations unit, including penetration testing, vulnerability scanning and mitigation, forensics, event and incident response, and related security services;
• Coordinate Departmental security operations with other Peniel apartment units, including security architecture, information security risk management, and overall security program administration;
• Liaises with other Peniel apartment security program stakeholders, including Application Development and Architecture, internal audit and HR, and Procurement; to ensure compliance of all sanctions
• Manages security incident handling, investigations and resulting documentation;
• Develops standard operating procedures for security services;
• Leads the selection process for the identification and acquisition of information security technologies and services for use by Peniel security operational units;
• Develops, oversees, and drive the execution of remediation/corrective action plans
• Manage day-to-day security operational team functions - annual/periodic performance reviews, objective settings, development plans

EDUCATION

KNOWLEDGE & EXPERIENCE

Minimum of 8 years working experience and minimum of 3 years supervisory experience in a similar work environment

SKILLS & ABILITIES

• Proven and verifiable track record
• Knowledge of security regulatory requirements;
• Knowledge and experience in maintaining operational computer and security networks, intrusion detection and prevention, identity and access management, automated security patching, and scanning systems.
• Experience administering information security programs including risk assessments and forensic research, designing security architectures, developing policies, gathering metrics, and reporting status; and
• Knowledge of security related information systems technology, products, services, and customers.

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.

SALARY BAND

BENEFITS

 NHIS

OTHER