Job Openings at Owens and Xley

Responsibilities 

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

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Responsibilities

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Set specific objectives and report on ROI
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications.

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Job Responsibilities

• Provide recommendations that support business initiatives and processes
• Assisting with coordination of the annual plan and forecasting process for the retail lending business
• Assisting with and/or relevant participation in projects impacting the retail lending business
• Gaining and applying expertise in areas of responsibility the retail lending business
• Perform monthly rent analysis
• Distribute the Store P&L’s to the General Managers each month
• Perform monthly rent and variable rent calculations
• Expose to financial analysis and SAP implementation in late 2015 / early 2015
• Identify and analyze additional needs and opportunities
• Tax resolution and corporate taxes.

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Job Description

• Receive all merchandise delivered, match with purchasing order, and update the stock records regularly.
• Inspect merchandise on delivery for any damages and file a report where there is a discrepancy.
• Tag merchandise appropriately and input product information into Loyverse.
• Check the inventory software daily to monitor stock movement and maintain the optimal reorder level.
• Conduct daily stock count to reconcile physical stock with system records.
• Ensure merchandise is stored in the stock room, using an orderly system for easy identification and retrieval.
• Track the moving of merchandise from the stock room to the shop floor.
• Develop procedures to avoid overstocking items that tie up cash and creates storage difficulties.
• Prepare and submit weekly inventory reports.
• Perform all other tasks as assigned.

Requirement

• Candidates should possess relevant qualifications.

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Job Description

• Attend to walk-in customers
• Respond to phone calls, text messages, and inquiries on WhatsApp.
• Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.
• Manage the creative director’s calendar.
• Negotiate the cost of production of bespoke garments with clients and prepare invoices.
• Ensure that garments are accurately costed (no overpricing or underpricing).
• Take clients' measurements during consultations.
• Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.
• Communicate outfit specifications to the production manager after consultations and ensure the brief is clearly understood before production commences.
• Conduct quality control on bespoke garments and ensure they meet the client’s specifications.
• Conduct quality control on ready-to-wear garments going to the shop floor.
• Work closely with the designer during fitting sessions and confirm that the garment produced meets the customer’s specifications.
• Liaise with customers to schedule pick up or delivery of garments ordered.
• Monitor and follow up with delivery processes ensure garments are delivered to the right client.
• Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.
• Take proactive steps to maintain positive experiences and facilitate improvement on products and services where necessary.
• Work closely with the digital channel officer to ensure seamless customer experience via digital channels.
• Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
• Record, resolve and escalate customer feedback to the creative director (compliments and complaints).
• Promote the brand’s service across all digital platforms.
• Create and implement sales strategies to promote sales to generate revenue.
• Stay abreast of industry trends.
• Perform all other related tasks as assigned.

Requirement

• Candidates should possess relevant qualifications.