Job Openings at Nigeria Inter-Bank Settlement System Plc - NIBSS

Job Purpose:

• The Technical Assistant (TA) will provide strategic, operational, and analytical support to the Executive Director (ED), Technology & Innovation, in the articulation of innovative and disruptive solutions, including ensuring the effective management of NIBSS’s critical payments technology infrastructure.
• The TA serves as a force multiplier for the ED, combining consulting-level problem-solving, financial/technical insight, and stakeholder management to improve decision-making, strengthen execution, and position the ED to focus on high-value leadership priorities.

KEY RESPONSIBILITIES

Strategic Insight & Decision Support

• Provide the ED with structured insights on payments industry trends, fintech innovations, and regulatory changes that impact NIBSS.
• Translate complex operational and financial data into clear, actionable recommendations.
• Support the ED in refining operational and technology strategy, aligned with NIBSS’s role in the financial system.

Executive Leverage & Agenda Management

• Develop high-quality presentations, board packs, and briefing notes for executive and regulatory stakeholders.
• Ensure the ED is fully prepared for key internal and external engagements (CBN, banks, fintechs, international partners).
• Act as a sounding board and critical evaluator of proposals before they reach the ED.

Operational Oversight & Performance Monitoring

• Track progress of critical projects such as instant payments systems, settlement platforms, and fraud management initiatives.
• Build and maintain dashboards and scorecards to monitor uptime, transaction processing, and operational KPIs.
• Flag risks and bottlenecks early, and recommend interventions to maintain resilience.

Stakeholder Engagement & Alignment

• Support the ED in managing relationships with banks, fintechs, regulators, and industry stakeholders.
• Represent the ED’s office in selected meetings, ensuring decisions are documented, communicated, and followed through.
• Assist in the coordination of internal teams (technology, risk, operations, product, finance) to ensure strategic priorities are executed.

KEY PERFORMANCE INDICATORS

• Quality and timeliness of strategic and analytical reports delivered to the Executive Director.
• Number of actionable insights or recommendations adopted by leadership.
• Accuracy and clarity of board presentations, briefing notes, and executive documents.
• Timeliness and completeness of updates on key technology and innovation projects.
• Quality and accuracy of operational dashboards and performance scorecards.
• Responsiveness in identifying, escalating, and resolving operational or project risks.
• Level of preparedness of the Executive Director for key internal and external engagements.
• Stakeholder satisfaction ratings from internal teams, regulators, and industry partners.
• Effectiveness of follow-ups and implementation of action items from executive meetings.
• Frequency and quality of industry trend and regulatory insight reports produced.
• Contribution to the development and monitoring ofinnovation initiatives and pilots.
• Degree of cross-functional collaboration and alignment on strategic priorities.
• Adherence to confidentiality, professionalism, and integrity standards.
• Overall effectiveness in enhancing the Executive Director’s productivity and strategic focus.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Engineering, Finance, Economics, Computer Science, or related field (MBA or master’s preferred).
• 4-7 years’ experience in management consulting, payments/financial services, or technology/operations strategy.
• Strong exposure to payments systems, digital banking, or fintech is a significant advantage.
• Experience working directly with senior executives or C-level leadership.

FUNCTIONAL SKILLS & COMPETENCIES

• Analytical thinker with strong ability to synthesize technicaland business information.
• Good understanding of payments
• Excellent communication and presentation design skills(PowerPoint, Excel, report writing).
• Knowledge of payments infrastructure, banking operations, and regulatory frameworks in Nigeria.
• Ability to manage multiple priorities with discipline and attention to detail.
• High emotional intelligence, influencing skills, and ability to build trust at senior levels.
• Integrity and discretion in handling sensitive and confidential matters.

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Job Purpose:

• To lead the management of high-value and strategic accounts across the AfrigoPay ecosystem, ensuring sustained client satisfaction, product adoption, and revenue growth. The Senior Account Manager will drive client success by developing strategic account plans, mentoring junior account managers, and serving as a liaison between clients and internal teams to deliver exceptional value.

KEY RESPONSIBILITIES

• Lead strategic account planning and execution for high-value clients, ensuring alignment with AfrigoPay’s business goals and client success metrics.
• Build and maintain strong relationships with senior client stakeholders, providing consultative support and driving long-term engagement.
• Conduct and present comprehensive business reviews, incorporating performance analysis, growth strategies, and actionable insights.
• Identify opportunities for cross-selling and upselling AfrigoPay products and services, leveraging market trends and client needs.
• Coordinate cross-functional collaboration with internal departments to deliver integrated, high-quality support to key accounts.
• Oversee client onboarding and expansion initiatives, ensuring compliance, operational readiness, and stakeholder alignment.
• Gather, analyze, and relay client feedback to support continuous product improvement and strategic decision-making.
• Ensure client activity adheres to scheme rules and regulatory requirements, proactively managing risk and compliance issues.
• Provide leadership and mentorship to Account Managers, fostering a culture of service excellence and collaborative growth.
• Represent AfrigoPay at client forums, industry events, and strategic engagements, promoting the organization’s brand and value proposition.

KEY PERFORMANCE INDICATORS

• Growth in revenue and transaction volumes from managed accounts
• Retention and satisfaction of top-tier clients
• Timeliness and quality of client reporting and business reviews
• Successful resolution of high-impact client issues
• Effectiveness in upselling/cross-selling AfrigoPay products
• Contribution to new product insights and strategy from client interactions
• Performance and development of junior account management team

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, Marketing, or related field
• 7+ years of experience in account management, business development, or client engagement in card payment systems, financial services, or fintech
• Proven track record managing enterprise-level accounts and leading strategic partnerships

CERTIFICATION/PROFESSIONAL QUALIFICATION

• Relevant certifications in customer engagement, project management, or card/payment systems (e.g., ICPSP, PMP, CIM, or equivalent)
• Advanced training in digital financial services or client strategy is an added advantage

FUNCTIONAL COMPETENCIES

• Strategic Account Management: Ability to create and execute long-term plans that align client goals with organizational objectives
• Card Scheme Expertise: Deep knowledge of the card payments ecosystem, including transaction lifecycles, settlement, and scheme rules
• Leadership & Mentoring: Skilled in coaching junior team members and leading client-facing initiatives
• Analytical Thinking: Competence in interpreting complex data to guide decision-making and client strategy
• Stakeholder Engagement: Confident in influencing senior external stakeholders and aligning cross-functional internal teams
• Revenue Growth Focus: Proven ability to identify upsell opportunities and drive revenue within key accounts
• Regulatory Awareness: Understanding of relevant compliance and risk considerations within card scheme operations

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Job Purpose:

• To manage relationships with assigned financial institutions and ecosystem partners, ensuring optimal adoption of AfrigoPay card scheme products and services.
• The Account Manager will support the achievement of business goals through proactive client engagement, issue resolution, performance monitoring, and identification of growth opportunities within existing accounts.

KEY RESPONSIBILITIES

• Manage daily interactions with assigned clients to ensure service quality, product support, and ongoing engagement.
• Monitor client performance metrics—such as transaction volumes, card issuance, and product usage—and highlight areas for improvement.
• Support client onboarding activities, including documentation, training coordination, and compliance with scheme requirements.
• Collaborate with internal teams (Operations, Product, Risk, and Compliance) to resolve client issues promptly and effectively.
• Provide accurate product information, facilitate adoption, and ensure clients understand the value of AfrigoPay’s offerings.
• Prepare performance updates and contribute to the development of business review presentations for internal and external stakeholders.
• Escalate service challenges, potential risks, and growth opportunities to the Senior Account Manager for appropriate action.
• Stay informed about industry trends and competitive developments to support account retention and optimization

KEY PERFORMANCE INDICATORS

• Client satisfaction scores and retention rates
• Transaction volume growth per account
• Timely resolution of client issues/queries
• Number and quality of business reviews completed
• Successful onboarding of new clients
• Product adoption and utilization rates
• Compliance with internal and regulatory processes.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, Marketing, or related discipline
• 3–5 years of experience in account management, client services, or business development in financial services, payments, or fintech
• Experience managing client relationships in a structured environment

CERTIFICATION/PROFESSI ONAL QUALIFICATION

• Professional certification in customer relationship management, project management, or digital payments (e.g., ICPSP, PMP, or similar) is an advantage
• Ongoing training or certification in card/payment systems is a plus

FUNCTIONAL COMPETENCIES

• Client Relationship Management: Strong interpersonal and communication skills for managing and growing client relationships
• Card Scheme Knowledge: Understanding of card issuance, transaction flows, and card scheme ecosystem
• Problem-Solving: Ability to analyze client challenges and coordinate appropriate solutions
• Data Interpretation: Skill in reading reports and dashboards to identify trends and recommend improvements
• Collaboration: Comfortable working across departments to deliver end- to-end client value
• Presentation & Reporting: Ability to create and deliver impactful presentations and client performance reports
• Time Management: Capable of managing multiple accounts and deadlines in a dynamic environment