Account Manager at Nigeria Inter-Bank Settlement System Plc - NIBSS

Job Purpose:

• To manage relationships with assigned financial institutions and ecosystem partners, ensuring optimal adoption of AfrigoPay card scheme products and services.
• The Account Manager will support the achievement of business goals through proactive client engagement, issue resolution, performance monitoring, and identification of growth opportunities within existing accounts.

KEY RESPONSIBILITIES

• Manage daily interactions with assigned clients to ensure service quality, product support, and ongoing engagement.
• Monitor client performance metrics—such as transaction volumes, card issuance, and product usage—and highlight areas for improvement.
• Support client onboarding activities, including documentation, training coordination, and compliance with scheme requirements.
• Collaborate with internal teams (Operations, Product, Risk, and Compliance) to resolve client issues promptly and effectively.
• Provide accurate product information, facilitate adoption, and ensure clients understand the value of AfrigoPay’s offerings.
• Prepare performance updates and contribute to the development of business review presentations for internal and external stakeholders.
• Escalate service challenges, potential risks, and growth opportunities to the Senior Account Manager for appropriate action.
• Stay informed about industry trends and competitive developments to support account retention and optimization

KEY PERFORMANCE INDICATORS

• Client satisfaction scores and retention rates
• Transaction volume growth per account
• Timely resolution of client issues/queries
• Number and quality of business reviews completed
• Successful onboarding of new clients
• Product adoption and utilization rates
• Compliance with internal and regulatory processes.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, Marketing, or related discipline
• 3–5 years of experience in account management, client services, or business development in financial services, payments, or fintech
• Experience managing client relationships in a structured environment

CERTIFICATION/PROFESSI ONAL QUALIFICATION

• Professional certification in customer relationship management, project management, or digital payments (e.g., ICPSP, PMP, or similar) is an advantage
• Ongoing training or certification in card/payment systems is a plus

FUNCTIONAL COMPETENCIES

• Client Relationship Management: Strong interpersonal and communication skills for managing and growing client relationships
• Card Scheme Knowledge: Understanding of card issuance, transaction flows, and card scheme ecosystem
• Problem-Solving: Ability to analyze client challenges and coordinate appropriate solutions
• Data Interpretation: Skill in reading reports and dashboards to identify trends and recommend improvements
• Collaboration: Comfortable working across departments to deliver end- to-end client value
• Presentation & Reporting: Ability to create and deliver impactful presentations and client performance reports
• Time Management: Capable of managing multiple accounts and deadlines in a dynamic environment