Senior Account Manager at Nigeria Inter-Bank Settlement System Plc - NIBSS

Job Purpose:

• To lead the management of high-value and strategic accounts across the AfrigoPay ecosystem, ensuring sustained client satisfaction, product adoption, and revenue growth. The Senior Account Manager will drive client success by developing strategic account plans, mentoring junior account managers, and serving as a liaison between clients and internal teams to deliver exceptional value.

KEY RESPONSIBILITIES

• Lead strategic account planning and execution for high-value clients, ensuring alignment with AfrigoPay’s business goals and client success metrics.
• Build and maintain strong relationships with senior client stakeholders, providing consultative support and driving long-term engagement.
• Conduct and present comprehensive business reviews, incorporating performance analysis, growth strategies, and actionable insights.
• Identify opportunities for cross-selling and upselling AfrigoPay products and services, leveraging market trends and client needs.
• Coordinate cross-functional collaboration with internal departments to deliver integrated, high-quality support to key accounts.
• Oversee client onboarding and expansion initiatives, ensuring compliance, operational readiness, and stakeholder alignment.
• Gather, analyze, and relay client feedback to support continuous product improvement and strategic decision-making.
• Ensure client activity adheres to scheme rules and regulatory requirements, proactively managing risk and compliance issues.
• Provide leadership and mentorship to Account Managers, fostering a culture of service excellence and collaborative growth.
• Represent AfrigoPay at client forums, industry events, and strategic engagements, promoting the organization’s brand and value proposition.

KEY PERFORMANCE INDICATORS

• Growth in revenue and transaction volumes from managed accounts
• Retention and satisfaction of top-tier clients
• Timeliness and quality of client reporting and business reviews
• Successful resolution of high-impact client issues
• Effectiveness in upselling/cross-selling AfrigoPay products
• Contribution to new product insights and strategy from client interactions
• Performance and development of junior account management team

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, Marketing, or related field
• 7+ years of experience in account management, business development, or client engagement in card payment systems, financial services, or fintech
• Proven track record managing enterprise-level accounts and leading strategic partnerships

CERTIFICATION/PROFESSIONAL QUALIFICATION

• Relevant certifications in customer engagement, project management, or card/payment systems (e.g., ICPSP, PMP, CIM, or equivalent)
• Advanced training in digital financial services or client strategy is an added advantage

FUNCTIONAL COMPETENCIES

• Strategic Account Management: Ability to create and execute long-term plans that align client goals with organizational objectives
• Card Scheme Expertise: Deep knowledge of the card payments ecosystem, including transaction lifecycles, settlement, and scheme rules
• Leadership & Mentoring: Skilled in coaching junior team members and leading client-facing initiatives
• Analytical Thinking: Competence in interpreting complex data to guide decision-making and client strategy
• Stakeholder Engagement: Confident in influencing senior external stakeholders and aligning cross-functional internal teams
• Revenue Growth Focus: Proven ability to identify upsell opportunities and drive revenue within key accounts
• Regulatory Awareness: Understanding of relevant compliance and risk considerations within card scheme operations