JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
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POSITION SUMMARY
Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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JOB SUMMARY
Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.
OR
- 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Providing Documentation and Reporting Support
- Assists managers in preparation of various reports and presentations.
- Assists with the design and preparation of statistical reports as needed.
- Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
- Makes new files, maintains existing files.
- Maintains giveaway/donation files and assists in making reservations.
- Provides administrative support to manager/s and department.
Supporting Correspondence
- Composes, produces and signs correspondence on routine matters.
- Produces and distributes correspondence as required.
- Answers department phones.
- Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
- Sorts and distributes mail.
Ensuring Exceptional Customer Service
Providing services that are above and beyond for customer satisfaction and retention.
Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.
Attends meetings and communicates with executive and peers as an effort to improve quality of service.
Additional Responsibilities
- Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
- Signs for managers and release, with specific permission.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Attends meetings to plan, organize, prioritize, coordinate and manage activities.
- Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
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