Bill Support Officer at Fort Knox Group

Key Responsibilities

• Support billing operations through accurate data entry, validation, and reconciliation.
• Identify and resolve billing discrepancies across multiple systems.
• Generate and present insightful reports using Excel, Power BI, or similar tools.
• Collaborate with finance, operations, and client-facing teams to ensure seamless billing.
• Maintain detailed documentation and records for compliance and audit purposes.
• Assist in improving billing workflows and enhancing overall process efficiency.

Skills & Competencies

Technical & Analytical Skills

• Proficiency in Microsoft Excel/Google Sheets (pivot tables, lookups, formulas).
• Basic to intermediate SQL knowledge (an added advantage).
• Experience with Power BI, Power Query, or similar visualization tools.
• Familiarity with billing systems, invoicing, and transaction logs.
• Oracle database knowledge (added advantage).

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication (written and verbal).
• High level of attention to detail and confidentiality.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively.

Qualifications

• Bachelor’s degree in Statistics, Finance, Business Administration, or a related field.
• Demonstrated experience in data analysis or billing operations.
• Proven ability to manage and interpret large data sets accurately.