Job Openings at Jumia Nigeria

Location: Ilorin, Kwara
Department: Warehouse

Job Objective

• As Hub Manager, you will be responsible for managing the administrative processes within the Hub / Warehouse, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures.
• You will provide accurate and reliable business management information to support performance measures within the assigned region.​

Responsibilities

• Oversee administrative Duties of the Hub, ensuring all Hub staff should be appropriately Groomed for good representation of the Brand.
• Queue Monitoring (Zero attempt, SLA  adherence and checks.
• Ensuring Physical Goods deliveries are scheduled to leave timely based on agreed SLAs.
• Ensure Hub Achieves Closed Success Rates of 85% and Attempt Success Rate above 75% with Zero losses on On-Demand Services delivery and delivery time at 20mins.
• Responsible for KPI Monitoring.
• Responsible Cash Reconciliation.
• Retrieval Assigning.
• Creation of DRS
• Build and collaborate 3PL relationship with a common purpose / goal to achieve business benefits and objectives.
• Supervising the completion of all checks and Hub/Fleet documentation required by law.
• Effective management of costs which include fleet fueling cost, repairs, servicing and general hub and fleet maintenance.
• Management of Customer complaint and resolution.
• Training of third party partners on SOPs.
• Supervision of all Hub Operations.

Requirements and Experience

• Bachelor's Degree (Business Administration, Logistics- supply chain, Economics, Engineering).
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will be an added advantage.
• Relevant years FMCG, E-Commerce or commercial experience.
• Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location).
• Demonstrated competency in data reporting and analysis.
• Experience in a multinational environment.
• Experience or high level of comfort in logistics operations.
• Experience of E-commerce best practices, with an understanding of customer and seller behavior.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Tech - IT

Responsibilities

• Configure & manage DHCP servers within a large corporate environment.
• Manage multiple small and large-scale technology deployments for the company including LAN / WAN interconnect, PC desktop design, configuration, and support.
• Implement and support TCP/IP management products such as DNS, DHCP and subnetting.
• Perform Linux sysadmin duties, including system installation, troubleshooting, etc.
• Set up network printers and copiers on print servers and folders/permissions for file servers.
• Set QOS maps to align with corporate day to day business and evolving business needs.
• Design and implement enterprise VPN solution.
• Design firewall modifications and site-to-site VPN connections.
• Devise network solutions to help convert existing voice network infrastructure to the proposed infrastructure while minimizing downtime during transition.
• Serve as primary network/systems engineer in the design of IT Networks and Infrastructure
• Analyze, monitor, and troubleshoot network components to identify potential improvements and to make modifications in accordance with changing requirements.
• Develop and implement standardized documentation templates for structure writing, and detail network diagrams for all engineers to easily troubleshoot issues.
• Troubleshoot and maintain wireless, ethernet network systems and provide rapid solutions. 
• Participate in IP Planning, Implementation, and Network Management.  
• Install and configure network switches, routers, and firewalls
• Install and administer servers, laptops and PCs including operating systems and applications
• Manage installations, upgrades and configurations of IT hardware and software.
• Assess system performance and recommend improvements
• Manage issues / incidents escalated by subordinates
• Reviewing workloads and manpower to ensure targets are met.
• Ensuring staff working on processes are happy and operating efficiently.
• Collaborate with internal stakeholders in planning, administration, and execution of projects, processes, issue resolution, and procedures.
• Manage Field IT team responsible for IT assets and related tasks, both in the office and at events, to ensure stable, consistent operations and ensure client deliverables are met.
• Recommend improvements and automations to existing IT Service portfolios and support systems.

Required Skills and Qualifications

• A minimum Education level of B.Sc or B.Eng Degree in a related field.
• A minimum of 6 years of related work experience.  
• Technical & IT Management certifications (CCNA or its equivalent)
• Strong understanding of projects from the perspective of both client and business
• Flexible and willing to accept a change in priorities as necessary
• Strong attention to detail
• Fluent in English with excellent written and verbal communication skills.
• Experience in implementing and maintaining asset management procedure and solutions.
• Strong working knowledge of Windows, Unified threat management (UTM), Surveillance system and call application
• Technical support experience in standard network and server protocols (TCP / IP, DNS, DHCP), VLANs and Firewalls.
• Strong Understanding of Incident management through help-desk application
• Strong understanding of cabling standards to facilitate circuit or network extensions as needed
• Knowledge of open-source software and solutions
• Strong troubleshooting and problem resolution skills
• People and problem management skills
• Ability to work independently - accountable for your own actions and able to act with both urgency and integrity.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.

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Job Objective:
CRM Manager is responsible for driving the CRM function in the country. They are the gatekeeper of what to communicate and when to communicate to the entire user base. The objective is to increase the engagement of the user base and give the right proposition for our customers to keep the Jumia APP and generate high CLV

Key Responsibilities:
As a CRM Manager for Jumia, you should handle these responsibilities:

• Daily Task Management:
  • ​Drive experimentation on different communication and segmentation to drive the most relevant content for each user by using data mining and SQL
  • Run experiment analytics to get the performance and identify similar users to scale up for the entire user base
  • Planning of communication calendar for all verticals based on user segmentation and promotional deals available
  • Drive channel performance through data analysis and content testing in order to improve CTR% and conversions by segment
  • Manage CRM executives and drive their daily routines

• Projects Management:
  • ​Work on new projects that have as a goal:
  • ​Optimizing CRM channel
  • ​Automating the execution part
  • ​Including more segmentation and personalization on our promotional campaigns
  • ​Drive transition from day to day execution to automation

• Tier 1 event Management
  • ​Own the planning and execution
  • ​Follow up to make sure all ETAs are respected and that all is clear to everyone
  • ​Review communication plan
  • ​Drive daily performance during the event to assess the situation and elaborate action plan to correct the performance if needed

Requirement and Qualification:

• ​3+ years of CRM experience or a relevant marketing experience driving communication channels
• ​Proficiency in Ms Office (especially Excel)
• ​Proficiency in written communication English
• ​Growth hacking mindset
• ​Self motivated and able to work with cross functional teams
• ​Able to Manager the team
• ​Bachelor's degree in Business Informatics or Business Administration
• ​Proficiency in SQL, HTML

We offer:

• ​A unique experience in an entrepreneurial, yet structured environment
• ​The opportunity to become part of a highly professional and dynamic team working around the world
• ​An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Services - Logistics

Responsibilities

• Overall ownership of On Demand logistics process, policies and execution
• Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance
• Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
• Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
• Design guidelines for the rider support team, ensure training is updated with product changes
• Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
• Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
• Continuously align with the product team on future developments which is in sync with the business goals

Requirements and Experience

• Bachelor's Degree (Business Administration, Logistics- Supply Chain, Economics, Engineering). MBA in operations is a plus
• Minimum 8 years of experience with 5 yrs in last mile or hyperlocal delivery operations owning multiple functions
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• Relevant years FMCG, E-Commerce or commercial experience
• Ability to negotiate and communicate in flawless English
• Demonstrated competency in data reporting and analysis
• Experience of managing OnDemand operations at scale

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.