Hub Manager at Jumia Nigeria

Location: Ilorin, Kwara
Department: Warehouse

Job Objective

• As Hub Manager, you will be responsible for managing the administrative processes within the Hub / Warehouse, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures.
• You will provide accurate and reliable business management information to support performance measures within the assigned region.​

Responsibilities

• Oversee administrative Duties of the Hub, ensuring all Hub staff should be appropriately Groomed for good representation of the Brand.
• Queue Monitoring (Zero attempt, SLA  adherence and checks.
• Ensuring Physical Goods deliveries are scheduled to leave timely based on agreed SLAs.
• Ensure Hub Achieves Closed Success Rates of 85% and Attempt Success Rate above 75% with Zero losses on On-Demand Services delivery and delivery time at 20mins.
• Responsible for KPI Monitoring.
• Responsible Cash Reconciliation.
• Retrieval Assigning.
• Creation of DRS
• Build and collaborate 3PL relationship with a common purpose / goal to achieve business benefits and objectives.
• Supervising the completion of all checks and Hub/Fleet documentation required by law.
• Effective management of costs which include fleet fueling cost, repairs, servicing and general hub and fleet maintenance.
• Management of Customer complaint and resolution.
• Training of third party partners on SOPs.
• Supervision of all Hub Operations.

Requirements and Experience

• Bachelor's Degree (Business Administration, Logistics- supply chain, Economics, Engineering).
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will be an added advantage.
• Relevant years FMCG, E-Commerce or commercial experience.
• Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location).
• Demonstrated competency in data reporting and analysis.
• Experience in a multinational environment.
• Experience or high level of comfort in logistics operations.
• Experience of E-commerce best practices, with an understanding of customer and seller behavior.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.