Job Openings at Inq

Purpose statement:

• The Senior Account Manager is responsible for driving business growth, managing top-tier client relationships, and maximizing revenue.
• This role focuses on nurturing existing accounts, acquiring new customers, minimizing churn, and ensuring adherence to sales processes.

Principal Accountabilities/Objectives :

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support needs and expectations, it is expected that they will retain these services with us. It is important to ensure that the product is relevant and working.
• Communications and Work Relationships :
• Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human
• Capital, Innovation & Partnerships
• External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
• Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, maintain professional relationships across all departments and clients.

Knowledge, Skills, Experience and Competency requirements:

• Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management,
• Account Planning, competing to win and more
• Skills: Objection handling, negotiating, relationship building, analytical abilities, Microsoft and
• Google applications usage and CRM usage. Account planning and territory management skills
• Experience: Minimum 3 years in account management within a telecom environment, solution sales, relationship management, and networking technologies. Deep knowledge of mobile and fixed enterprise business industry including competition
• Attitude: Exceptional communication, confidence, sales-oriented mind-set, high self-motivation, and accountability.

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Principal Accountabilities/Objectives:

• (List the main objectives of the job to be achieved)

Solution Propositions

• Capture and interpret customer requirements, and design custom solutions to meet
• identified requirements in line with inq. capabilities and product portfolio.
• Build accurate costing and pricing models for proposed solutions Identify and document any risks to the solution
• Accurately depict proposed solutions/Statement of Work in High Level technical diagrams
• Write a comprehensive technical description for complex and custom solutions.
• Solutions should be scalable, repeatable, and utilizing existing standard services as muc h as possible in Nigeria BID, RFP, RFQ and Tenders
• Provide technical responses for Bids, RFP and Tenders, ensuring effective understanding of customer requirements, customer focus and a clear presentation of inq. value proposition Creating pricing for proposals and bespoke tenders, commercial analysis of proposals

Stakeholder Engagement

• Scoping Session: organize or drive the customer opportunity owners to scoping
• sessions to ensure customer requirements and key deliverables are understood.
• Meetings: Attend customer engagement meetings/telephone calls with sales team where required
• Pricing: Engage 3rd party suppliers, partners, system integrators, OEM's or VBN product team for solutions component pricing where required.

Documentation

• Create As-built Customer Design Document for complex or custom solutions Ensure
• design documents are uploaded to SharePoint
• Create weekly/monthly Reports on solutions proposed and customer engagement
• meetings attended with sales
• Attend to all work related task assigned on SAGE ERP
• Communications and Work Relationships:
• Internal: Sales Team, Product Development, Engineering, Projects, Legal and customer support
• External: All Prospective Customers or Business Partners
• Other Business Units: All Departments

Knowledge, Skills, Behavioural Competency requirements, Qualification and Experience:

Knowledge & Skills:

• Thorough understanding of inq. price book
• Knowledge of Enterprise Architecture models and frameworks (TOGAF) Knowledge of cloud platforms
• Thorough understanding of inq. products and services including MPLS, IPLC, VSAT
• (IDirect, SCPC), Enterprise Voice, Metrolink, Airlink M2M, WiFi etc.
• Knowledge and understanding of SAGE X3, Salesforce and GSuite
• Time management Ability to provide timely feedback to key stakeholders Ability to prioritize tasks based on commercial value and feasibility
• Good written and Verbal communication
   

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Principal Accountabilities/Objectives

Tax Related Responsibilities include:

• Assist the Company to create tax strategies to reduce the Company tax exposure while remaining compliant with generally accepted accounting principles and the law;
• Assisting the Company to interpret and understand tax laws, and must occasionally explain tax law and its implications to the Company;
• Working with the Company’s tax Consultants in preparation of information for tax filings and audits;
• Preparing and filing taxes and transfer pricing, financial planning, attending and participating in strategy meetings for the Company to understand tax implications of its actions; and
• Preparing presentations and reports on tax situations, reporting, and law, and researching and reviewing past tax filings.
• Achieve set KPIs
• Reduce tax costs in line with KPIs
• Treasury Related Responsibilities include:
• Manage vendor, staff, payroll disbursement, petty cash and statutory liabilities related payments.
• Ensure all Funds Receipts to the company are properly accounted for.
• Act as Liaison between inq. and the banks with the aim of facilitating provision of good service to inq. as well as resolution of any issues which may arise from time to time.
• Monitor Cash flow to ensure that adequate cash is available to meet the Company obligation and highlight to Finance Director when this is not the case.
• Manage Loan facility so as to obtain the best value for the company.
• Where excess funds are available, Assess and Invest company funds in a suitable option that will yield return without undue risk to the Company.
• Ensure accurate preparation and submission of inq. Monthly, annual and forecast
• Internal: All staff.
• External: Banks, Vendors, Clients.
• Other Business Units: All Departments
• Strong technical knowledge of Nigerian Tax and its business application preferably from a Telecommunication, manufacturing company or any of the big four accounting firm
• Sound Treasury skills
• Exceptional analytical problem solving skills
• Attention to details
• Highly organized and efficient
• Good communication and presentation skills
• Very comfortable with Microsoft office applications and SAGE Accounting Packages
• A graduate of accountancy or any related discipline with a minimum of Second Class Upper/Upper Credit
• ACA/ACCA qualified with at least 8 years cognate experience
• Possession of an MBA/Masters degree in relevant discipline will be an added advantage

go to method of application »

Principal Accountabilities/Objectives :

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support.

Communications and Work Relationships :

• Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human
• Capital, Innovation & Partnerships
• External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
• Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, and maintain professional relationships.
• Knowledge, Skills, Experience and Competency requirements:
• Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management,
• Account Planning and territory management skills
• Skills: Objection handling, negotiating, relationship building, and Microsoft and Google applications usage and CRM usage.
• Experience: Minimum 2 years in account management within a telecom environment, solution sales, relationship management, and networking technologies.
• Attitude: Effective communication, confidence, sales outlook, self-motivation, and accountability

go to method of application »

Principal Accountabilities/Objectives :

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s
• managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support.
• Innovation and Change: Advocate for customer views to shape INQ.’s marketing strategies and introduce new offerings (products, services and bundles) to new markets and new product segments.
• Communication: Actively participate in preparing C-level customer meetings and ensure alignment with inq.’s strategy within the team.
• Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human
• Capital, Innovation & Partnerships
• External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
• Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, maintain professional relationships across all departments and clients.

Knowledge, Skills, Experience and Competency requirements:

• Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management,
• Account Planning, competing to win and more
• Extensive understanding of customer businesses, markets and industry dynamics.
• Skills: Objection handling, negotiating, relationship building, analytical abilities, Microsoft and
• Google applications usage and CRM usage. Account planning and territory management skills
• Understand current and future market trends with a view to positioning inq. for sustainable market share and value share growth
• Exceptional client-facing, strategic, and leadership abilities.
• Strong communication (written and verbal), sales, and networking skills.
• Strategic negotiation skills
• Advanced quantitative, analytical, and computer skills with attention to detail.
• Experience: Minimum 4 years of successful sales experience, preferably in enterprise solution selling within the telecoms industry. Demonstrate capability to influence at C-level and deep expertise in telecommunications/IT sectors.
• Attitude: Exceptional communication, confidence, sales-oriented mind-set, high self-motivation, and accountability. Proficient communication with strangers, high self-confidence, a sales-oriented outlook, and self-motivation.

go to method of application »

Principal Accountabilities/Objectives :

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support needs and expectations, it is expected that they will retain these services with us. It is important to ensure that the product is relevant and working.
• Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human
• Capital, Innovation & Partnerships
• External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
• Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, maintain professional relationships across all departments and clients.

Knowledge, Skills, Experience and Competency requirements:

• Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management,
• Account Planning, competing to win and more
• Skills: Objection handling, negotiating, relationship building, analytical abilities, Microsoft and
• Google applications usage and CRM usage. Account planning and territory management skills
• Experience: Minimum 3 years in account management within a telecom environment, solution
• sales, relationship management, and networking technologies. Deep knowledge of mobile and fixed enterprise business industry including competition
• Attitude: Exceptional communication, confidence, sales-oriented mind-set, high self-motivation, and accountability.

go to method of application »

Principal Accountabilities/Objectives 

"Financial Reporting Responsibilities include:

• Responsible for General ledger accounts management and reconciliation. Ensure that Balance sheet reconciliations are completed for review by the CFO on a monthly basis;
• Assisting in timely completion of the high quality monthly reports;
• Adherence to monthly closing checklist and closing calendar;
• Assist the CFO in preparing internal management reporting to the Executive Management and the board of directors as directed from time to time;
• Preparation of the monthly, quarterly and annual management reports;
• Responsible for the month and year end close process;
• Responsible in ensuring timely completions of Internal and External Audits. Respond to queries from auditors and ensure implementation of all recommendations raised during the audit;
• Assist ad-hoc analysis requests from the CFO;
• Assist in the provision of financial analysis and preparation of annual budgets, forecasts and projections;
• Accomplishes department and organization mission by completing related results as needed;
• Analyzing general ledger accounts, to identify costs that should be capitalized and included in fixed assets;
• Completing standardized forms to set up entries on the fixed asset register, or in the asset management system;
• Reviewing capitalization entries;
• Monitoring reports to ensure that assets are correctly entered into the fixed assets sub-ledger;
• Completing forms to record transfers of equipment from one department to another;
• Relocations of equipment, sales, disposals, thefts, and other losses;
• Reconciling the fixed asset register or sub-ledger, or the subsidiary asset management system to the general ledger control account for each class of fixed assets, and resolving any reconciling items;
• Generation of capital projects lists and reports of capitalized assets, values, and depreciation;
• Maintaining schedules and files of insurance policies on fixed assets;
• Providing information for the preparation of tax schedules for depreciation and for gains and losses on the sale or exchange of fixed assets;
• Controlling assets that are not capitalized but for which a control register is maintained, such as tools and small equipment;
• Reviews of asset activity for compliance with company policy; and
• Other duties as assigned by the CFO.

Other Responsibilities

• Assisting the CFO in adhoc reports as required by the Group and the MD
• Supporting the CFO in all other finance function such as treasury, credit control, revenue assurance,
• procurement and warehouse.
• Other responsibilities as may be required 

Knowledge, Skills, Experience and Competency requirements:

• Strong technical knowledge of Nigerian Tax and its business application preferably from a
• Telecommunication, manufacturing company or any of the big four accounting firm
• Sound financial analysis skill
• Exceptional analytical problem solving skills
• Attention to details
• Highly organized and efficient
• Good communication and presentation skills
• Very comfortable with Microsoft office applications and SAGE Accounting Packages
• A graduate of accountancy or any related discipline with a minimum of Second Class Upper/Upper Credit
• ACA/ACCA qualified with at least 15 years cognate experience
• Possession of an MBA/Masters degree in relevant discipline will be an added advantage"

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Principal Accountabilities/Objectives :

Tax Function

• Providing information for tax audits and transfer pricing audit
• Computation and Filing of WHT & VAT monthly return
• Filing of company income tax
• Ensure Tax clearance certificate is obtained timely
• Provision of documents during tax and transfer pricing audit
• Posting of transaction in the accounting software of tax GL accounts
• Assist the tax manager in liaising with the various tax consultants
• Month end Balance Sheet reconciliation
• Supervise the work of the tax accountant
• and other tasks as assigned by the manager

Treasury Function

• Managing Bank relationships
• Monthly and Quarterly Cash forecast
• Regular payments to local vendors per ageing report
• Review advance request and retirement
• Daily bank balance report
• Salary payment booking
• Quarterly bank mandate audit
• Monitoring of Bank position and reporting
• Monthly payments for foreign & local vendors
• Processing net off documents and other tasks as assigned by the manager

Knowledge, Skills, Experience and Competency requirements:

• The job holder must have a Degree (preferably in Accounting) with a minimum of 5 years’ post NYSC
• experience especially in a relevant finance function. Possession of ICAN/ACCA certificate will be an added advantage.
• Good knowledge of Tax environment
• Sound Treasury skills
• Exceptional analytical problem solving skills and pays attention to details
• Membership of CITN
   

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Principal Accountabilities/Objectives :

• Testing of concept with potential target markets
• Market testing to access the responsiveness and acceptance of the market to new product
• Full commercial launch of new products into market for early adopters
• Manage complete life cycles of the product line
• Realization of product Business Plan and Business Case objectives
• Competitive landscape and market potential continuous scanning
• Serve as the primary resource centre for all product related information
• Market testing to continually access the responsiveness and acceptance of the market to products
• Assist to drive the new product development process and manage the evolution of products through their life cycles
• Development and execution of product launch plans and forecasting
• Define and execute the acceptance criteria for Proof of Concepts
• Work with Core Engineering to identify and drive the adoption of new technologiesfor optimizing existing products/services
• Development and update of sales tools such as product pricing, product presentations, service order forms, customer contracts
• Generate monthly and periodic reports that track the product operational and commercial performance at various stages of the life cycle as against the business plan
• Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Develop product pricing and positioning and proposition strategies and translate these strategies into detailed product requirements
• Responsible for the design and architecture and implementation of products from conceptual stage to product launch.
• Shall be responsible for the commercial life cycle management of products.
• Analyzing partner relationships for products and provide input into periodic products roadmap and overall marketing plans
• Liaise with Product Marketing to help revise marketing collateral such as brochures, website, product descriptions, new press releases and assist in coordinating public marketing campaigns
• Provide pre-sales product support to Solutions Architects in the development of customer proposals, bespoke solutions, bids and major tenders
• Provide product support to the sales team pre and post launch via training, target customer meetings
• Conduct research on current trends and monitor related developments in the telecommunications industry
• Provide an updated documentation library of all product materials for archiving
• Perform other job related duties as required

Knowledge, Skills, Experience and Competency requirements:

• Multitasking abilities, being able to take on several projects across several work streams
• Effective communications and writing skills
• Effective presentation skills
• Ability to take ownership by influencing superiors
• Working and relating with peers excellently

Qualifications

• Bachelor’s degree, preferably in an Engineering discipline

Experience

• 3-5 years’ experience in Telecommunications or ICT environment
• 3-5 years’ experience in Product development and management
• Prior experience in work group activities

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Principal Accountabilities/Objectives:

• Coordinates new partner service requests and activations.
• Oversee partner onboarding, change management, and operational documentation.
• Track and coordinate resolution of partner-related incidents.
• Manage daily operational reviews with key partners.
• Monitor adherence to SLA commitments and escalate as required.
• Coordinate with internal NOC, SOC, and Service Delivery teams for issue closure.
• Maintain service availability dashboards and operational KPIs.
• Implement continuous improvement initiatives with partners.
• Drives responsiveness throughout the service lifecycle.

Key Performance Indicators:

• Service activation time < 5 business days
• SLA adherence and uptime metrics.
• Incident resolution time.
• Escalation rate < 10%
• Operational audit compliance
• Partner onboarding satisfaction > 80%

Qualifications & Experience:

• Bachelor’s degree in Telecommunications, IT, or related field.
• 5–7 years of experience in service operations or partner delivery.
• Experience managing service-level performance in telecom service environments.

Skills & Competencies:

• Strong operational and analytical skills.
• Excellent communication and coordination.
• Process improvement orientation (ITIL certification an advantage).
• Ability to manage multiple partners concurrently.

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Principal Accountabilities/Objectives:

• Assist in data collection and report generation.
• Help track partner performance indicators.
• Maintain partner documentation and logs.
• Support incident follow-ups and task coordination.
• Participate in process improvement and automation projects.

Key Performance Indicators:

• Task completion accuracy >90%.
• Timeliness of report updates and documentation accuracy >95%.
• Contribution to operational process improvements.
• Learning milestone achievement per quarter

Qualifications & Experience:

• Bachelor’s degree (completed or ongoing) in Business, Engineering, or IT.
• Strong analytical and problem-solving ability.
• Interest in telecoms, cloud, or digital services.

Skills & Competencies:

• Good communication and teamwork.
• Proficiency in Excel and PowerPoint.
• Attention to detail and eagerness to learn.

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Principal Accountabilities/Objectives:

• Develop and maintain dashboards and reports on partner performance and SLAs.
• Support the Partner Service Operations Lead and the Partner Commercial &
• Performance Operatons Lead in tracking financial and operational KPIs across partner portfolios.
• Analyze incidents, trends, and cost deviations to recommend improvements.
• Support quarterly Partner Business Reviews with data insights.
• Ensure data integrity across reporting systems.
• Participate in automation projects and process documentation.
• Serves as operational backbone for partner services.

Key Performance Indicators:

• Report accuracy and timeliness >95%.
• Partner performance trend improvements.
• Efficiency of data analysis and
• automation initiatives >99%.
• Process compliance rate > 90%.

Qualifications & Experience:

• Bachelor’s degree in Statistics, Engineering, or Computer Science.
• 2–4 years of experience in data analytics or operations.
• Strong proficiency in Excel, or Power BI.

Skills & Competencies:

• Analytical thinking and attention to detail.
• Process documentation and reporting discipline.
• Communication and presentation skills.
• Understanding of telecom or cloud operations.
   

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Principal Accountabilities/Objectives:

• Drives cost control and commercial alignment across engagements.
• Track partner performance metrics and recommend performance improvement plans.
• Conduct profitability analysis across key partner portfolios.
• Support commercial negotiations and renewals.
• Monitor adherence to contract SLAs and ensure escalation for underperformance.
• Collaborate with Finance and Product Management to align partner costs to product pricing.
• Lead the automation of performance dashboards and reports.
• Manages partner payments, invoicing, and reconciliation.

Key Performance Indicators:

• Partner cost optimization (% savings)
• Cost variance < 5% against forecast
• Partner contract & SLA compliance
• rate >90%
• Invoice accuracy > 98%
• Partner credit note collections vs.
• service performance

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, or Engineering.
• 3–6 years of experience in commercial operations, partner management, or financial analysis within telecoms or technology.
• Strong analytical and negotiation capabilities.

Skills & Competencies:

• Proficiency with Excel/Power BI for analytics.
• Strong financial and contractual understanding.
• Collaborative mindset with cross-functional teams.
• Strategic thinking and presentation skills.
   

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Principal Accountabilities/Objectives:

• Define and execute the Partner Services & Operations strategy, transforming vendor management into a value-driven partner ecosystem.
• Lead operational performance governance for all partners.
• Develop and manage the partner scorecard framework, monitoring SLAs, KPIs, compliance, and escalation protocols.
• Drive partner onboarding, contract renewals, pricing reviews, and operational risk assessments.
• Collaborate with Procurement, Finance, Service Delivery, and Product Management to optimize partner performance and margins.
• Lead quarterly Partner Business Reviews (PBRs) to assess performance, roadmap alignment, and innovation opportunities.
• Champion automation, analytics, and reporting to improve visibility of partner operations.
• Build, mentor, and manage the Partner Services & Operations team.

Key Performance Indicators:

• Partner SLA compliance rate (%).
• Partner performance index (weighted score).
• Partner-related incident resolution
• time >48hrs
• Reduction in operational cost per partner.
• Partner satisfaction/NPS >85%
• Quarterly performance review
• completion rate

Qualifications & Experience:

• Bachelor’s degree in Engineering, Business, or related field (MBA preferred).
• 7–15 years in service operations, partner management, or vendor governance within telecoms, cloud, or digital services.
• Proven track record of leading high-performing operations teams.

Skills & Competencies:

• Strong commercial acumen and negotiation skills.
• Deep understanding of enterprise telecoms operations.
• Data-driven decision making and analytics mindset.
• Excellent stakeholder and partner relationship management.
• Leadership and people development