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  • Posted: Nov 23, 2022
    Deadline: Dec 14, 2022
  • Flygo Travels is a growing traveling agency that provides educational, immigration, visa consulting, tour operation and places strong emphasis on the delivery of high-quality services. As a result of its expansion, career opportunities exist for high performing professionals that can contribute and thrive to a rapidly growing organization.
    Read more about this company


    Travel Consultant

    Job Summary: We are looking for a Travel Consultant with great enthusiasm for traveling. The candidate will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

    Responsibilities and Duties

    • Research, explore and study different travel destination options
    • Research destination and travel prices, customs, weather conditions, reviews etc.
    • Research and study clients’ specifications and wishes
    • Suggest suitable travel options that best suite clients' needs
    • Plan and organize travels
    • Book tickets, reserve accommodation, organize rental transportation 
    • Inform clients and provide useful travel material such as guides, maps and event programs
    • Collect deposits and balances
    • Offer and promote different services and offerings
    • Keep learning about latest industry trends
    • Attend webinars, conferences and other educational programs
    • Build and maintain relationships with clients
    • Track KPIs and prepare KPI reports  

    Requirements and Qualifications

    • Proven working experience as a Travel Consultant
    • Degree in Hospitality, Travel, Tourism, Business or relevant field
    • Candidates with personal travel experience will be preferred
    • 1-3 years of relevant work experience
    • Skills and Competency
    • Passionate about travel and tourism
    • Excellent knowledge of latest tourism trends
    • Good understanding of different tourism offerings and options
    • Good knowledge of travel software
    • Proficiency in English
    • Knowledge of additional languages is an advantage
    • Good sales and presentation skills
    • Customer oriented mindset
    • Critical thinker and problem solver
    • Team player
    • Good organizational and time-management skills
    • Great interpersonal and communication skills


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    Social Media Manager

    Job Summary: The candidate will be responsibilities revolve around organizing and running marketing campaigns over social media platforms

    Responsibilities and Duties

    • Creating content, including captions, video and images for use on social media
    • Promoting products, services and content over social media, in a way that is consistent with an organisation’s brand and social media strategy
    • Scheduling social media posts using applications such as Hootsuite and Tweet Deck
    • Interacting with customers and dealing with customers’ enquiries
    • Developing new social media strategies and campaigns
    • Managing a budget to be spent on promoting social media posts
    • Keeping track of data and analysing the performance of social media campaigns
    • Collaborating with colleagues to ensure branding is consistent
    • Meeting with clients and other stakeholders (such as social media influencers). These meetings may involve pitching potential marketing campaigns.

    Requirements and Competency

    • 1-3 years’ work experience as a social media marketer
    • A knowledge of and an interest in the methods organisations use to promote themselves through social media is a necessity
    • Strong communication and presentation skills
    • Photo and video-editing experience
    • Organisational skills
    • Analytical ability
    • An ability to multitask, to work on a number of projects at once
    • Problem solving skills

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    Operations Manager

    Responsibilities and Duties

    • Provide inspired leadership for the organization.
    • Make important policy, planning, and strategy decisions.
    • Develop, implement, and review operational policies and procedures.
    • Assist with recruiting when necessary.
    • Help promote a company culture that encourages top performance and high morale.
    • Oversee budgeting, reporting, planning, and auditing.
    • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
    • Identify and address problems and opportunities for the company.
    • Build alliances and partnerships with other organizations.
    • Support worker communication with the management team.

    Requirements and Qualifications

    • Bachelor’s degree in operations management or related field.
    • 1-3 years experience in management, operations, and leadership.
    • Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.

    Skills and Competency

    • Experience budgeting and forecasting
    • Familiarity with business and financial principles
    • Excellent communication skills
    • Leadership ability
    • Outstanding organisational skills
    • Solid understanding of financial management.
    • Ability to build consensus and relationships among managers, partners, and employees.

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    Customer Service Representative

    Job Summary: The candidate will be responsible to supports customers by providing helpful information, answering questions, and responding to complaints. They will be the front line of support for employees, clients and customers and they help ensure that customers are satisfied with products, services, and features.

    Responsibilities and Duties

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support

    Requirements and Qualifications

    • 1-3 years’ work experience as a Customer Service Representative
    • Degree in Hospitality, Travel, Tourism, Business or relevant field


    Skills and Competency

    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation
    • Ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multitask, prioritize and manage time effectively
    • Customer Service Skills
    • Documentation Skills
    • Resolving Conflict
    • Empathetic and Patience


    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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