Customer Service Representative at Flygo Travel

Job Summary: The candidate will be responsible to supports customers by providing helpful information, answering questions, and responding to complaints. They will be the front line of support for employees, clients and customers and they help ensure that customers are satisfied with products, services, and features.

Responsibilities and Duties

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support

Requirements and Qualifications

• 1-3 years’ work experience as a Customer Service Representative
• Degree in Hospitality, Travel, Tourism, Business or relevant field

Skills and Competency

• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation
• Ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Customer Service Skills
• Documentation Skills
• Resolving Conflict
• Empathetic and Patience