Customer Data Management and Compliance Specialist at First Bank

JOB OBJECTIVE(S)

Verification and Monitoring of Account Maintenance Activities with specialization to Customer Information Update from Branches on IBPS (AMO, AML1 DAR queues)

DUTIES & RESPONSIBILITIES

• Co-ordinate  Customer Data Management And Compliance Support Officers in the effective capturing of all Customer Information Updates processed through   IBPS  while observing due diligence and upholding bank procedures and Policies.
• Ensures that all requests flown via the  IBPS workflow are treated in a timely and effective manner to satisfy both the internal and external customers.
• Take overall responsibility for all Customer information Updates that were hitherto Scanned through  IBPS  .
• Develop strategies that will aid improvement in handling assignments for the Team.
• Handle branch enquiries and correspondence as it relates to Customer Information Update activities and Dormant reactivation requests.
• Handle requests in terms of verification as it relates to setting up and deletion of all bank wide Standing instructions.
• Communicate and escalate recurring issues within the team to the Desk Head,  Customer Data Management And Compliance Services while proffering possible solutions to improve customer service.
• Support the development of   ideas/strategy to be adopted in handling Customer Information Updates.
• Managing effective work relationship amongst other departments within LOU
• Assist in disseminating new approvals/evolving policies of the bank to the Account management Support on documented policies, processes and procedures of the Customer Information Update to ensure continued effectiveness of the team.
• Collaborate with the Desk Head Customer Data Management & Compliance Services  in developing training as well as strategies for excellent service delivery to branches and head office departments
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Education 

• Minimum Education:     HND / BSc in any discipline

Experience 

• Minimum experience:  1-7 years of Relative Banking Experience