Job Openings at Emmix Global Limited

Job Description

• We are looking for a Porter to serve as the first point of contact to assist our guests.
• Porter responsibilities include carrying guests’ luggage ETC.
• To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly.
• Keep in mind that our Porter position requires working in shifts, occasionally on weekends or evenings.
• Ultimately, you’ll ensure our building is safe, clean and inviting.

Responsibilities

• Carry and label guests’ luggage with tags
• Ensure building entrance is free of clutter at all times
• Direct guests to the reception area or the appropriate office/room
• Arrange taxi services upon request
• Report damages, call technicians and monitor repairs
• Greeting guests and carrying luggage to and from their room
• Showing guests to their room and explaining the facilities
• Taking and delivering messages to guests
• Looking after keys and left luggage
• Answering guests’ questions about the hotel and local points of interest
• Arranging transport and making restaurant and theatre bookings for guests
• Covering the reception desk, dealing with enquiries by phone and face-to-face
• Using the computer to check in guests arriving late, and check out those leaving early
• Preparing and delivering late night snacks to guests’ rooms
• Collecting and delivering the morning papers
• If there is a fire or emergency making sure that guests are evacuated safely.
• Follow evacuation rules in case of emergencies.

Requirements and Skills

• Previous work experience as a Porter
• Hands-on experience
• Good physical condition, stamina and strength (e.g. to lift heavy equipment and luggage)
• Familiarity with security regulations
• Solid verbal communication skills to interact with cleaning staff, technicians and customers
• Availability to work in shifts and flexible schedules.

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Job Description

• We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team.
• You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.

Responsibilities

• Greeting guests on arrival to the hotel and making them instantly feel at ease
• Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant
• Taking bookings by phone, email or walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services and taxi bookings
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in

Requirements
Essential:

• Previous customer facing experience
• Smart, professional appearance
• Excellent customer service skills including telephone manner
• Experience using hotel booking system

Desirable:

• Experience working in a luxury hotel.

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Job Description

• Hotel Operations ensures quality standards throughout the hotel and provide an excellent experience for the guests.
• This role is responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa.
• The role is key for maximizing guest satisfaction and for the strategic development of the property.
• This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.
• To sum up, the Hotel Operations Manager is responsible for the day-to-day operational running of the hotel.

Duties and Responsibilities

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Liaise daily with theManagement teamto forecast Hotel business on a weekly basis and plan accordingly.
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

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Job Summary

• Our customers patronize our restaurants repeatedly due to excellent customer satisfaction and our commitment to exceptional service standards. We hold ourselves to a high standard not just with our customers but also with our staff.
• As an assistantin our kitchen, you will be given thorough training and receive all the support you need to be an effective and satisfied employee.
• We offer competitive perks to our valued workers and treat each employee like a family member. We believe that happy workers make happy customers, and our ongoing customer satisfaction reflects this commitment to a comfortable and supportive workplace.

Job Responsibilities

• Prepare food for guests while following guidelines laid out in quality control standards and state and local regulations.
• Fulfill guest orders in a timely manner while adhering to best practices and careful preparation of food items.
• Keep your work area clean and free of unsanitary items and objects; properly dispose of waste in appropriate receptacles.
• Remain knowledgeable about the restaurant menu and make accommodations on individual orders as requested by guests.
• Work alongside other team members to ensure streamlined service and a commitment to work together to achieve company goals.
• Ensure that food area stocked and organized; alert manager of any inventory deficiencies, and keep inventory records.
• Resolve problems with wait staff, customer orders, or other food-related issues in the kitchen in a timely and efficient manner.
• Maintain utensils such as knives in safe and appropriate working condition as well as ensure that all utensils are clean before each use.

Job Skills & Qualifications
Required:

• Minimum 18 years of age
• Verbal and written communication skills
• Ability to work in a fast-paced environment while standing for long periods of time
• Ability to use food preparation equipment, including knives and other sharp objects

Preferred:

• At least one year of experience as a cook

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Job Description

• The Accontant will handle all financial transactions, including revenue and expense activity, preparing internal & external financial report and performing account reconciliations.

Job Responsibilities

• Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes.
• Tracking revenue and expenses, organizing financial statements and reports, managing payroll, conducting financial audit, completing daily financial reconciliation, and reporting financial information to the management.
• Manage all phases of Accounts Payable, Receivable and department budget.
• Prepare regular reports and summaries of accounting activities.
• Prepare financial statements and debtors’ lists.
• Verify recorded transactions and report irregularities to management.
• Reviewing all ledger details - guest ledger and deposit ledgers to validate proper payment and revenue posting.
• Oversee the activities of all the Cashiers and cross checking their various books of transaction daily Review postings, payments, revenue and guest balance reports on a daily basis.
• Keep track of debtors and creditors accounts.
• Forecast cash payments and anticipate challenges arising from limited cash flow.
• Ensure that cash flows are adequate to allow business units to operate effectively.
• Maintain files of all contracts, tax reports, expenses, payroll, etc.
• Responsible for the local tax authority (FCT-IRS) compliance of the hotel.
• Monitors all local tax compliance that applies, and ensuring that taxes are charged correctly and collected.
• Effectively implement all accounting policies and procedures when necessary.
• Assist proactively with cost control requirements.
• Assist with revenue enhancement possibilities.
• Assist with profit improvement opportunities for the hotel operations.
• Monitor and improve hotels operation costs, profitability and manage business risks.
• Overseeing the financial operations of the hotel, including budgeting, forecasting, and accounting.
• Working closely with the hotel management team to ensure that the financial goals of the hotel are met.
• Preparing financial reports for the hotel management team and ownership.
• Reviewing and analyzing financial statements.
• Identifying trends and areas for improvement.
• Developing and implementing financial plans and strategies.
• Ensuring compliance with financial regulations.
• Reviewing and approving hotel financial statements.
• Ensuring the accuracy of all financial transactions.
• Identifying and resolving any discrepancies.
• Overseeing the preparation of annual budgets.
• Monitoring actual results against budgeted amounts.
• Providing financial analysis and advice to hotel management.

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Job Description

• Waiters/Waitresses assist restaurant patrons by noting their order, serving tables their requested meals, and preparing bills at the end of the table's meal. Waiters are also responsible for asking customers if they are satisfied with their meal and providing any assistance should the customer not be satisfied.
• To be successful as a waiter you must have the endurance to stand for long hours and have patience with difficult customers. A good waiter anticipates the needs of customers and provides all services in a friendly manner.

Responsibilities

• Greet customers and hand out menus.
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meal.
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid.
• Administer change to tables if needed.

Requirements

• Endurance to walk and stand for long hours.
• Flexible work hours.
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.
• Coordination to carry plates or trays without dropping anything.

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Job Brief

• We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift.
• Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks.
• Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

Requirements and skills

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight
• B.Sc in Accounting, Finance or a relevant field.

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Job Description

• Our customers patronize our restaurants repeatedly due to excellent customer satisfaction and our commitment to exceptional service standards. We hold ourselves to a high standard not just with our customers but also with our staff
• As an Assistant in our kitchen, you will be given thorough training and receive all the support you need to be an effective and satisfied employee. We offer competitive perks to our valued workers and treat each employee like a family member
• We believe that happy workers make happy customers, and our ongoing customer satisfaction reflects this commitment to a comfortable and supportive workplace.
• Join us to begin your career at a company that really cares.

Responsibilities

• Prepare food for guests while following guidelines laid out in quality control standards and state and local regulations.
• Fulfill guest orders in a timely manner while adhering to best practices and careful preparation of food items.
• Keep your work area clean and free of unsanitary items and objects; properly dispose of waste in appropriate receptacles.
• Remain knowledgeable about the restaurant menu and make accommodations on individual orders as requested by guests.
• Work alongside other team members to ensure streamlined service and a commitment to work together to achieve company goals.
• Ensure that food area stocked and organized; alert manager of any inventory deficiencies, and keep inventory records.
• Resolve problems with wait staff, customer orders, or other food-related issues in the kitchen in a timely and efficient manner.
• Maintain utensils such as knives in safe and appropriate working condition as well as ensure that all utensils are clean before each use.

Qualifications

• Minimum of 18 years of age
• Verbal and written communication skills
• Ability to work in a fast-paced environment while standing for long periods of time
• Ability to use food preparation equipment, including knives and other sharp objects.
• At least one year of experience as a Chef

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Job Description

• We are looking for a professional, high-energy bartender with excellent communication skills to serve classical cocktails and exciting new beverages to our customers
• The bartender will greet customers, learn about their preferences, answer questions, recommend menu items, and prepare and serve beverages and food
• You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties.
• To succeed as a bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable.

Responsibilities

• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
• Planning drink menus and informing customers about new beverages and specials.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
• Adhering to all food safety and quality regulations.
• Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
• Developing new cocktail recipes.

Requirements

• High School Diploma
• Additional education, training, certificates, or experience may be required.
• Meets state minimum age to serve alcohol.
• Availability to work nights, weekends, and holidays.
• Positive, engaging personality, and professional appearance.
• Basic math and computer skills.
• Exceptional interpersonal and communication skills.
• Strong task and time management abilities.
• Eye for detail and understanding of drink mixing tools and techniques.
• Ability to stand, walk, bend, etc. for extended periods.

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Job Description

• The hospitality industry is known for its meticulous attention to detail and exceptional customer service.
• Hotel room housekeepers play a vital role in ensuring that guests have a clean, comfortable, and welcoming environment during their stay.
• However, finding qualified individuals who can meet the demanding requirements of this position can be a challenge.
• We are seeking a diligent and detail-oriented individual to join our team as a Hotel Room Housekeeper.
• As a Housekeeper, you will be responsible for ensuring that our guests' rooms are clean, comfortable, and presentable.
• Your exceptional cleaning skills and attention to detail will contribute to providing a pleasant experience for our guests during their stay.
• If you have a passion for cleanliness and take pride in maintaining a welcoming environment for guests, we would love to welcome you to our team.

Responsibilities

• Clean and sanitize assigned guest rooms, including bathrooms, bedrooms, and common areas, ensuring they are maintained to the highest standards of cleanliness and hygiene.
• Strip beds, change linens, and make beds in accordance with established hotel standards.
• Replenish amenities such as toiletries, towels, and linens in guest rooms.
• Vacuum carpets, sweep and mop floors, and dust surfaces to maintain a clean and tidy appearance.
• Empty trash and replace garbage bags in guest rooms and common areas.
• Report any maintenance issues, damages, or equipment malfunctions to the housekeeping supervisor.
• Maintain stock of cleaning supplies and inform the housekeeping supervisor when supplies need replenishing.
• Assist with laundry duties, including sorting, washing, drying, folding, and ironing linens, towels, and other hotel textiles.
• Follow all safety protocols and procedures to ensure a safe working environment for both yourself and your guests.
• Respond to guest inquiries and requests in a courteous and timely manner, providing exceptional customer service.

Requirements

• High school diploma or equivalent.
• Previous experience in housekeeping or a similar role within the hospitality industry is preferred.
• Knowledge of proper cleaning techniques and infection control procedures.
• Familiarity with health and safety regulations.
• Ability to work with minimal supervision while maintaining high standards of cleanliness and efficiency.

Skills:

• Excellent attention to detail and ability to maintain a high standard of cleanliness.
• Strong organizational skills and the ability to prioritize tasks efficiently.
• Physical stamina and ability to perform repetitive tasks such as bending, lifting, and standing for extended periods.
• Knowledge of cleaning equipment and chemicals, and the ability to safely handle and operate them.
• Strong communication skills, both verbal and written, to effectively interact with guests and team members.
• Ability to work independently, as well as collaboratively within a team environment.
• Flexibility to work various shifts, including weekends and holidays, based on business needs.
• Professional and courteous attitude towards guests and team members.

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The Role

• The Food & Beverage Supervisor is generally responsible to assist in the management of the F&B outlet(s) to ensure that quality and service standards are met and to ensure food and beverage profits are maximized.

Activities
The duties and responsibilities for the Food & Beverage Supervisor include, but are not limited to the following:

• Conducts pre-shift meetings to inform staff of daily events; reviews daily specials.
• Ensures side work duties are complete and tables are set before, during and after operating hours.
• Ensures all food items from kitchen and all buffets have a good presentation.
• Supervises activity in food and beverage outlet(s) including restaurant, bar and room service to ensure smooth operation and guest satisfaction.
• Ensures outlet adheres to all standards as outlined by brand and hotel guidelines.
• Schedules employees according to forecast; monitors employee tardiness and absences.
• Instructs employees in the proper performance of their duties.
• May participate in the recruiting process and assists with employee training and development.
• Provides recommendations for employee performance management and evaluation to support the career development of employees under their supervision.
• Notifies manager of incidents or conflicts that affect normal business operations or guest service.
• Maintains standards of food and beverage quality and guest services, resolves guest complaints.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
• Maintains open lines of communication with all employees and departments.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Works within budget guidelines and gives this consideration when making any purchasing decisions. Works to ensure profits are maximized.
• Assists in the development of short-term financial and operational plans for the outlet which support the overall objectives of the outlet and the hotel.
• Assists the Food and Beverage Manager and the Hotel Sales Department in promoting the outlet.
• Fulfills Manager on Duty shifts
• Provides a professional image at all times through appearance and dress.

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Job Brief

• We are looking for an attentive Laundry Attendant to support the functions of our establishment and the needs of our customers.
• A Laundry Attendant’s responsibilities include cleaning, pressing and folding laundry as needed.

Responsibilities

• Folding laundry.
• Keep an updated inventory of laundry detergents and sewing kits.
• Track maintenance and repairs on laundering equipment.
• Ensure that the facility remains clean at all times.
• Anticipate and respond to customers’ queries, concerns and complaints.

Requirements and Skills

• Proven work experience as a Laundry Attendant or similar role.
• Familiarity with cleaning detergents and laundering equipment.
• Ability to stand for long periods.
• Outstanding organizational and time management skills.
• Excellent analytical and problem-solving skills.
• High school diploma or equivalent is preferred.