Receptionist at Emmix Global Limited

Job Description

• We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team.
• You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.

Responsibilities

• Greeting guests on arrival to the hotel and making them instantly feel at ease
• Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant
• Taking bookings by phone, email or walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services and taxi bookings
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in

Requirements
Essential:

• Previous customer facing experience
• Smart, professional appearance
• Excellent customer service skills including telephone manner
• Experience using hotel booking system

Desirable:

• Experience working in a luxury hotel.