Porter at Emmix Global Limited

Job Description

• We are looking for a Porter to serve as the first point of contact to assist our guests.
• Porter responsibilities include carrying guests’ luggage ETC.
• To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly.
• Keep in mind that our Porter position requires working in shifts, occasionally on weekends or evenings.
• Ultimately, you’ll ensure our building is safe, clean and inviting.

Responsibilities

• Carry and label guests’ luggage with tags
• Ensure building entrance is free of clutter at all times
• Direct guests to the reception area or the appropriate office/room
• Arrange taxi services upon request
• Report damages, call technicians and monitor repairs
• Greeting guests and carrying luggage to and from their room
• Showing guests to their room and explaining the facilities
• Taking and delivering messages to guests
• Looking after keys and left luggage
• Answering guests’ questions about the hotel and local points of interest
• Arranging transport and making restaurant and theatre bookings for guests
• Covering the reception desk, dealing with enquiries by phone and face-to-face
• Using the computer to check in guests arriving late, and check out those leaving early
• Preparing and delivering late night snacks to guests’ rooms
• Collecting and delivering the morning papers
• If there is a fire or emergency making sure that guests are evacuated safely.
• Follow evacuation rules in case of emergencies.

Requirements and Skills

• Previous work experience as a Porter
• Hands-on experience
• Good physical condition, stamina and strength (e.g. to lift heavy equipment and luggage)
• Familiarity with security regulations
• Solid verbal communication skills to interact with cleaning staff, technicians and customers
• Availability to work in shifts and flexible schedules.