Job Offers at TRANOS

This role aligns IT operations with business objectives, overseeing the implementation of secure and efficient technology solutions, and ensuring compliance with cybersecurity policies and standards across the Company.

Job Details

• Drive the development and implementation of IT strategy and policies in line with the company’s strategic plan and objectives 
• Develop and manage the planning and budgeting for IT services to ensure that resources are used to provide best in class IT services that are in line with the strategy 
• Develop controls for emerging technologies and integrate with organization initiatives to drive secure strategies and deployment. 
• Supervise and lead the IT support team, including assigning tasks, monitoring performance, and providing training and mentorship. 
• Provide hands-on support for hardware, software, and network issues, escalating complex problems to higher-level IT staff or external vendors as needed. 
• Oversee the maintenance and monitoring of all IT infrastructure, including servers, networks, and applications, ensuring optimal performance and security. 
• Ensure timely and effective support for end-users, manage ticket queues, and prioritize requests based on urgency and impact. 
• Coordinate and manage IT projects, including hardware and software upgrades, system implementations, and network enhancements. 
• Implement and enforce IT security policies and procedures, including data backup, disaster recovery, and user access controls. 
• Liaise with external vendors and service providers for procurement, maintenance, and support of IT systems and services. 
• Maintain detailed records of IT assets, configurations, and procedures, ensuring documentation is up-to-date and accessible. 
• Ensure compliance with company policies, industry standards, and legal requirements, supporting audits and reviews as needed. 
• Generate regular reports on IT performance, incidents, and project progress for management review.  

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field. 
• Relevant industry certifications are an added advantage. 
• Minimum of 7 years of experience in IT support, with at least 4 years in a supervisory role. 
• Hands-on experience with operating systems, network configurations, and troubleshooting. 
• Experience managing and maintaining IT infrastructure, including servers, networks, and applications. 
• Proven experience in managing IT projects from conception through to completion, including software upgrades, hardware installations, and system implementations. 
• Proficiency in network administration, server management, and enterprise-level software applications. 
• Solid understanding of IT security principles, with practical experience implementing and managing security protocols. 
• Develop and enforce controls for emerging technologies, ensuring secure and strategic deployment within the organization.  
• Supervise and lead the IT support team, fostering a high-performance environment through task delegation, performance monitoring, training, and mentorship.

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This role will ensure customer acquisition and revenue growth targets are achieved in the B2B field of electric distribution, real estate developers and MEP contractors to generate project leads, nurture the project pipeline and close them successfully. 

Job Details

• Proactively identify and secure new business opportunities by researching the assigned market, profiling target customers, and crafting tailored strategies to win their accounts.
• Drive growth within existing accounts by identifying new project opportunities and securing repeat business.
• Design and execute a strategic sales plan that increases the company’s market share and strengthens customer relationships.
• Build and manage a robust pipeline by identifying key MEP contractors, tracking ongoing and upcoming projects, and engaging stakeholders from prospecting through to closure.
• Prepare and deliver customer quotations with support from the pre-sales team; ensure timely follow-up to close deals.
• Represent the company at trade shows and industry events to expand the customer base and stay visible in the market.
• Conduct regular customer visits to strengthen relationships, introduce new products, provide technical training, and gather feedback.
• Submit weekly activity and results reports to management, keeping leadership informed on pipeline status and customer engagement.
• Monitor competitor activity, market trends, and emerging technologies to inform strategic direction.
• Resolve customer complaints by identifying root causes, proposing corrective actions, and escalating complex issues as needed.
• Perform annual account reviews to ensure alignment with customer needs and internal targets.
• Present periodic sales, revenue, and expense reports along with realistic forecasts to the management team.
• Performing an annual review of the account and revising as necessary to ensure accuracy.
• Present sales, revenue and expenses reports and realistic forecasts to the management team

Requirements

• A First Degree in Business Administration, Management, or a related field.
• Minimum of 8 years of relevant experience, with at least 4 years in a managerial or leadership role.
• Professional certifications such as CSP, CBDP, or PMP are an added advantage.
• Experience in MEP projects sales as a sales representative
• Knowledge of consultative selling approach
• Excellent customer management skills
• Proficient with the Microsoft Office Suite Software (Word, PowerPoint, Excel, Outlook)
• Strong customer skills, ability to follow-up and follow through
• Strong knowledge of B2B selling principles 
• Excellent ability to drive the sales process from start to finish
• Ability to understand technical information and relay it in a manner that is clearly understood by others.
• Ability to communicate, write reports in clear terms using a mixture of words, charts, graphs, etc.