Job Offers at Termii

• About the Role

• We are seeking a highly skilled Mid-Level Backend Springboot Engineer to implement scalable systems capable of handling high traffic, large data volumes, and complex workflows.
• This role focuses on building robust backend solutions, optimising data handling, and developing efficient API products for seamless integration and operation.

Key Responsibilities

System Design & Development:

• Build and maintain scalable backend systems to support complex business requirements with a focus on reliability and performance.
• High-Volume Processing: Implement backend solutions that can handle large-scale workloads efficiently, ensuring low latency and high throughput.
• API Development: Design, implement, and optimise APIs that support real-time data exchange and enable seamless integration with other services.

Data Management:

• Design and maintain database schemas and structures for optimal performance.
• Write and optimise complex queries to ensure efficient data processing.
• Manage relational and NoSQL databases to support diverse data workloads.

Scalable Architecture:

• Develop systems designed to handle rapid growth and significant traffic spikes.

Integration:

• Work with external systems and services to enable seamless interoperability and data synchronisation.

Quality Assurance:

• Implement robust testing strategies, including unit tests, integration tests, and performance benchmarks, to ensure system reliability.

Collaboration:

• Work closely with frontend teams, product managers, and stakeholders to deliver complete solutions that meet business objectives.
• Monitoring & Optimisation: Continuously monitor system performance and implement improvements to enhance efficiency and scalability.

Requirements

• 3 - 5 years of backend development experience, focusing on large-scale applications.
• Proven experience building high-performance systems capable of processing significant transaction volumes.

Technical Expertise:

• Proficiency in Java (Spring Boot) for backend development.
• Strong understanding of high-throughput API development and real-time systems.
• Expertise in managing relational databases (MySQL) and NoSQL (MongoDB).
• Familiarity with distributed systems and event-driven architectures.
• Hands-on experience with tools like Kafka for large-scale data processing.
• Proficiency in deploying applications using containerization technologies like Docker and Kubernetes.
• Experience with CI/CD pipelines and DevOps best practices.

Problem-Solving Skills:

• Strong debugging skills and the ability to resolve performance bottlenecks.
• Proficiency in designing efficient algorithms and workflows to handle high transaction loads.

Soft Skills:

• Excellent communication and collaboration abilities.
• A proactive approach to solving technical challenges and delivering results.

Preferred Skills:

• Knowledge of caching mechanisms like Redis for enhancing application performance.
• Experience designing systems to handle distributed workloads and ensure data consistency across services.
• Strong understanding of system security, authentication, and authorisation best practices.

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About the Role

• We are seeking a Digital Marketing Manager to lead and scale Termii’s multi-channel paid advertising efforts across Google Ads, LinkedIn, Meta, X, YouTube, TikTok, Snapchat, and other relevant platforms. This role demands a strong mix of technical expertise, analytical skill, and creative strategy to plan, execute, and optimise campaigns that drive measurable results. The ideal candidate will manage end-to-end campaign performance, uncover actionable insights, and continuously identify new growth opportunities that align with Termii’s overall marketing and business objectives.

Key Responsibilities

Campaign Management & Optimisation

• Plan, launch, and optimize paid campaigns across LinkedIn Ads, Google Ads (Search, Display, YouTube, Performance Max), Meta Ads (Facebook & Instagram), X (Twitter), TikTok, Snapchat, and other emerging ad platforms as relevant.
• Manage campaign setup, audience targeting, creative testing, budget allocation, and optimisation across multiple platforms.
• Monitor daily performance metrics such as CTR, CPA, ROAS, and conversion pacing across all active channels.
• Execute continuous A/B testing of creatives, audiences, and bidding strategies to drive better outcomes.
• Refresh creative assets and experiment with different ad formats (video, carousel, static, reels, stories, etc.) to improve engagement.

Tracking, Attribution & Analytics

• Set up, audit, and manage tracking systems using Google Tag Manager (GTM), Google Analytics 4 (GA4), and relevant platform pixels (Meta, TikTok, LinkedIn, etc.).
• Ensure accurate conversion tracking and attribution across all platforms and channels.
• Analyse user journeys, campaign performance, and audience insights to guide optimisation decisions.
• Leverage analytics tools and dashboards to uncover trends and measure full-funnel impact.

Reporting & Insights

• Deliver clear weekly performance summaries and detailed monthly reports highlighting key metrics, insights, and growth opportunities.
• Provide actionable, data-backed recommendations to improve ROAS, conversion rates, and campaign efficiency.
• Conduct periodic account and platform audits to identify optimisation and expansion opportunities.

Strategic Contribution

• Proactively identify new opportunities across ad platforms to scale acquisition, retention, and awareness campaigns.
• Recommend strategic experiments such as new channels, formats, or creative approaches  to drive performance.
• Collaborate closely with the brand, content, and design teams to align messaging and ensure creative consistency across channels.
• Stay informed on the latest platform updates, ad technologies, and industry trends to maintain a competitive edge.

Requirements

• 5+ years of proven experience managing large-scale Google Ads accounts.
• Strong knowledge of Google Analytics 4 (GA4), Google Tag Manager, and data-driven optimisation.
• Hands-on experience with audience targeting, remarketing, and Performance Max campaigns.
• An analytical mindset with the ability to interpret data into actionable insights.
• Strong communication skills for reporting and cross-team collaboration.
• Ability to work independently, manage multiple campaigns, and deliver consistent results.

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• We are seeking a proactive and efficient Customer Success Associate to join our team at Termii. In this role, you’ll be the first point of contact for our clients, providing exceptional support, answering questions, and helping clients fully utilize our platform to meet their communication needs. The ideal candidate is a  customer-oriented individual looking to further a career in the tech industry with a company committed to innovation and growth.

Responsibilities

• Champion  on all chat and support conversations across different or assigned  platforms
• Ensure platform adoption by adequately supporting  our customers with necessary insights and payment information.
• Leverage technology, tools, and automation to manage and support customers
• Proactively conduct frequent customer pulse checks, customer satisfaction  to improve our product and service offerings.
• Monitor and respond promptly to all chat inquiries, ensuring a response time of  within 5–10 minutes first response time in order to  provide timely support and enhance customer satisfaction.
• Provide customer support on Saturdays as per the assigned roster, typically once or twice a month, ensuring consistent service availability.

Role Requirements. 

• Minimum of 2 years experience in customer service or a similar role is a plus but not required
• Bachelor’s degree in Communications, Business Administration, or a related field
• Basic understanding of web applications and familiarity with online communication tools; tech-savvy and quick to learn new software
• Strong verbal and written communication skills 
• Passionate about helping customers and finding solutions to their problems
•  Flexibility to change, innovate, create and think outside the box