Fresh Jobs at KingMakers

Role Overview:

• At KingMakers, we're on a mission to enhance the sports and gaming experience for millions across Africa. As part of this journey, our IT Support team plays a crucial role in ensuring our systems are running smoothly and our users are satisfied. We believe that exceptional support is key to our success and directly impacts the experience of our customers.
• We are looking for an IT Support Level 1 professional who is passionate about technology and dedicated to providing top-notch customer service. In this entry-level position, you will be the first line of support for our employees and customers, assisting with various IT issues in a fast-paced and dynamic environment.
• Your day-to-day tasks will involve troubleshooting hardware and software problems, responding to support tickets, and providing guidance to users to ensure their technical issues are resolved efficiently. You will also be responsible for maintaining documentation of processes and solutions to improve our support operations.
• This is an exciting opportunity for someone looking to start their career in IT support, learn on-the-job, and help shape the future of our technology environment at KingMakers.

Requirements

What You Need for This Role:

• Excellent communication skills, both verbal and written, with a customer-focused attitude
• Basic understanding of computer systems, networks, and software applications
• Ability to troubleshoot common IT issues and provide clear solutions to users
• Strong problem-solving skills and the ability to work under pressure
• Willingness to learn and adapt to new technologies and tools
• Experience with ticketing systems and remote support tools is a plus
• A positive attitude and a team-oriented mindset

Projects you could work on:

• Assisting in onboarding new employees with IT setup and support
• Troubleshooting hardware and software issues reported by users
• Improving support processes by documenting common issues and solutions
• Collaborating with other IT staff to escalate more complex problems

How you do it - Expectations for fulfilling your role:

At KingMakers, we expect our team members to:

• Be Customer-Focused: Prioritize the needs of our customers in every interaction
• Exhibit Passion & Dedication: Show enthusiasm for providing excellent support and a commitment to your growth
• Maintain Openness and Honesty: Foster a culture of transparency and constructive feedback
• Embrace Innovation & Big Thinking: Look for opportunities to improve processes and introduce new ideas
• Take Ownership & Accountability: Own your work and take responsibility for outcomes
• Act with Speed & Focus: Be efficient and proactive in your support efforts
• Keep Low Ego: Collaborate effectively with others and learn from every experience
• Have Fun: Contribute to a positive work environment while delivering great service

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About the Role

• As a Business Operations Specialist at KingMakers, you will play a critical role in streamlining our operations and improving overall efficiency. You will work closely with various departments to identify operational challenges and implement solutions that support our growth objectives. Your analytical skills and attention to detail will help to drive performance and ensure that our business processes are optimized.

What You'll Do:

Project Management for leadership Initiatives 

• Lead and manage special projects, coordinating cross-functional teams and ensuring smooth execution of all moving parts. 
• Oversee timelines, deliverables, and resources to meet project objectives. 

Tracking and Monitoring Initiatives 

• Track key business initiatives on a monthly or yearly basis, monitoring progress, identifying bottlenecks, and ensuring timely completion. 
• Conduct in-depth data investigations for flagged areas and propose corrective actions. 

Data Research and Analysis 

• Perform quantitative and qualitative external research and surveys to gather relevant business insights. 
• Analyze data to support decision-making processes, utilizing tools such as Power BI for reporting and dashboard creation. 

Process Improvement and Engineering 

• Identify and implement process improvements across various business functions to enhance operational efficiency. 
• Work closely with teams to streamline workflows and improve resource utilization. 

Support for Data-Related Projects 

• Support the agency team with data extraction and analysis for data-driven projects. 
• Collaborate on business intelligence initiatives, ensuring data is accurate, consistent, and actionable. 
• KPI Reporting and Dashboard Development 
• Develop, maintain, and enhance KPI reporting dashboards using Power BI to provide real-time visibility into business performance. 
• Provide actionable insights through regular reporting to senior leadership. 

Ad-hoc Analyses for Senior Leadership 

• Conduct valuable ad-hoc analyses to assist senior leadership in making strategic decisions. 
• Deliver insights on topics such as financial performance, operational efficiencies, and market trends. 
• Meeting Coordination and Management 
• Coordinate weekly management meetings, ensuring agendas are prepared, minutes are taken, and follow-ups are tracked. 

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 4 years experience in operations management or a similar role.
• Strong analytical skills with proficiency in data analysis tools.
• Exceptional organizational and project management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice to Have:

• Experience in the gaming or digital entertainment industry.
• Familiarity with project management software (e.g., Asana, Trello).
• This role is for someone who:
• Is detail-oriented and thrives on improving processes.
• Is a problem solver, able to analyze situations and propose solutions.
• Enjoys collaboration and fostering relationships across teams.
• Is proactive and takes initiative in driving projects forward.