Latest Jobs at Outcess

Urgently Needed!!! We are looking for a dynamic Project Manager with significant experience of working in the BPO or IT Solutions Company, to work as a member of team doing all the Project Management Practice.

Responsibilities

• Developing and overseeing projects at all stages (planning till deployment), managing relationships with stakeholders, budget, reducing risks and issues.
• Engaging directly with our clients (or Partners) to implement solutions using the company’s portfolio of Customer Engagement Solutions (CES) products.
• Project management experience in planning, managing, and tracking moderately complex IT projects, as well as translating objectives into project plans.
• Maintain project objectives and budget
• Establish effective project communication plans and ensure their execution.
• Lead meetings and set expectations for project team
• Share constant report on project progress, offer viable solutions and opportunities as they arise.
• Implement change practices and Facilitate change requests to ensure all parties are informed of the impacts on schedule and budget.
• Responsible for interfacing with in-house team and transition management ensuring all parties are on track with project requirements, deadlines, and schedules.
• Effectively manage medium and large scale critical projects with Contact Centre Plan
• Submit project deliverables and ensure they adhere to SLA/ quality standards.
• Identify and develop new opportunities with clients.
• Obtain customer acceptance of project deliverables.
• Conduct post project evaluation and identify successful and unsuccessful project elements.

Skills Set

• Relationship management skill will be required, as you will be interacting with several levels of management, product owners, and other stakeholders to establish credibility, solve problems, build consensus, and achieve objectives.
• Excellent communication skills with the ability to communicate effectively, both verbally and in writing, with partners, client and internal stakeholders across all levels.
• Strong interpersonal skills to build long-term relationships with clients
• Hands-on experience with CRM software
• Proper Reporting skills

Qualifications

• Minimum of 3 years’ experience of with at least 1 year of being in a project management role
• MSc/BSc in Computer or other relevant Engineering discipline
• Project Management Professional (PMP) certification is a plus.

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Location: Lagos Mainland Ikeja

Job Description

• Build customer interest in the service and product offered by the company.
• Educate customer on new and existing products on the network.
• Effective and professional Brand cross selling of company products & services.
• Deliver world class customer service by cross selling with vibrancy and personal confidence.
• Provide accurate product information and serve as a knowledgeable resource for customer.
• Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
• Follow through on commitments made to customers in the course of selling.

Qualification

• Interested candidates should possess a B.A/B.Sc/HND/OND/NCE/B.TECH, qualification.
• Candidate Must have completed (NYSC)/Exemption Letter Served
• Candidate must reside around or within Opebi Ikeja
• Applicant must have good communication skill
• Pay attention to details
• Applicant Must have a good understanding of the job role
• Computer Savvy
• Applicant must not be more than 34years of Age (20-34years)

SALARY RANGE: N40,000-N45,000