Jobs at Amy Consulting

Key Responsibilities

Requirements Gathering & Analysis

• Engage with stakeholders to understand business objectives and challenges.
• Elicit, analyze, and document business and technical requirements.
• Translate business needs into functional specifications.

Process Mapping & Improvement

• Analyze existing processes and identify opportunities for optimization and automation.
• Create process flows, user stories, use cases, and business rules documentation.
• Recommend process improvements that enhance efficiency and effectiveness.

Solution Design & Documentation

• Collaborate with technical teams to design and recommend appropriate IT and business solutions.
• Document requirements, system specifications, workflows, and user manuals.
• Ensure proposed solutions align with overall business and IT strategies.

Testing & Validation

• Develop and execute test plans; support user acceptance testing (UAT).
• Validate that delivered solutions meet business requirements and quality standards.
• Coordinate with development teams to resolve issues identified during testing.

Project Management

• Lead and manage end-to-end delivery of IT and business projects, ensuring adherence to scope, budget, and timelines.
• Define project scope, objectives, and deliverables in collaboration with key stakeholders.
• Develop and maintain detailed project plans, schedules, and status reports.
• Manage risks, issues, and change requests throughout the project lifecycle.
• Facilitate communication across teams and stakeholders to ensure alignment and timely decision-making.
• Conduct post-implementation reviews and document lessons learned.

Stakeholder & Team Coordination

• Serve as the primary liaison between business units, IT teams, and external vendors.
• Facilitate workshops, meetings, and project updates with key stakeholders.
• Support organizational change management and ensure user adoption of new systems or processes.

Key Requirements

• 4–6 years of combined experience as a Business Analyst and/or Project Manager, preferably in IT or software-related projects.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Strong understanding of business analysis methodologies (BABOK, Agile, Scrum) and project management frameworks (PMI, PRINCE2, Agile).
• Proven experience in end-to-end project delivery — from initiation to closure.
• Proficiency with requirements and project management tools (e.g., Jira, Confluence, MS Project, Trello, Visio, Lucidchart).
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to manage multiple priorities and deliver results under pressure.
• Knowledge of SQL or data analysis tools is a plus.
• Relevant certifications (e.g., CBAP, PMP, PRINCE2, Agile/Scrum Master) are a strong advantage.

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Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Reach out to clients occupying property
• Provide accurate information about property listings and services
• Assist clients with inquiries, bookings, and transactions
• Maintain a professional and friendly relationship with customers
• Resolve customer complaints efficiently and professionally
• Work closely with the sales and marketing team to enhance client satisfaction

Key Requirements

• Bachelor’s degree or equivalent experience in customer service or a related field
• Previous experience in customer service, preferably in real estate
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to manage multiple client interactions