Information Technology Lead Role at Phillips Consulting

Description

Our client in the faith-based organisation industry is seeking to recruit a highly talented and proficient IT Lead who will support the Head of IT in defining core information technology requirements for the effective operations of the church, provide support, and manage the operations of the IT department. This role would work closely with the Head of IT & decision-makers across the church to identify, recommend, develop, implement, and support technology solutions, define and implement IT policies and procedures, and ensure sound practices.

Principal Accountabilities and Responsibilities

This job is expected to perform operational tasks and responsibilities, and the results will be achieved.

Responsibilities

• Support in defining and implementing robust IT strategies and initiatives that align with the church's overall goals and objectives.
• Support developing and implementing robust IT policies and procedures; monitor and ensure adherence to established policies and procedures.
• Support the IT department in operational, strategic planning, and budgeting, including fostering innovation, planning projects, organisation, and resource allocation.
• Diagnoses and ascertains technology requirements; makes recommendations for improving and growing the IT infrastructure & systems to enhance value and improve performance.
• Ensures the church website is user-friendly and constantly updated.
• Works with the Head of IT & stakeholders to define the church system requirements for technology implementation.
• Provides periodic and ad-hoc reports to support the Head of IT & management in decision-making.
• Manages the deployment, monitoring, maintenance, development, upgrade, and support of the church’s IT systems.
• Manages IT vendors & service providers to ensure delivery in line with agreements and specifications.
• Evaluate the performance and utilisation of information technology systems and tools and make appropriate recommendations to management.
• Identifies, assesses, and manages information technology risks; ensures the security of data, information, and systems.
• Supports in developing and implementing data quality and protection standards and adoption requirements.
• Supports and supervises the development & training of the church employees.
• Performs other duties as required by the Head of the IT Department.
• Provides direction and managerial support for the IT team.
• Performs other duties as required by the Head of the IT Department.
• Adheres to Health, Safety, and environmental policies and procedures.

KPI's

• % data/security breaches
• % project delivered on budget
• % user satisfaction
• % server downtime
• % antivirus/antimalware deployment
• % Team bonding and appreciation efforts
• No team development initiatives
• % server/on-cloud utilisation
• % backup frequency
• % cyber security rating

Qualifications & Experience

• Devoted follower of Jesus Christ
• Minimum of a bachelor’s degree or equivalent in ICT, Computer Engineering, or a related field
• Relevant professional certification.
• Minimum of 5 years working experience.
• Experience working in a faith-based organisation is a plus.