Job Opportunities at New Incentives

Job Summary

• The Human Resources Officer will be assisting the HR Manager in the recruitment, employee relations management, staff benefits administration, staff compensation, staff performance management, and training.
• The ideal candidate should be someone with at least 3 years of experience in Human Resources, very diligent, detailed, and process-oriented with some understanding of legal and logistics processes.
• The candidate should be residing in North-West Nigeria. Excellent communication skills, a learning mindset, and the ability to adapt quickly to managing HR systems are essential to succeed in this role.

Organizational and Project Summary

• All Babies Are Equal Initiative (the Nigerian arm of the US organization, New Incentives) was incorporated as a Nigerian non-governmental organization (NGO) and its work is focused on demand creation for routine immunization in Nigeria through conditional cash transfer.
• The organization’s goal is to save lives cost-effectively by increasing immunization coverage in the North West Nigerian States of operation: Katsina, Zamfara and the Jigawa States.
• The conditional cash transfer for routine vaccination intervention includes supply side review, awareness creation on immunization and its importance, and cash transfer of N500 for the first four mandatory immunization visits and N2,000 for the last immunization visit to the caregiver of eligible infants.
• Additionally, we engage in community mobilization and collaborate with governmental and other non-governmental organizations.
• We have over 170 staff with over 80% residing in North-West Nigeria

Job Responsibilities and Tasks
Recruitment (30%):

• Assist in FOs selection and in-person interviews at the LGAs level.
• Take lead to manage in-person interviews of shortlisted FOs candidates through local New Incentives team members.
• Escalate any gaps, challenges or non-compliances to the HR Manager for immediate follow up.
• Liaise with the SR unit and community leaders to ensure locals are recruited.
• Promote job ads on social media and do outreaches on platforms like LinkedIn and your network to identify candidates.
• Assist the HR Manager to send invitations, follow up with candidates, phone calls, scheduling interviews, references and background checks.
• Send feedback for the concluded recruitment exercise.
• Prepare the recruitment Gsheet during and after the process.

Onboarding, Benefits and Compensation Management (40%):

• Follow up with the new employees to ensure pension and NHF registration are done and numbers are generated.
• Follow up with the new office account opening during onboarding.
• Liaise with PFAs, NHF, NSITF and Tax offices for following up with remittances.
• Administration (30%)
• Ensure employee information is up to date.
• Review employee leaves applications on Zoho and ensures the right documents are uploaded.
• Any other duty that may be assigned by the HR Manager or console.

Education and Work Experience Requirement

• BSc or BA in Business Administration, Social Sciences or its recognized equivalent
• 2 - 5 years in a Human Resources general function.
• 1 - 2 years prior experience working for a non-profit, charitable organization, NGO or (I)NGO is a plus

Skills and Competencies Requirement:

• Preferably a candidate already based in Sokoto or Zamfara States or willing to relocate to either of the States
• Detail-oriented and diligent professional
• Process-oriented with some understanding of legal and logistics processes
• Good networks and contacts in North West Nigeria and the ability to leverage for recruitment
• Good organizational skills, effective time management, ability to meet deadlines, multi-task, and prioritize tasks
• Sound cultural awareness and ability to work in a multicultural and multiethnic environment
• Proven managerial and/or leadership skills
• Ability to deliver high-quality work in short periods of time and to work under pressure
• Critical thinker and possess problem-solving attitude
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. The candidate should be willing to use Google Docs, Google Sheets and Google Slides.
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure

Language Requirement:

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of the Hausa Language (conversation and reading) is an advantage.

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Key Responsibilities

• Engagement with relevant stakeholders at clinic and LGA level to obtain security updates
• Security Incident reporting, particularly those that impact on areas of operations
• Engagement with staff to assess their understanding of security procedures and protocols and advise, as appropriate
• Conducting Security Risk Assessment and review of same (as context changes)
• Monitoring of compliance with laid down security procedures
• Review of reported security incidents and issuing advisories
• Daily and weekly communication of security incidents and assessments respectively to relevant staff.

Job Responsibilities and Tasks
Monitoring and Analysis (40%):

• Collect and report information regarding security in the State as well as on safety issues ;
• Respond to security relevant incidents with information gathering and inform the Security Manager ;
• Prevent loss and damage by reporting irregularities and informing violators of existing policy and procedures ;
• Submit regular contextual updates (daily/weekly situational reports) to Managers in the operations, stakeholder and audit units ;
• Gather security incidents using personal and the organization’s stakeholders contacts concerning areas of operations and document them in a security incident database ;

Safety Procedures (20%):

• Regularly monitor Standard Operating Procedures (SOPs) and ensure their compliance with ABAE security rules ;
• Carry out regular field visits to verify the knowledge, application and validity of SOPs ;
• Remain available to staff in the event of a request for support related to the context or security and being proactive if a need is identified

Coordination and Networking (30%):

• Maintain a wide professional and personal network of influential actors and clearly communicate ABAE’s status and mission in the area ;
• Participate in meetings concerning security ;
• Liaise with other humanitarian actors in the field in order to obtain information on the safety and security situation ;
• Build acceptance to facilitate continuity of current ABAE programs and any future humanitarian or development programming by liaising with local communities, local authorities and other humanitarian actors and stakeholders within the state.

Policies and Procedures (10%):

• Work with the Security Manager to develop, consolidate, implement, and regularly review operating procedures and security plans ;
• Monitor the security situation in the field, reports to the Security Manager promptly and effectively report risks and propose mitigation actions ;
• In coordination with the Security Manager, suggest revisions and updates of the organization’s security tools.

Education and Work Experience Requirements

• BSc or its equivalent in Social Sciences discipline ;
• Minimum of 1 year experience working in similar capacity for an NGO ;
• Strong oral and written communications skills in English ;

Skills and Competencies Requirement:

• Preferably a former security forces (military or paramilitary) but not required
• Candidate must be willing to reside in Jigawa, Gombe or Bauchi upon resumption (if successful)
• Good organizational skills, effective time management, ability to meet deadlines, multi-task, and prioritize tasks
• Sound cultural awareness and ability to work in a multicultural and multiethnic environment
• Ability to deliver high quality work in short periods of time and to work under pressure
• Adaptability to changing nature of humanitarian work and operational difficulties
• Willingness to frequent field missions for assessments even on short notices
• Careful attention to details
• Critical thinker and possess problem solving attitude
• Skilled in conducting security assessments and context analysis
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in MS Word, MS Excel, internet browsers, smartphones and ICT in general. Ability to use Google Doc, Google Sheet and AppSheet would be a bonus.
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure

Language Requirement:

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of Hausa Language (conversation and reading) is required.

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Job Summary

• The Stakeholder Officer is responsible for supporting the initiation and coordination of strategic relationships and partnerships with communities/settlements, health professionals, local government, community service organisations and other relevant stakeholders to improve the program.
• The role will also entail advocating and promoting the awareness of the organization.

Position Responsibilities
Advocacy to improve coverage (30%)

• Develop opportunities to engage religious and community leaders in order to create goodwill for the study and intervention of ABAE
• Create of avenues to engage Fathers and Mothers in settlements
• Engage in strengthening relationships with key government, religious, NGO and INGO partners of ABAE
• Take prompt action to resolve supply-side issues as well and provide advance warning about any other potential issues.
• Assist in the organizing of events to raise awareness about the ABAE intervention

SERICC (20%):

• Increase awareness of SERICC and promote NI / ABAE Initiative in SERICC
• Promote the goals and objectives of ABAE during meetings
• Engage partners and build networks.

CCT (20%):

• Improve of positive perception of CCT in order to improve access
• Create awareness and coverage of the CCT

Networks (20%):

• Maintain good relationships with staff at the Ministry and Primary Health Care Dev Agency in the State
• Build relationships to facilitate engagements with stakeholders even up to the Governor’s office

Security Awareness (5%):

• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents on the context of operations including SOPs and Country Security Plan

Other duties/Special Projects (5%):

• Other requests that may be assigned by Management.

Key Requirements
Education and Work Experience:

• HND, BSc or equivalent
• Professional qualifications in the NGO sector will be advantageous.
• Minimum of 1 - 3 years relevant experience (preferably in an NGO).

Skills and Competencies:

• Nigerian national already based in the states targeted for this position.
• Minimum of Bachelor degree, preferably in the field of health or other natural sciences
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure

Language Requirement:

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of Hausa Language (conversation and reading) is an advantage.

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Job Overview

• New Incentives implements the All Babies program, which incentivizes caregivers of infants to complete Nigeria’s schedule of routine, potentially life-saving childhood immunizations by providing a small cash transfer after each vaccine is administered. New Incentives currently operates in North West Nigeria, where childhood immunization rates are extremely low. A randomized controlled trial (RCT) found strong evidence that the All Babies program significantly increases vaccination rates.
• We are seeking growth-oriented individuals who can support our monitoring and evaluation (M&E) function through our next phase of growth. Currently, our organization is looking to improve its high-quality M&E as we recently completed an RCT and are aiming to develop strong ongoing impact monitoring.

Our M&E goals include:

• Reviewing program monitoring data and its sources to make operations recommendations,
• Making evidence-based program design decisions,
• Sharing research results and engaging with audiences about the impact of these results while effectively, addressing any potential concerns,
• Strengthening our M&E-related stakeholder relationships and
• Assisting in setting our M&E agenda.

Job Description
Summary of Responsibilities:

• Under the direct supervision of the Operations Coordinator, the M&E Manager will be responsible for analysing statistical data from health facilities in the north western region where the All Babies program operates, and generating weekly, monthly, quarterly and as needed statistical reports for program follow up and monitoring purposes.
• The M&E Manager is expected to take part directly in the M&E activities to ensure the delivery of high quality services.
• The M&E Manager is expected to update New Incentives’ comprehensive data tool or reports regularly and/or as needed and suggest changes where needed.
• The M&E Manager will be expected to supervise and guide a team of enumerators as they conduct surveys.

Key Responsibilities
Monitoring of the ongoing impact:

• Collaborate with research partners to ensure the development of ongoing impact monitoring.
• Review data to identify gaps in data collection and influence program priorities.
• Review records for completeness, accuracy, and compliance with regulations and safeguard the data for quality control improvement efforts.
• Conduct regular visits to health facilities to identify gaps in timeliness and quality of data reporting and work with relevant staff to address the gaps.

Monitoring of program data:

• Maintain and improve New Incentives’ monitoring and evaluation framework through monitoring of internal data to highlight areas requiring strengthening and/or recommendations.
• Review sources of internal data (e.g. forms filled out by members of our Field Operations team), establish and execute internal data verification procedures, run quality checks, develop data verification training, streamline survey questions, and identify opportunities to improve ongoing surveys to achieve streamlined program operations.
• Analyze infant enrollments in the program (i.e. expected vs actual enrollments, catch-up, out-of-catchment) and assess against LGA-level population estimates.
• Conduct data validity and accuracy audits to ensure data quality.
• Carry out quarterly data audits to ensure the accuracy and consistency of data in the health facility registers in correlation with New Incentives’-reported data.

Supporting and contributing to data-driven decision-making:

• Improve New Incentives’ ability to make well-informed, data-driven decisions about program direction and expansion.
• Identify avenues to leverage the program delivery platform to increase impact and cost-effectiveness over time.
• Provide refresher training to New Incentives’ staff and health staff related to data management.
• Attend Health Management Information System (HIMS), SERICC, Health Partners, SPHCDA meetings and provide feedback to staff on ways to improve data quality.
• With the support of the Operations Coordinator, organize quarterly data review meetings to monitor program performance.
• Carry out any other activities deemed appropriate by the supervisor.

Supervision of Enumerators:

• Supervise a team of enumerators that will conduct surveys in rural areas.
• Confirm all data reported and ensure they are complying with the organization rules and code of conduct.

Reporting and Coordination:

• Represent New Incentives’ in Health management information system (HIMS), SERICC, Health Partners, SPHCDA, and other related meetings.
• Prepare and submit monthly reports and updates as required for stakeholders.

Qualifications

• Bachelor's Degree in Computer Science or equivalent with at least 5 years of relevant experience in a similar role
• Background in health
• Skills in DHIS, HMIS, and data management
• At least 2 years experience in health data collection/management and all statistical forms
• Data analysis and report writing skills
• Health information system knowledge and skills
• Experience in conducting qualitative and quantitative surveys
• Computer literacy with working knowledge of Microsoft Office (Excel), MIS, HIS, SPSS
• Ability to rapidly analyze and integrate diverse information from varied sources

What you can expect from this role:

• An opportunity to work with an innovative team that was recently recognized as one of the most cost-effective charities in the world.
• A job that will directly lead to many lives saved.
• A challenging role where your abilities will lead to material change.
• Working under the direct supervision of the Operations Coordinator.
• An opportunity to work with a highly accountable and passionate team.
• A healthy work-life balance.
• The flexibility of working remotely with opportunities to interact with communities.
• A position with significant growth opportunities.

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Job Summary

• Responsible for overseeing and implementing program operations under the respective assigned State.
• The State Field Manager will support project implementation in public health clinics, including facilitating technical assistance, outreach, network building, assigned budget administration, and the execution of relevant events.
• He/she will be responsible for the overall output of operations in their state.

SFM Key Duties and Responsibilities
State Coordination (40%):

• myDay submissions all completed (activities, expenses, time, task reporting)
• Manage and develop State Budget Requests based on KPI’s and in-depth understanding of outstanding issues, and recommendations from the Field Managers and Field Officers.
• Manage Activities and KPIs (Coverage, Imm Rate, Discrepancies) within budget
• Ensuring programs run efficiently and effectively by Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
• Promptly resolving issues identified by the Audits & Investigation unit and console reviewers, identifying and mitigating instances of these issues at other operating clinics/LGAs
• Work with the Operation Coordinator in collaboration with the Deputy Expansion Coordinator to develop and successfully implement the program goals.
• Manage project timelines and effective completion of project deliverables based on the Work Plan, while ensuring timely reporting
• Assist with budget preparation and monitoring for all project-related activities and ensure appropriate tracking of expenses based on the Work Plan.

Stakeholder Management (10%):

• Maintain relationships with stakeholders at the State level for prompt resolution of programmatic concerns, in-person access when needed and additional representation.
• Provide effective supply-side follow up,
• Participate in Health Partners Meeting, Campaign Flag offs.
• Participate in LIOs meetings,
• Conduct monthly LGA visits to ensure LGA stakeholders are kept abreast with happenings and we are solving issues from the government side.
• Provide weekly CCT breaches update to the stakeholders

Meetings and Trainings(20%):

• Lead implementation of community, state, and partner events, activities, meetings, briefings, and seminars.
• Propose quarterly and ongoing trainings to improve managers and FOs ability to detect and mitigate fraud
• Assist with training and role playing for awareness and sensitization meetings.
• Coordinate and participate in check-ins Meetings.
• Represent the organization and project at meetings, conferences and other events when assigned.

Administration & Reporting (15%):

• Ensure all Field Managers, Assistant Field Managers and Field Officers meet responsibilities for conducting in-person supervision visits, reviewing submissions and providing coaching.
• Identify core issues affecting clinics and settlements.
• Assess status of Unit objectives and KPIs
• Complete review of Field Managers’ Daily Check-in to have a holistic view of clinic operations
• Complete daily, weekly and monthly forms within timelines
• Implement performance management system to identify best and worst performers and assist in PIP and firing of non-performers).
• Review of discrepancies and mitigative actions to reduce (myTransfer, HR Report)
• Develop procurement work plan, manage costs, and confirm distribution for ongoing operations
• Ensure staff comply with the NI rules and regulations and complete assigned training within the state.
• Address any non compliance and misconduct within the state of operation and escalate to the HR unit or audit unit where necessary.
• Collaborate with FMs to escalate to the HR or Audit units on employee’s performances or PIP.
• Support employees under your state where necessary to mitigate or avoid discrepancies in day to day activities.

Project & Task Management (5%):

• Lead projects as implemented by NI leadership.
• Assign tasks as per task management tool.
• Advance project goals using a variety of proven research, advocacy and program implementation techniques.

Security Awareness (5%):

• Make decisions on ad hoc security mitigation.
• Keep Chief Operating Officer and Operations Coordinator informed of significant events and development.
• Liaise with the Security Unit in case of critical incidents and potential deterioration of the security situation and disseminating relevant information.
• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations .
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents in the context of operations including SOPs and Country Security Plan.

Other duties (5%):

• As assigned by leadership (Not more than 5% of role)
• Provide recommendations to Human Resources Managers based on feedback from Field Managers.
• Perform other duties that may be assigned by the OC or Senior Managers.

Key Requirements
Education and Work Experience:

• B.Sc or equivalent, Master's will be an added advantage
• 3 - 5 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies:

• Strong communication and interpersonal skills (especially in Hausa).
• Good Budget management skill
• Strong customer service and people management skills.
• Strong problem solving skills.
• High ethical standards and integrity.
• Ability to manage multiple priorities or multitask and reports.
• Ability to manage large team
• Ability to handle pressure
• Highly proactive with a very strong sense of accountability.