Human Resource Development Partner at Total Data Limited

JOB OBJECTIVE(S)

Strengthen partnership with the clients and employess, with the primary responsibility for driving and delivering strategic/operational HR solutions & support towards the  achievement of TDL’s business objectives.

DUTIES & RESPONSIBILITIES

• Serve as the primary interface between TDL and the assigned Clients. 
• Identify client’s recruitment needs, strategic competences and forecast the critical skills requirements.
• Implement recruitment plans to hire/fill vacant positions in area of coverage.
• Identify training needs using combination of indicators to enable Learning & Development plan and organize for such trainings.
• Attend people meetings with the various departments for the review of the training plan/curriculum
• Provide support and professional advice to line managers in the implementation of people processes (appraisals, coaching, training, disciplinary etc)
• Monitor the grievance/disciplinary issues/process within areas of coverage and provide necessary support
• Embark on periodic visits to Clients offices/branches for on-the-spot assessment of business situations and HR issues
• Ensure new hires meet specific target performance level and proper documentation prior to confirmation
• Generate monthly/quarterly/annual performance, activity and HR analysis reports
• Maintain the security of all information entrusted to you and all members of staff
• Comply with the principles and policies in the handbook, policy manuals and SOPs
• Other official tasks assigned by the HR Manager
• Ensure prompt payment from clients to reduce cost of funds.
• Act as a champion for employee engagement initiatives, working closely with managers and teams to foster a positive work environment and enhance employee morale.

KEY PERFORMANCE INDICATORS

Revenue Growth

• Cost Reduction
• Audit Defect Rate Compliance
• Ensure prompt reimbursement from assigned client
• Employee Satisfaction & Turn-over rate

Training

• Turn-around time, Issue Resolution & Quality Rate
• Implementation of Efficient & Effective Policies, Procedures & Processes
• Strategic initiatives
• Completeness in Employee Documentation
• Confirmations on Due Date/ Staff Documentation
• Customer satisfaction levels

JOB REQUIREMENTS

Education  

• Minimum Education:   First Degree is mandatory. 
• Higher degrees/Professional certifications 

Experience  

• Minimum experience – 5 years’ experience (with at least 3 years in HR generalist function)

KEY COMPETENCY REQUIREMENTS

Knowledge

• Industry knowledge
• HR policies and procedures
• Labor laws
• Industrial relations
• Business performance 
• HR data base systems
• HR analysis/analytics 

Skill/Competencies

• Collaborative and supportive style of working
• Resourcefulness & Resilience
• Empathy
• Accuracy and attention to detail
• Excellent time management and organisation skills
• Interpersonal skills
• IT Literacy
• Excellent Communications skills (written and oral) with strong business and customer focus
• Reasoning and Analytical Skills
• People management
• Supervisory skills