Jobs at Care Best Initiative (CBI)

Job Purpose

• The HR Coordinator shall manage a team of HR officers based in CBI locations in Nigeria (Maiduguri, Yobe, Bauchi, Sokoto, Adamawa, Kebbi and Zamfara). They will coordinate the implementation of HR processes and at a local level, ensuring also that staff HR administration processes meet Nigerian law requirements and CBI policies and procedures.

Overall Duties

• Technical management and coordination of the team of HR officers based in different field offices.
• Coach and develop the team of HR officers, ensure building capacity among all the team.
• Manage the implementation of actions throughout the performance management cycle (e.g goal setting, mid-year review, annual review)
• Ensure the consistent implementation of People processes and procedures across the Country Program: Onboarding process, exit process etc.
• Oversee all staff administration processes (including but not limited to hiring, termination, vacations, leaves of absence) and reporting in accordance with Nigerian Labor law and CBI requirements.
• Ensure efficiency of staff administration operations and processes, and compliance in accordance with CBI requirements.
• Ensure timely and accurate monthly payroll for the country program.
• Manage all insurance related and benefit plans for staff, communicate updates, and conduct information campaigns.
• Manage employee relations issues and conflicts with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect.
• Lead exit interview process, analyze feedback from various offices, update Program Manager on the results and prepare regular reports that shall be shared with the senior management team. Define action plans based on the results of the exit interviews.
• Support in the communication of HR changes and initiatives.
• Maintain a healthy and empowering office environment that encourages open, honest and productive communication among CBI staff.
• Support in defining and implementing efforts to promote staff wellbeing initiatives across the Country Program.

Job Holder Entry Requirements
Knowledge (Education & Related Experience):
Education:

• Bachelor’s Degree in Human Resource, Business Administration, Procurement, Logistics, Management, or a related field; Master’s degree is a plus
• Minimum 5 years as an HR generalist and/or Compensation and Benefits manager, in charge of HR Administration.

Required Experience:

• Minimum 4 years as an HR generalist and/or Compensation and Benefits manager, in charge of HR Administration.
• Experience working in an NGO or civil society and possession of a professional certification is an added advantage.

Skills (Special Training or Competencies):

• Proven interest and commitment to humanitarian and development principles and a demonstrable understanding of conflict/post-conflict development contexts
• Excellent in English (oral and written)
• Ability to plan, organize work, communicate and reports effectively (both in writing and verbally)
• Proven ability to prioritize tasks and meet deadlines; team player and effective communicator,
• Strong IT skills (Email, Microsoft Office applications, Google Drive, Google Docs, Sheets, Presentation).
• Demonstrated passion for human rights issues
• Good reporting capacity and experience
• Ability to function effectively under stressful conditions such as heavy workloads, and deadlines.
• Ability to observe and understand cultural and social contexts and reflect the understandings in programming
• Excellent analytical and report writing skills
• Strong community engagement and facilitation skill
• Ability to infuse positive energy to the team
• Attention to detail, keen at following procedures and meeting deadlines
• Ability to organize tasks simultaneously and prioritize work
• Strong verbal and written communication skills
• Strong interpersonal skills working with cross cultural and multi diverse teams
• Ability to build strong working relationships for partnerships
• Standards of Professional Conduct especially on integrity, service, and accountability
• Knowledge of databases and skills needed to access & analyze information; basic analytical and statistical skills
• Ability to maintain confidentiality
• Good knowledge of human resource practice, policies and procedures
• Familiarity with Local and Nigerian Labor Law and Strong customer service focus

Key Behaviors:

• Interpersonal and intercultural sensitivity.
• Social and receptive (active listener).
• High degree of integrity.
• Ability to work independently and as a part of the team, as the situation dictates.
• Pro-active and ready to take initiative.
• Ability to assimilate and handle a wide range of information efficiently and effectively.
• High level of stress tolerance and ability to work under pressure with minimum supervision. Willingness to undertake extensive field trip within PCO working area.

Key Relationships (excluding own line manager and staff):
Internal:

• Program Coordinator/State Coordinator
• Finance and Support Services team
• Various staff based in all CBI core

External:

• Partners
• Service Providers/Stakeholders (Other NGOs) departments, as and when necessary (e.g. Government agencies funding, PDA, MEAL, finance, PPA)
• Community leaders/CBOs
• Consultants

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Job Purpose

• Support the Health Coordinator to manage CBI health program and teams at the LGA level. S/He will be responsible for representing CBI in all meetings in the LGA and as directed by the Health Coordinator.
• S/he will conduct advocacy, lead implementation of health activities, coordinate the timely delivery of CBI health program objectives, and work closely with the human resource team in the set-up and management of the health team in the LGAs.

Job Description / Principal Accountabilities
Patient Care:

• Conduct thorough medical assessments and examinations of patients in PHCs and during medical outreaches.
• Develop individualized treatment plans based on patient needs and medical history.
• Monitor patient progress and response to treatments.
• Address complications and side effects related to reproductive health and its medications.

Treatment Management:

• Prescribe appropriate medications and other therapies as required.
• Educate patients about treatment adherence, potential side effects, and lifestyle modifications.
• Ensure timely follow-up appointments and necessary laboratory investigations.
• Collaborate with other healthcare professionals to coordinate comprehensive care.

Team Management and Capacity Building:

• Lead and manage a multidisciplinary team, providing guidance, mentorship, and support to ensure effective performance of the team, including nurses, midwives and CHEWs.
• Identify capacity gaps and facilitate training topics for team members to enhance their skills and knowledge.
• Conduct educational sessions for clients and partners regarding SRH, prevention, care and treatment where needed.
• Stay updated with the latest research, guidelines, and advancements in SRH treatment.

Documentation and Reporting:

• Maintain accurate and detailed medical records for all clients.
• Prepare reports on patient outcomes, treatment efficacy, and any challenges faced in care provision.
• Ensure compliance with reporting requirements.
• Prepare program routine reports.

Quality Improvement:

• Participate in quality improvement initiatives to enhance SRH care services.
• Identify areas for improvement in patient care, treatment protocols, and service delivery.

Job Holder Entry Requirements
Knowledge (Education & Related Experience):

• Medical Degree from an accredited institution, with current license to practice.
• At least 3 years post NYSC experience; including experience working in a primary health care setting
• Experience in managing SRH clients and familiarity with relevant commodities.
• Master’s degree and other relevant clinical certification is an added advantage.

Skills (Special Training or Competence):

• Ability to work collaboratively in a multidisciplinary team.
• Knowledge of public health principles and practices related to SRH in primary health care settings.
• Commitment to maintaining patient confidentiality and providing compassionate care.
• Good relationship management/ advocacy skills
• Ability to provide Health Education and Counselling to clients
• Implementing and overseeing quality improvement initiatives to enhance patient care, adherence to treatment, and overall outcomes.
• Must possess good report writing, data analysis, interpretation, and presentation skills.
• Advanced written and verbal communication skills
• Detail-oriented and excellent report writing skills
• Leadership/mentoring skills, supervisory and good interpersonal skills
• Conflict management skills
• Problem solving
• High level of integrity
• Good listener and easy to talk to
• Empathy.

Key Behaviors:

• Interpersonal and intercultural sensitivity.
• Social and receptive (active listener).
• High degree of integrity.
• Ability to work independently and as a part of the team, as the situation dictates.
• Proactive and ready to take initiative.
• Ability to assimilate and handle a wide range of information efficiently and effectively.
• High level of stress tolerance and ability to work under pressure with minimum supervision.
• Willingness to undertake extensive field trips within the PCO working area.

Key Relationships (excluding own line manager and staff):
Internal:

• Program Coordinator
• Finance and Support Services team
• Various staff based in all CBI core departments, as and when necessary (e.g. funding, PDA, MEAL, finance, PPA).

External:

• Partners
• Consultants
• Service Providers / Stakeholders (Other NGOs)
• Government agencies
• Community leaders/CBOs.

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Job Purpose

• The Information Management Officer is accountable for driving CBI digital transformation strategy. S/he will ensure quality support is given to colleagues and advice on the technological solutions to best address the needs of the organization, with support from the team under their supervision. Further to collaborate with CBI’s programme team to meet CBI’s ambition to become a leader in the use of technology to deliver the best services in her areas of operation.

Job Description / Principal Accountabilities

• Coordinate data and information management activities
• Participate in the relevant data and information management team and activities
• Contribute to the design and implement data strategies and systems
• Assist the data team and others communicate the status, value, and importance of data
• Support the collection, storage, management and protection of data in the region/country or at the global level
• Support consolidation of data systems, including the interoperability of operational data and systems
• Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response
• Identify risks and opportunities based on insights derived from data
• Improve data quality in the region/county or globally through field support, capacity building, monitoring and feedback
• Support data security, data protection and responsible data-sharing
• Manage the organization database and components including tracking evidence base MOVs etc.

Job Holder Entry Requirements
Knowledge (Education & Related Experience):

• A First-level University Degree (Bachelor's) in Information Systems / Information Management, Statistics, Mathematics, Data Management, Computer Science or a related field is required.
• Formal training in sector information management is an advantage.
• Minimum two (2) years of similar work experience in Information Management preferably with NNGOs/INGOs is required.
• Experience in major emergency response relevant to the sector is highly desirable.

Skills (Special Training or Competence):
General professional competencies:

• Proven experience in computer systems and network administration
• Previous experience from working in complex and volatile contexts
• Team management
• Documented results related to the position’s responsibilities

Training skills:

• Clear written and verbal communication
• Fluency in English, both written and verbal
• Good knowledge of the local humanitarian and security context
• Context / Specific skills, Knowledge and experience:
• In-depth knowledge of the Office 365 suite
• Designing and managing IP networks
• Bandwidth optimization and high availability techniques.
• Knowledge of installation, configuration and maintenance of HF and VHF radios is an asset.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with CBI Human Resource and Performance Management manual.

The following documents will be used for performance reviews:

• The Job Description
• The work and development plan
• The Mid-term / End of trial period Performance Review Template
• The End-term Performance Review Template
• The CBI Competency Framework.

Key Behaviours:

• Interpersonal and intercultural sensitivity.
• Social and receptive (active listener).
• High degree of integrity.
• Ability to work independently and as a part of the team, as the situation dictates.
• Proactive and ready to take initiative.
• Ability to assimilate and handle a wide range of information efficiently and effectively.
• High level of stress tolerance and ability to work under pressure with minimum supervision.
• Willingness to undertake extensive field trips within the PCO working area.

Key Relationships (excluding own line manager and staff):
Internal:

• Program Coordinator
• Clinical Coordinator
• Finance and Support Services team
• Various staff based in all CBI core departments, as and when necessary (e.g. funding, PDA, MEAL, finance, PPA)

External:

• Partners
• Consultants
• Service Providers/Stakeholders (Other NGOs)
• Government agencies
• Community leaders/CBOs

go to method of application »

Job Purpose

• Support the Health Coordinator to manage CBI health program and teams at the LGA level. S/He will be responsible for providing comprehensive patient care, administering treatments, conducting assessments, and collaborating with interdisciplinary teams to ensure optimal health outcomes.

Job Description / Principal Accountabilities
Patient management:

• He/She will be responsible for conducting brief clinical assessments that determine the clinical urgency of the clients’ presenting health concerns and culminate with the allocation of a care category, which determines the time and sequence in which they receive services.
• He/She will also be responsible for managing client records; ensuring accurate data entry, filing/archiving and retrievals.
• S/He will provide comprehensive clinical assessment service to clients resulting in safe and appropriate clinical decisions that reflect their healthcare needs.
• S/He will initiate appropriate nursing interventions (e.g. first aid and emergency interventions) to improve client outcomes and secure the safety of clients and clinic staff, facilitate the triage process using clinical knowledge and appropriate interpersonal skills, demonstrating empathy and understanding.
• Provide education to patients and families when necessary.
• Sort patients into priority groups according to guidelines.
• Transport patients to appropriate treatment areas.
• Communicate status of patients to doctors and nurses.
• Initiate emergency treatment if necessary.
• Reporting and attendance to relevant meetings.

Communication:

• Produce daily and weekly report for the Clinical Supervisor
• Create and maintain good working relationships with referral facility staff.
• Liaise with patient families or designated guardians as appropriate.
• Uphold the principle of confidentiality and actively promote the right of the patient to choose their care.
• Obtain consent from the patient verbal and written where necessary.
• Provide feedback to the clinical supervisors or team leader of the field team(s) regarding the cases screened
• Communicate all patient management with clinical supervisor on a daily basis.
• Report any safety and security concerns to focal person as soon as possible.
• Collection, computerization and analysis of weekly referral data:
• Submit report to the Clinical Supervisor on a daily basis
• Submit end of week report to the Medical Supervisor on a weekly basis
• Liaise with Monitoring and Evaluation Department regarding data collection when required.

Attendance to relevant meetings:

• Actively participate in CBI internal meetings.
• Participate to all the trainings organized by CBI.
• Participate in all relevant external trainings identified.

Others:

• Give suggestions to improve the functioning of CBI clinics and the referral pathway
• Be flexible in performing his/her duties to ensure that beneficiaries are getting good quality services
• Perform other additional duties on request of the line manager
• Inform immediately the security focal point in case of any security problem
• He/she works under the supervision of the Clinical Supervisor.
• This job description can be modified according to changes in CBI’s activities or in the context. It can be amended at any time after mutual consultation, in order to fit the requirements of the programs.

Job Holder Entry Requirements
Knowledge (Education & Related Experience):

• Trained Nurse with at least 2 years experience post qualification.
• Fluent in Hausa and English
• Excellent communication and networking skills
• Good patient resuscitation skills
• Certification in Basic Life Support (BLS)
• Strong commitment to humanitarian work

Skills (Special Training or Competence):

• Ability to work collaboratively in a multidisciplinary team.
• Knowledge of public health principles and practices related to SRH in primary health care settings.
• Commitment to maintaining patient confidentiality and providing compassionate care.
• Good relationship management/ advocacy skills
• Ability to provide Health Education and Counselling to clients
• Implementing and overseeing quality improvement initiatives to enhance patient care, adherence to treatment, and overall outcomes.
• Must possess good report writing, data analysis, interpretation, and presentation skills.
• Advanced written and verbal communication skills
• Detail-oriented and excellent report writing skills
• Leadership/mentoring skills, supervisory and good interpersonal skills
• Conflict management skills
• Problem solving
• High level of integrity
• Good listener and easy to talk to
• Empathy

Key Behaviours:

• Interpersonal and intercultural sensitivity.
• Social and receptive (active listener).
• High degree of integrity.
• Ability to work independently and as a part of the team, as the situation dictates.
• Proactive and ready to take initiative.
• Ability to assimilate and handle a wide range of information efficiently and effectively.
• High level of stress tolerance and ability to work under pressure with minimum supervision.
• Willingness to undertake extensive field trips within the PCO working area.

Key Relationships (excluding own line manager and staff):
Internal:

• Program Coordinator
• Clinical Coordinator
• Finance and Support Services team
• Various staff based in all CBI core departments, as and when necessary (e.g. funding, PDA, MEAL, finance, PPA)

External:

• Partners
• Consultants
• Service Providers/Stakeholders (Other NGOs)
• Government agencies
• Community leaders/CBOs