Human Resource Coordinator at Care Best Initiative (CBI)

Job Purpose

• The HR Coordinator shall manage a team of HR officers based in CBI locations in Nigeria (Maiduguri, Yobe, Bauchi, Sokoto, Adamawa, Kebbi and Zamfara). They will coordinate the implementation of HR processes and at a local level, ensuring also that staff HR administration processes meet Nigerian law requirements and CBI policies and procedures.

Overall Duties

• Technical management and coordination of the team of HR officers based in different field offices.
• Coach and develop the team of HR officers, ensure building capacity among all the team.
• Manage the implementation of actions throughout the performance management cycle (e.g goal setting, mid-year review, annual review)
• Ensure the consistent implementation of People processes and procedures across the Country Program: Onboarding process, exit process etc.
• Oversee all staff administration processes (including but not limited to hiring, termination, vacations, leaves of absence) and reporting in accordance with Nigerian Labor law and CBI requirements.
• Ensure efficiency of staff administration operations and processes, and compliance in accordance with CBI requirements.
• Ensure timely and accurate monthly payroll for the country program.
• Manage all insurance related and benefit plans for staff, communicate updates, and conduct information campaigns.
• Manage employee relations issues and conflicts with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect.
• Lead exit interview process, analyze feedback from various offices, update Program Manager on the results and prepare regular reports that shall be shared with the senior management team. Define action plans based on the results of the exit interviews.
• Support in the communication of HR changes and initiatives.
• Maintain a healthy and empowering office environment that encourages open, honest and productive communication among CBI staff.
• Support in defining and implementing efforts to promote staff wellbeing initiatives across the Country Program.

Job Holder Entry Requirements
Knowledge (Education & Related Experience):
Education:

• Bachelor’s Degree in Human Resource, Business Administration, Procurement, Logistics, Management, or a related field; Master’s degree is a plus
• Minimum 5 years as an HR generalist and/or Compensation and Benefits manager, in charge of HR Administration.

Required Experience:

• Minimum 4 years as an HR generalist and/or Compensation and Benefits manager, in charge of HR Administration.
• Experience working in an NGO or civil society and possession of a professional certification is an added advantage.

Skills (Special Training or Competencies):

• Proven interest and commitment to humanitarian and development principles and a demonstrable understanding of conflict/post-conflict development contexts
• Excellent in English (oral and written)
• Ability to plan, organize work, communicate and reports effectively (both in writing and verbally)
• Proven ability to prioritize tasks and meet deadlines; team player and effective communicator,
• Strong IT skills (Email, Microsoft Office applications, Google Drive, Google Docs, Sheets, Presentation).
• Demonstrated passion for human rights issues
• Good reporting capacity and experience
• Ability to function effectively under stressful conditions such as heavy workloads, and deadlines.
• Ability to observe and understand cultural and social contexts and reflect the understandings in programming
• Excellent analytical and report writing skills
• Strong community engagement and facilitation skill
• Ability to infuse positive energy to the team
• Attention to detail, keen at following procedures and meeting deadlines
• Ability to organize tasks simultaneously and prioritize work
• Strong verbal and written communication skills
• Strong interpersonal skills working with cross cultural and multi diverse teams
• Ability to build strong working relationships for partnerships
• Standards of Professional Conduct especially on integrity, service, and accountability
• Knowledge of databases and skills needed to access & analyze information; basic analytical and statistical skills
• Ability to maintain confidentiality
• Good knowledge of human resource practice, policies and procedures
• Familiarity with Local and Nigerian Labor Law and Strong customer service focus

Key Behaviors:

• Interpersonal and intercultural sensitivity.
• Social and receptive (active listener).
• High degree of integrity.
• Ability to work independently and as a part of the team, as the situation dictates.
• Pro-active and ready to take initiative.
• Ability to assimilate and handle a wide range of information efficiently and effectively.
• High level of stress tolerance and ability to work under pressure with minimum supervision. Willingness to undertake extensive field trip within PCO working area.

Key Relationships (excluding own line manager and staff):
Internal:

• Program Coordinator/State Coordinator
• Finance and Support Services team
• Various staff based in all CBI core

External:

• Partners
• Service Providers/Stakeholders (Other NGOs) departments, as and when necessary (e.g. Government agencies funding, PDA, MEAL, finance, PPA)
• Community leaders/CBOs
• Consultants