Job Openings at Daystar Power Group

Description

• Daystar Power Group is looking to engage a competent HR Associate to provide general HR support to the group’s businesses.
• We are seeking a hardworking, motivated, and well-organized individual with a focus on continuous improvement to exceed expectations.

Key Responsibilities
Recruitment of High-Performance Teams:

• Facilitate the recruitment process commencing from the selection of high-performance candidates, interviewing, due diligence, preparation of employment contracts and employee induction and training.
• Maintenance of up-to-date job requirements for the various departments and job descriptions for vacancies.
• Manage recruiting and human resources budgets.

Performance Management:

• Draft key performance indicators for employees.
• Planning, monitoring, and appraisal of employee output.
• Oversee and manage performance appraisal system that drives high performance.

Human Resources Operations and Statutory Compliance:

• Oversee the functional HR budget and manage expenses within budget allocations.
• Maintain and update relevant databases (recruitment, performance history, employee database, organisation structures, training, etc)
• Draft and update human resource policies and procedures.
• Provide consultation to management on employee relations issues and effectively manage disciplinary issues within the company.
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)
• Coordinate and document HR projects (meetings, training, surveys etc.)
• Deal with employee requests regarding human resources issues, rules, and regulations.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.

Requirements

• Education: Relevant Degree with excellent grades and HR certification.
• Experience: 3 - 5 years HR operations/admin experience within a fast-paced structured business environment. Strong preference will be given to applicants that have worked in a multinational corporation.

Language Proficiency:

• English (excellent oral & writing skills).
• French (oral & writing skills) will be an added advantage.

Knowledge and Skills:

• Proven experience and knowledge of Nigerian labour law and regulations.
• Knowledge of HR Systems & Processes i.e HR Policies, Recruitment, Selection & Deployment, Performance Management, Career Development, Training Management, Compensation Administration, Employee Communication, Workforce Profiling, Employee Data Management.
• Excellent knowledge of Microsoft office applications in particular, MS Word, Excel and PowerPoint.
• Excellent written and verbal communications skills and the ability to establish and maintain strong relationships.
• Basic Project Management.
• Organisation/Administration skills.
• Ability to work independently with little or no supervision.
• Ability to critically analyse complex problems and provide structured solutions.
• Comfortable with working as part of a team.
• Willingness to work flexible hours if necessary.
• Possess keen eyes for details.
• Creativity & Innovation.

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
• Unlimited career opportunities - depending on achievements and personal development.
• A competitive salary and benefits package with long term prospect in a fast-growing company.

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Description

• Daystar Power Group is looking to engage competent and experienced Customer Account Specialist who will serve as the first point of contact to all existing Clients.
• He or She will works very closely with the Network Operations Engineers and the Field service team to deliver optimum service.
• We are seeking hardworking, motivated, and well-organized individuals with a focus on continuous improvement to exceed expectations.

Key Responsibilities
Customer Interaction:

• Own overall relationship with assigned clients, which includes managing, ensuring retention, and high levels of customer satisfaction.
• Maintain updated knowledge and working principles of products and services to provide adequate information to customers.
• Log incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer enquiries submitted via email or our website.
• Answer customer questions and provide information to resolve all issues.

System Reporting:

• Test all network communications and components, to ensure they are running smoothly without a glitch.
• Prepare operations report, site performance, Client’s performance and uptime reports.
• Develop and update the FAQ and surveys.

System Monitoring:

• Monitor the network via the monitoring tools with the support of NOC Engineers and proactively resolve issues by prompt escalation to the Field Service Team .
• Process orders and returns, collect and record customer feedback and information, and share with appropriate departments and team members.
• Solve simple customer’s concern by walking them through basic troubleshooting or setup processes.

Requirements
Education:

• Minimum of a Bachelor’s Degree in Information / Communication Technology, Marketing Communication or Business Administration.

Experience:

• A minimum of 3 years work experience managing B2B customers in Sales, Account management, or Customer success.

Language Proficiency:

• English (excellent oral & writing skills).
• French (oral & writing skills) will be an added advantage.

Character:

• Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure.
• Excellent communication skills and ability to lead and work well in teams.
• Discretion in dealing with sensitive information.
• Highly organized with ability to manage multiple projects in parallel and prioritize competing demands, passion for renewable energy.
• Must demonstrate proficiency with Microsoft Office (Microsoft Excel and PowerPoint in particular).

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
• Unlimited career opportunities - depending on achievements and personal development.
• A competitive salary and benefits package with long term prospect in a fast-growing company.