Customer Account Specialist at Daystar Power Energy Solution

Description

• Daystar Power Group is looking to engage competent and experienced Customer Account Specialist who will serve as the first point of contact to all existing Clients.
• He or She will works very closely with the Network Operations Engineers and the Field service team to deliver optimum service.
• We are seeking hardworking, motivated, and well-organized individuals with a focus on continuous improvement to exceed expectations.

Key Responsibilities
Customer Interaction:

• Own overall relationship with assigned clients, which includes managing, ensuring retention, and high levels of customer satisfaction.
• Maintain updated knowledge and working principles of products and services to provide adequate information to customers.
• Log incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer enquiries submitted via email or our website.
• Answer customer questions and provide information to resolve all issues.

System Reporting:

• Test all network communications and components, to ensure they are running smoothly without a glitch.
• Prepare operations report, site performance, Client’s performance and uptime reports.
• Develop and update the FAQ and surveys.

System Monitoring:

• Monitor the network via the monitoring tools with the support of NOC Engineers and proactively resolve issues by prompt escalation to the Field Service Team .
• Process orders and returns, collect and record customer feedback and information, and share with appropriate departments and team members.
• Solve simple customer’s concern by walking them through basic troubleshooting or setup processes.

Requirements
Education:

• Minimum of a Bachelor’s Degree in Information / Communication Technology, Marketing Communication or Business Administration.

Experience:

• A minimum of 3 years work experience managing B2B customers in Sales, Account management, or Customer success.

Language Proficiency:

• English (excellent oral & writing skills).
• French (oral & writing skills) will be an added advantage.

Character:

• Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure.
• Excellent communication skills and ability to lead and work well in teams.
• Discretion in dealing with sensitive information.
• Highly organized with ability to manage multiple projects in parallel and prioritize competing demands, passion for renewable energy.
• Must demonstrate proficiency with Microsoft Office (Microsoft Excel and PowerPoint in particular).

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
• Unlimited career opportunities - depending on achievements and personal development.
• A competitive salary and benefits package with long term prospect in a fast-growing company.