Jobs at Kest Professional Services

Job Summary

• Your key role includes receiving of money payments from guests for their lodging accommodations and any other charges they may incur during their stay, including food and beverage, room service.

Specific Duties and Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience
• Develop and implement operational policies and procedures to enhance efficiency and service quality
• Collaborate with department heads, including front desk, cleaners, and food and beverage, to optimize workflows
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
• Ensure compliance with all health and safety regulations, conducting regular inspections
• Develop and maintain positive relationships with vendors, suppliers, and local businesses
• Handle guest concerns and complaints with professionalism and a commitment to resolution

Qualifications

• HND.
• Attention to detail.
• 4-5 Years experience in the hospitality industry.
• Leadership Skills.
• Microsoft office proficient.
• Good communication skills.
• Good Negotiation skills.
• Ability to work in a team.
• Accountability.
• Interpersonal skills.

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Job Summary

• Your key role is to book in guests as they arrive, provide information about the hotel facilities and keep accurate records of bookings. You will also deal with additional requests from guests and manage incoming phone calls and emails, post and deliveries.

Specific Duties and Responsibilities

• Welcoming guests and checking their details against their bookingssasdxaxwq
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments

Requirements

• Excellent Communication Skills.
• Organization Skills.
• Computer literate.
• Attention to detail.
• Telephone etiquette.
• Ability to multitask.

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Job Summary

• We are seeking an employee that will create a welcoming atmosphere for all customers. You will provide excellent customer service and assist customers with any drink order requests they may have. Additionally, you will keep the bar clean and orderly in order to maximize superior service.

Specific Duties and Responsibilities

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

Requirements

• WASSCE
• Attention to detail
• 1-2 Years Experience in the hospitality industry
• Good communication skills
• Good Negotiation skills
• Ability to work in a team
• Accountability
• Interpersonal skills