Jobs at Phillips Consulting

The job role is to formulate, develop and implement the company's Human Resources Strategy leading to the achievement of the company’s vision, and supporting business growth, operating efficiency, and effectiveness targets. The job role is responsible for all aspects of the company’s people-management systems and is charged with helping Executive Management achieve clarity around the essential and critical resourcing and capability deployment needs necessary for the attainment of organisational goals over time. The job role also provides strategic and functional leadership to the company’s Human Resources and Practice Administration Units.

Main Duties and Responsibilities

Strategic Objectives and Core Values:

• Design HR strategy in alignment of organisational objectives and ensure measurable indicators to ascertain the value of HR role in organisational strategy implementation.
• Develop effective HR strategic plans for supporting/enabling the attainment of short-, medium- and long-term business goals that ensure the company maintains its competitive edge.
• Design and deliver programs that ensure synergy across all units and branches to ensure alignment with corporate objectives.
• Provide an atmosphere that allow talent to thrive and provide ROI on employee acquisition and retention strategy

Recruitment and Selection:

• Responsible for manpower planning, designing and driving recruitment and selection strategy for the organisation.
• Manage the entire recruitment and selection life cycle – job requisition, job advertisement, shortlisting, selection tests, interviews, job offer letters, reference checks, employee induction/onboarding, and confirmation of new hires.
• Maintain a database of all applications; Screen and shortlist CVs for Tenants and Business Services staff across all levels including NYSC, law school, summer, and other internships.
• Scheduling and coordinating tests and interviews for shortlisted candidates.
• Create work schedules for Law school and summer interns.

Employee Relations:

• Formulate and implement sound, current and innovative HR policies in line with Labour laws and business objectives.
• Ensure all HR policies and procedures are effectively communicated to all employees and are understood and implemented.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helps resolve work-related issues.
• Responsible for maintaining the HR Information System platform while ensuring that employee personal information, salary and benefits (such as welfare, pension, medicals, etc.) are updated per time.
• Manage employee working conditions, disciplinary and grievance procedures, equal opportunities, redundancies and employee leave schedule.
• Make recommendations on improved systems, activities, policies and effective procedures for the growth of the Firm.
• Assist with seamless exit interviews, completing paperwork and make recommendations to management ensuring compliance of necessary intake and exit formalities and standard procedures
• Advise Chief Finance Officer on details of staff payroll, facilitating resolution to payroll errors.

Compensation and Benefits:

• Monitor and review the company’s salary and benefits structure to ensure a balance between control of costs and attracting/retaining staff.
• Conducts compensation surveys to measure the competitiveness of the company’s compensation and benefits package, and makes recommendations as appropriate.
• Provides timely and appropriate staff information to Finance department for salary review and administration.

Performance Management:

• Responsible for the development and implementation of a performance management framework that is tied to business strategy.
• Sending performance management-related correspondence to all members to initiate individual appraisal of staff every quarter.
• Ensuring all supervisors (across levels) complete performance appraisal feedback as at when due.
• Coordinate the employee performance appraisal process – educating employees, collating appraisal results, arranging for moderation review sessions, preparation, and presentation of performance appraisal reports to Partners.

Training and Development:

• Create training plans and training budgets in line with the Partner in charge of L&D’s review of employees’ training and developmental needs.
• Collaborate with Departmental Leads to gather employees’ training needs and proffer training interventions (both internal and external) within approved budgets.
• Organize in-house learning and development programs for appropriate staff on a regular basis and ensures full attendance of both trainees and facilitators.

Strategic Business Management

• Support strategic and tactical planning, risk management, quality control, organization development, and Firm planning processes.
• Oversee the general management of the Firm, proposing strategic and tactical initiatives for the consideration of the Partners.
• Working with the CIO, CFO, the Partners and BU leaders to develop strategic plans and performance measurement framework for each BU.
• Oversee Knowledge Acquisition and transfer initiatives across the Firm.
• Introduce and embed best practices that will enhance the Firm’s competitive advantage into our processes
• Support the development of systems for monitoring, measuring, and optimising business processes.
• Implement an appropriate range of Service and Quality standards
• Provide direction to the facilities and administrative support function
• Initiate, and project manage major facilities and building upgrade projects.

Requirements

Education, Qualification & Experience

• Minimum of a Bachelor’s degree in Humanities, Social Sciences or related field of study.
• A professional qualification of CIPMN, CIPD, SHRM and other recognized HR professional Institutions is essential.
• Possession of a Masters in Human Resources or a related degree is an added advantage.
• Minimum of ten (10) years cognate work experience with at least three (3) years of managerial experience, within a reputable and structured business environment, or a multinational corporation.

Skills & Competencies

• Strategic thinking ability to focus on the big picture
• Strong Management skills with a high degree of professionalism & maturity.
• Have a deep understanding of business and Strategic HR principles.
• Ability to develop and integrate HR strategies and initiatives with company's business strategies with minimal supervision.
• Working knowledge of Human Resources laws and regulations as well as global best practices.
• Able to coach, mentor, lead and collaborate with subordinates and other team members effectively
• Must be able to multi-task; capable of handling several issues at the same time to deliver results and meet desired deadlines
• Ability to show impartiality and zeal to maintain integrity.
• Flair for building Collaborative Relationships, and demonstrated teamwork skills
• Strong oral and written communication skills

Personal Attributes

• Analytical
• Computer Skills (MS Office & the Internet)
• Communication Skills
• Collaboration/Teamwork
• Commercial Awareness
• Customer Service/Focus
• Detail Orientation
• Leadership
• Integrity
• Initiative
• Planning & Organization
• Time Management

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Role Purpose Statement: 

This role is to plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resources (HR) department, ensuring legal compliance and implementation of the organization's mission and talent strategy. Support the Group Head- Human Resources in strategizing and directing the overall activities of the company.

• Key Interfaces Internal: Group Head – HR, Operations, Finance, etc
• Key Interfaces External: Legal, Regulatory Bodies

Main Accountabilities

• Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.
• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.
• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
• Develops and implements departmental budget.
• Facilitates professional development, training, and certification activities for HR staff.
• Performs other duties as required.

OTHER REQUIRED COMPETENCIES

• Strategic thinking
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and delegate them when appropriate.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

Key Performance Indicators (KPI)

• No cost-reduction strategies initiated
• % of Employees Trained yearly
• Successful Implementation of PMS at the end of each Performance Phase
• 100% Compliance rate (Adhering to Service Level Agreement)
• Monthly or quarterly preparation of Reports
• Timely and Effective Communication with Employees

Requirements

EDUCATION, EXPERIENCE & TECHNICAL SKILLS

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Master’s degree preferred.
• At least Five (5) years of human resource management experience is required.
• SHRM-CP or SHRM-SCP is highly preferred.

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Role Purpose Statement: 

The Executive Assistant will provide high-level administrative support to the Group Managing Director. The aim is to ensure that these functions are carried out effectively and efficiently, in harmony, and in accordance with applicable statutory regulations and the company’s operational standards and policies.

Main Accountabilities

Leader Support:

• Initiate daily touch base meetings whether in person or virtually to confirm the day’s priorities, clarify assignments, and resolve open issues.
• Ensure the office of the GMD is organized, on time, and well-prepared for whatever lies ahead.
• Help increase executive productivity by 20% by taking on assignments and projects.
• Meeting Preparation and Implementation:
• Research and filter information or pre-reads for the GMD.
• Flawless execution of pre-meeting, meeting proper, and post-meeting stages.
• Post meeting: holds a debrief with GMD to capture action items, follow-up items, and calendar dates.

Appointment Coordination

• Allows adequate time between appointments when planning.
• Gathers necessary information related to appointment (contact information, venue, and other relevant information.)
• Looks at the calendar from a holistic perspective for better planning.
• Office Communication:
• Writes clear, concise correspondence.
• Proofreads all material for errors, omissions, and consistency.
• Adept at delivering difficult messages in a tactful manner.

Teamwork and Collaboration:

• Networks across the organization.
• Applies emotional intelligence by facilitating situations for a positive outcome.

Required Skills / Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
• Able to type a minimum of 50 words per minute.
• Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.

OTHER REQUIRED COMPETENCIES

• Administrative
• Document Management Database Administration Information Monitoring
• Negotiation
• Efficiency
• Confidentiality
• Multi-tasking
• Visionary
• Analytical Thinking
• Interpersonal relationship
• Effective Communication and Skills
• Relationship Management
• Negotiation ability
• Design ability

Key Performance Indicators (KPI's)

• % of the Number of breaches of confidential executive movements recorded in the year
• Time is taken to organise all business meetings and communicate to beneficiaries
• Percentage cost over run on expenses incurred by staff that go unreported within a quarter
• Timely processing of GMD’s requests and Directorate’s requests to the GMD.

Requirements

EDUCATION, EXPERIENCE & TECHNICAL SKILLS

• Work experience as an Executive Assistant, Personal Assistant or similar role within 3 – 5 years.
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
• Excellent verbal and written communications skills
• Discretion and confidentiality
• First Degree in any Social Science Field
• Master’s Degree or any equivalent will be an added advantage

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Role Purpose Statement: 

This role will be in charge of all company technology and technological resources. The chief technology officer will establish the company's technology vision, strategies, and plans for growth. They will supervise the system and quality assurance processes. They will develop, plan, and implement an information technology (IT) strategy that meets the company’s business needs, delivers optimal return on investment, and maintains utmost security. The role will focus on maintaining and improving all technological issues in the company.

The aim is to ensure that these functions are carried out effectively and efficiently, in harmony, and in accordance with applicable statutory regulations, the company’s operational standards, and policies.

Main Accountabilities

• Oversees projects and assignments within the Information Systems (IS) department.
• Leads efficient operation of the team so that prompt modernization and upgrades of IS are performed as needed.
• Conducts performance evaluations that are timely and constructive.
• Collaborates with members of the executive team to identify ways IT can assist the company in achieving business and financial goals.
• Identifies new IS developments and technologies; anticipates resulting organizational modifications.
• Ensures that IT and network infrastructure adequately support the company’s computing, data processing, and communications needs.
• Develops and implements the IT budget.
• Establishes long-term IS needs and plans and develops strategies for developing systems and acquiring software and hardware necessary to meet those needs.
• Assists as top-level contact for end users in determining IS requirements and/or solutions.
• Developing strategic plans and setting timelines for evaluation, development, and deployment of all technical, web, and mobile services
• Ensuring technology standards and best practices are met
• Monitoring web analytics and making recommendations that align with business goals
• Supervising quality assurance processes, integration, and system tests
• Establishing software development process and setting objectives for the process
• Mentoring team members
• Identifying company web user needs
• Maintaining network security with the IT team
• Developing and implementing disaster and emergency recovery plans
• Supervising workflow of the IT department
• Defining company standards for systems, equipment, and software
• Sharing technological visions, opportunities, and risks company-wide
• Studying current and new industry trends, technologies, and software development
• Studying information processing systems to evaluate their effectiveness and make recommendations for improvement
• Ensuring the company's technological processes and services comply with all requirements, laws, and regulations
• Performs other related duties as assigned.

OTHER REQUIRED COMPETENCIES

• Able to multitask, prioritize, and manage time efficiently
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Able to be a big-picture thinker
• Excellent leadership, team building, and management skills
• Encouraging team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas
• Confident in producing and presenting work
• In-depth understanding of the industry.

Key Performance Indicators (KPIs)

• Uptime/downtime rate
• Team velocity
• New bugs over time
• New critical bugs over time
• Average response time
• Top pages with page load time
• Team Engagement
• Return On Investment Per Feature Release
• Digital Availability
• Employee Satisfaction
• Tangible Value for Business Users
• Product Engagement
• Technology Costs
• Time Spent On Tasks
• Data Governance

Requirements

EDUCATION, EXPERIENCE & TECHNICAL SKILLS

• Bachelor's degree in information technology, computer science, or related field;
• Master's degree in information technology or a technology-related discipline preferred
• Eight (8) to ten (10) years experience in a software development role, information technology role, or related field; five years in management or leadership role
• Experience with technology relative to industry; .Net, C#, SQL Server, MongoDB, Solr, jQuery, Angular, AWS, IIS, GitHub, Grunt/Gulp, Node.JS, Java/C
• Strict adherence to company philosophy/mission statement/sales goals
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent analytical and time-management skills

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Role Purpose Statement: 

This role will perform audits of the organization's financial and information systems, assessing compliance with applicable standards and guidelines and the sufficiency of internal controls.

Main Accountabilities

• Audits the company’s financial records, statements, and reports, verifying accuracy and consistency.
• Audits the company’s information systems, assessing compliance with data security and storage requirements.
• Draw up the internal audit strategy and annual plan for giving the annual audit opinion that the organization fulfills its overall purpose, achieves its intended outcomes for the stakeholders and partners;
• Conduct research and assess how well risk management processes are working in TFC and communicate the results to the Executive Committee
• Develop the operational framework and procedures for an effective Internal Auditing system.
• Ensure compliance with statutory obligations, and requirements of various laws applicable.
• Analyze and evaluate the adequacy, effectiveness, efficiency, and reliability of internal controls and propose recommendations for improvement.
• Prepare necessary reviews, recommendations, and conclusions of auditing activities for the Board and Executive Committee in line with the International Standards on Auditing.
• Prepare audit reports highlighting issues/problems along with solutions, and distribute the same to the relevant people.
• Forecasting, and recommending preventative strategies to avoid any upcoming audit issues/bottlenecks
• Coordinate with external auditing bodies.
• Assess financial reporting mechanisms and review financial reports in accordance with the relevant accounting policies and financial reporting standards as approved by the Executive Committee of the Authority.
• Performs other related duties as assigned.

OTHER REQUIRED COMPETENCIES

• Extensive knowledge of general financial accounting and reporting.
• Extensive knowledge of information systems security.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Extremely proficient with accounting software.

Key Performance Indicators (KPIs)

• Customer satisfaction.
• Count of issues found and recommendations made.
• Percentage of recommendations implemented on time.
• Hours spent per audit.
• Certifications held by audit team members.
• Increased productivity and efficiency.
• Decreased expenses.
• Leaner operations.

Requirements

EDUCATION, EXPERIENCE & TECHNICAL SKILLS

• Bachelor’s degree in Accounting required.
• Certified Public Accounting (CPA) or Certified Internal Auditor (CIA) designation preferred.
• At least 10 years of industry-related experience including three years in upper management required.

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Role Purpose Statement: 

This role is to lead all aspects of the company's operations with an emphasis on long-term goals, growth, profit, and return on investment.

Main Accountabilities

• Works with the board of directors and other executives to establish short-term objectives and long-range goals, and related plans and policies.
• Presents regular reports on the status of the company's operations to the board of directors and to company staff.
• Oversees the organization's financial structure, ensuring adequate and sound funding for the mission and goals of the company.
• Reviews the financial results of all operations, comparing them with the company's objectives and taking appropriate measures to correct unsatisfactory performance and results.
• Ensures the company's compliance with all applicable laws, rules, regulations, and standards.
• Negotiates with other companies regarding actions such as mergers, acquisitions, or joint ventures.
• Serves as the company's representative to the board of directors, shareholders, employees, customers, the government, and the public.
• Performs other related duties to benefit the mission of the organization.
• Oversees the ongoing operations of all divisions in the company.
• Manages and directs the company toward its primary goals and objectives.
• Oversees employment decisions at the executive level of the company.
• Leads a team of executives to consider major decisions including acquisitions, mergers, joint ventures, or large-scale expansion.
• Promotes communication and cooperation among divisions to create a spirit of unity in the organization.
• Any other duties as may be assigned.

OTHER REQUIRED COMPETENCIES

• Strategic thinking
• Excellent managerial and financial skills and the ability to take leadership over any business operations area.
• Superlative communication skills, particularly the ability to communicate as a leader.
• Thorough understanding of management and financial practices in all areas and phases of business operations

Key Performance Indicators (KPIs)

• Save time and make better decisions
• Uncover hidden patterns and trends copies
• Predict future events
• Collaboration and communication

Requirements

EDUCATION, EXPERIENCE & TECHNICAL SKILLS

• Extensive professional experience in leadership roles.
• Education may vary; an advanced degree in business administration, finance, or law is preferred, but not required.

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Role Purpose Statement: 

This role is to protect people and property from possible criminal activities.

Main Accountabilities

• Patrols and monitors an assigned area; reports suspicious activities to local authorities.
• Monitors surveillance cameras, inspects property and monitors crowds.
• Contacts law enforcement or fire department in case of an emergency.
• After business hours, checks doors, windows, and gates to ensure the property is secure.
• Investigates reports of suspicious activity on the property.
• Reasonably detains persons suspected of criminal activity until law enforcement arrives.
• Escorts discharged staff, trespassers, and other unwelcome parties off the premises.
• Any other duties as may be assigned.

OTHER REQUIRED COMPETENCIES

• Excellent observational skills and attention to detail.
• Authoritative verbal communication skills.
• Ability to remain calm in high-pressure situations.
• Ability to learn the layout of the property and buildings.

Key Performance Indicators (KPIs)

• Mitigation Success
• Key Risks
• Process Success
• Detection Success
• Analyst Skills

Requirements

EDUCATION, EXPERIENCE & TECHNICAL SKILLS

• High school diploma or equivalent required.
• Security guard training certification preferred.
• Previous experience a plus, but not required.

Physical Requirements:

• Ability to patrol the property and access areas quickly.
• Physically able to capture and detain individuals if necessary.
• Prolonged periods sitting at a desk and monitoring surveillance equipment.
• Must be able to lift 50 pounds at a time.