Head of E-Commerce at Strivo Labs

Role Summary

• The Head of E-Commerce will lead and scale all revenue-generating commercial activities at Strivo Labs—both online and offline.
• The role spans digital commerce, retail partnerships, B2B sales, product distribution, marketplace expansion, and overall commercial strategy.
• This leader will own revenue growth, commercial operations, customer experience, and channel optimisation across all product and service lines at Strivo Labs.

Key Responsibilities
Overall Commerce Strategy & Revenue Leadership:

• Develop a unified commercial strategy covering online sales, retail channels, corporate sales, wholesale partnerships, and distributor networks.
• Build revenue forecasts, pricing models, and margin strategies for all products and services.
• Expand Strivo Labs’ presence in local and international markets through structured channel development.

E-Commerce Strategy & Platform Ownership:

• Lead the end-to-end e-commerce function: websites, online stores, marketplaces, social commerce, and WhatsApp commerce.
• Oversee platform development, user experience optimisation, payment integration, and full-funnel conversion improvements.
• Manage digital catalogues, product listings, and promotional campaigns across owned and third-party platforms.

Retail & Offline Commerce:

• Develop partnerships with retail stores, supermarkets, boutique stockists, corporate clients, and distributors.
• Structure and manage reseller/affiliate programs.
• Set up frameworks for merchandising, packaging standards, demand forecasting, and product replenishment.

Sales, Growth & Digital Marketing:

• Lead revenue-driving campaigns including paid ads, SEO, influencer partnerships, affiliate marketing, and email/SMS lifecycle automation.
• Build a robust performance marketing engine to support customer acquisition and retention.
• Strengthen brand visibility across all sales channels.

Commercial Operations & Fulfilment:

• Collaborate with operations, supply chain, design, and finance teams to ensure seamless fulfilment and commercial readiness.
• Oversee inventory planning, demand forecasting, packaging optimisation, and logistics partnerships.
• Build frameworks for commercial compliance, SLAs, customer service standards, and issue resolution.

Marketplace and Channel Expansion:

• Manage presence on local and international marketplaces.
• Define channel-specific strategies, pricing rules, and promotional calendars.
• Ensure consistency in brand presence across all touchpoints.

Data, Analytics & Business Intelligence:

• Build dashboards to track sales performance, customer behaviour, marketing ROI, CAC/LTV, and product profitability.
• Use data-driven insights to optimise assortments, promotions, pricing, and customer journeys.
• Lead quarterly reporting and commercial performance reviews.

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Job Summary

• We are seeking a highly driven Junior Consultant with strong technical capability and expertise in change management, leadership development, and organizational transformation.
• In this role, you will support strategy execution, deliver transformation projects, and provide analytical insight that drives meaningful business change across multiple industries.

What You’ll Do

• Support the design and implementation of organizational transformation and change management initiatives.
• Conduct change impact assessments, stakeholder analysis, and readiness assessments to guide transformation programs.
• Develop leadership development frameworks, competency models, training plans, and capability-building structures.
• Design and support rollout of change interventions including communications, training, transition management, and performance enablement.
• Perform data-driven analysis to support recommendations, insights, and solution design.
• Build dashboards, project trackers, and reporting mechanisms using tools such as Excel, PowerBI, Notion, Airtable, and Miro.
• Translate complex data and observations into actionable strategies for clients.
• Participate in client workshops, discovery sessions, and stakeholder engagements.
• Prepare high-quality proposals, presentations, reports, and project documentation.
• Support project management processes—tracking deliverables, risks, timelines, actions, and stakeholder expectations.
• Identify operational and process gaps, with recommendations for improvement.
• Contribute to the development of internal frameworks, methodologies, and intellectual property.
• Work collaboratively with cross-functional teams across transformation, digital, and operational projects.

What We’re Looking For

• 2–5 years’ experience in management consulting, transformation, organizational development, or leadership development.
• Experience working in or with top-tier consulting firms (KPMG, Deloitte, PwC, EY, Accenture, etc.) is a strong advantage.
• Demonstrated experience in change management; Prosci or similar certification is a plus.
• Experience designing or delivering leadership development or capability-building programs.
• Strong technical and analytical skills, with proficiency in Excel, data visualization tools, Miro, and project management systems.
• Proven experience supporting transformation, organizational design, or large-scale change projects.
• Excellent communication, documentation, and stakeholder management skills.
• High adaptability, critical thinking, and ability to work in fast-paced and evolving environments.

Nice to Have:

• Experience in digital transformation, organizational redesign, or culture and leadership development.
• Familiarity with Agile delivery environments or consulting toolkits.
• Experience using productivity tools such as Notion, Asana, Jira, or PowerBI.

Why Join Us

• At Strivo Labs, we drive organizational excellence by blending strategy, technology, and human-centered transformation.
• As a Junior Consultant, you will gain exposure to high-impact projects, collaborate with experienced leaders, and contribute to initiatives that shape the future of organizations across industries.