Jobs at AA Rescue

Job description

• Direct and manage all customer service activities.
• Oversee daily operations of the customer service department.
• Handle complex and escalated customer issues.
• Set performance targets and monitor service delivery outcomes.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback and service data to identify improvement areas.
• Manage budgets, resource planning, and staffing levels.
• Monitor and report performance metrics (e.g., CSAT, response times).
• Recruit, train, mentor, and evaluate customer service managers and representatives.
• Liaise with other departments to support customer-related processes.
• Ensure consistent, high-quality customer service delivery.
• Maintain strong relationships with key customers or stakeholders.
• Establish service level agreements (SLAs) and standards.
• Oversee implementation of service improvement initiatives.
• Ensure compliance with regulatory and internal policies.
• Prepare regular reports for senior leadership.

Skills & Abilities

• Strong leadership and team management.
• Excellent communication and interpersonal skills.
• Analytical thinking and decision making.
• Problem-solving under pressure.
• Ability to drive performance through data and metrics.

Typical Requirements

• Bachelor’s degree, Master's degree (Business, Management, or related field preferred).
• Several years of experience in customer service leadership.
• Experience with KPI tracking and service improvement.

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Responsibilities:

• Preparing lessons that are tailored to students' needs.
• Providing instruction on the parts and functions of a vehicle, and on-road regulations.
• Teaching practical skills related to all aspects of driving.
• Helping students to develop confidence in their driving skills.
• Gaining control of the vehicle during emergency situations.
• Calming students who are in distress.
• Documenting and reporting on students' progress.
• Informing students when they are ready to take the driver's test.
• Reporting all accidents to the Head of the driving school.

Driving Instructor Requirements:

• OND/HND or equivalent.
• Valid driving license
• Minimum of 5 years driving experience
• Proximity to Jakande, Lekki Lagos State