Jobs at Elizabeth Maddeux

About the Role

• We are looking for a results-driven Growth Officer to lead business development, drive client engagement, and support company-wide growth initiatives. 
• In this role, you will be responsible for identifying and closing business opportunities, managing client relationships, and delivering high-impact product presentations and demos that convert prospects into long-term partners.
• This position requires a confident communicator, a strategic thinker, and a self-starter who thrives at the intersection of business development, marketing, and customer success.

Responsibilities

• Identify and pursue new business opportunities through prospecting, networking, and strategic outreach.
• Build and maintain a qualified pipeline of leads through lead generation and relationship building.
• Conduct discovery sessions with prospects to understand their needs and align them with company solutions.
• Deliver persuasive sales presentations and product demos to potential clients and stakeholders.
• Develop and negotiate proposals and close new business deals in alignment with company growth goals.
• Act as a key relationship manager for assigned clients, ensuring smooth onboarding and continuous engagement.
• Maintain regular communication with clients to build long-term trust and drive retention.
• Identify upselling and cross-selling opportunities within existing accounts.
• Collaborate with internal teams to ensure clients receive value and exceptional service.
• Support marketing efforts with insights and participation in campaigns, events, and brand-building activities.
• Represent the company at industry events, webinars, and networking opportunities to expand visibility and generate leads.
• Provide continuous feedback to product and marketing teams based on client interactions and industry insights.
• Maintain accurate records in CRM tools (e.g., HubSpot, Salesforce) for lead tracking, pipeline management, and performance analysis.
• Monitor and report on key growth metrics such as conversions, revenue growth, and client satisfaction.
• Stay updated on industry trends, competitor activities, and market developments to inform strategic decisions.

Requirements

• B.Sc or HND in Marketing, Business, Economics, or a related field.
• 3 - 5 years of experience in growth, performance marketing, digital strategy, or a similar role.
• Proven ability to grow a user base, increase engagement, and improve conversion rates.
• Strong analytical skills with experience using tools like Google Analytics, HubSpot, or Mixpanel.
• Proficiency in digital marketing platforms (Meta Ads, Google Ads, SEO, Email Automation).
• Excellent project management, communication, and collaboration skills.
• Comfortable with data analysis and experimentation methodologies.
• Experience in SaaS, fintech, or tech startup environments is a plus.

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Job Summary

• We are looking for a highly competent and proactive DevOps Engineer to join our engineering and infrastructure team. The ideal candidate is passionate about automation, system reliability, and continuous improvement. In this role, you will be responsible for deploying, managing, and monitoring cloud infrastructure and applications, ensuring smooth development and release pipelines, and improving system resilience and performance.
• This position requires deep technical expertise in DevOps best practices, scripting, cloud computing, and CI/CD, as well as the ability to collaborate closely with software developers, system administrators, and product teams.

Key Responsibilities

• Design, implement, and manage scalable, secure, and highly available infrastructure on cloud platforms such as AWS, Azure, or GCP
• Set up and maintain CI/CD pipelines for automated build, test, and deployment processes
• Collaborate with development and QA teams to optimize release cycles and integration workflows
• Develop and manage infrastructure as code using tools like Terraform, CloudFormation, or Ansible
• Monitor system performance, availability, and reliability using tools such as Prometheus, Grafana, ELK Stack, or CloudWatch
• Troubleshoot and resolve issues in production and development environments efficiently
• Implement centralized logging, tracing, and alerting solutions to support observability and diagnostics
• Automate deployment, scaling, and configuration of infrastructure and services
• Design and enforce robust security and access policies using IAM, firewalls, and container hardening
• Perform capacity planning and infrastructure cost optimization using cloud-native tools and performance metrics
• Support incident response processes including on-call rotation, root cause analysis, and resolution reports
• Establish and maintain robust backup, restore, and disaster recovery solutions
• Maintain up-to-date and version-controlled documentation for infrastructure and operational processes
• Drive automation across provisioning, testing, and release pipelines to reduce manual intervention
• Build internal tools and scripts to support development, operations, and support teams
• Maintain high standards of system hygiene, patch management, and version upgrades
• Participate in architecture discussions and propose scalable infrastructure solutions
• Evaluate, integrate, and manage DevOps tools and platforms across the lifecycle
• Advocate for a culture of DevSecOps and continuous delivery within engineering teams
• Ensure compliance with internal policies, standards, and external regulations where applicable

Requirements

• B.Sc. / B.Eng. in Computer Science, Engineering, Information Systems, or a related field
• 4 – 6 years of hands-on experience in DevOps, Site Reliability Engineering, or Systems Administration
• Strong experience with cloud services such as AWS, Azure, or GCP
• Proficiency in infrastructure-as-code tools (e.g., Terraform, CloudFormation, Ansible)
• Expertise in setting up and managing CI/CD pipelines using tools like Jenkins, GitLab CI, or GitHub Actions
• Good knowledge of containerization and orchestration using Docker and Kubernetes
• Proficient in scripting languages like Bash, Python, or PowerShell
  Familiarity with monitoring tools (e.g., Prometheus, Grafana, New Relic, ELK)
• Solid understanding of networking, Linux/Unix systems, and security principles
• Experience with version control systems like Git
• Strong problem-solving skills and a proactive approach to preventing issues
• Ability to collaborate effectively with cross-functional teams
• Knowledge of Agile and DevOps methodologies
• Certification in cloud platforms (e.g., AWS Certified DevOps Engineer, Azure DevOps Expert)
• Familiarity with service mesh tools (e.g., Istio, Linkerd)
• Experience with serverless architecture and event-driven systems
• Exposure to compliance standards (e.g., SOC 2, ISO 27001).

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About the Role

• We are seeking a detail-oriented and experienced System Maintenance Engineer to oversee the health, stability, and performance of our IT infrastructure. 
• In this role, you will be responsible for maintaining system uptime, conducting regular diagnostics, troubleshooting hardware and software issues, and ensuring optimal functionality across all systems. 
• You will play a vital role in supporting internal teams and contributing to the security and efficiency of our technology environment.

Responsibilities

• Perform routine preventive maintenance across all IT assets including servers, laptops, desktops, networking devices, and peripherals, ensuring minimal downtime and maximum productivity.
• Monitor system logs, performance dashboards, and alerting systems to detect anomalies or indicators of potential failure before they impact users.
• Install, configure, and upgrade operating systems (Windows/Linux) and enterprise software in compliance with IT policy and vendor requirements.
• Manage the physical and virtual server environments including backups, patch management, virtualization (VMware, Hyper-V), and resource allocation.
• Conduct daily, weekly, and monthly system health checks and generate detailed reports for IT leadership.
• Troubleshoot both hardware and software issues escalated from the help desk, ensuring timely resolution and user communication.
• Create and maintain a comprehensive asset inventory, including license keys, hardware specifications, serial numbers, and maintenance schedules.
• Configure routers, switches, firewalls, and wireless access points to maintain secure and scalable network access.
• Enforce security policies including endpoint protection, user access control, firewall rules, VPN access, and multi-factor authentication.
• Implement and routinely test data backup solutions and disaster recovery processes, ensuring business continuity and minimal data loss risk.
• Collaborate with procurement and vendor teams to evaluate and recommend new hardware/software tools or upgrades.
• Document all system changes, configurations, incidents, and resolutions following ITIL best practices.
• Provide technical onboarding for new employees, including workstation setup, software provisioning, access permissions, and training on IT policies.
• Assist in network planning, capacity analysis, and IT infrastructure scaling as the organization grows.
• Participate in periodic IT audits, risk assessments, and policy reviews, ensuring regulatory and compliance alignment.
• Stay current with trends in systems engineering, cybersecurity threats, and technology tools relevant to the organization’s stack.

Requirements

• B.Sc or HND in Computer Engineering, Information Technology, or related field.
• 3 - 5 years of experience in system maintenance or IT infrastructure support.
• Strong understanding of Windows/Linux server environments, networking, and virtualization.
• Familiarity with system monitoring tools, diagnostic utilities, and scripting languages.
• Knowledge of cybersecurity principles and disaster recovery planning.
• Proficiency in hardware troubleshooting and software configuration.
• Ability to manage multiple tasks, prioritize effectively, and respond to emergencies.
• Excellent analytical thinking, communication, and teamwork skills.
• Relevant certifications such as CompTIA, Microsoft (MCSA/MCSE), or Cisco (CCNA) are an added advantage.

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About the Role

• We are looking for a dedicated and technically proficient Technical Support / Customer Success Specialist to join our customer-facing team. 
• This role involves resolving technical issues, guiding users through onboarding, and ensuring customers derive maximum value from our product. 
• The ideal candidate is a proactive communicator who enjoys solving problems and building lasting customer relationships.

Responsibilities

• Serve as the primary point of contact for customers, offering front-line technical support across multiple communication channels including email, live chat, phone, and video calls.
• Troubleshoot a wide range of customer-reported issues, including product bugs, system errors, account configuration problems, and connectivity issues, ensuring clear documentation and efficient resolution.
• Guide users through onboarding processes, including setting up accounts, integrating third-party tools, customizing dashboards, and understanding key product features.
• Monitor customer health metrics and usage trends to proactively identify users at risk of churn or low adoption and implement targeted interventions.
• Work closely with the engineering and product teams to escalate and resolve critical bugs or feature limitations, ensuring timely updates to affected users.
• Regularly update internal knowledge base articles, how-to guides, video tutorials, and support documentation to reflect the latest product changes.
• Conduct quarterly business reviews or success check-ins with high-value customers, analyzing usage data and proposing ways to increase ROI.
• Design and deliver custom training sessions or webinars for customer teams, tailored to their specific goals or industry use cases.
• Collect, organize, and present user feedback to inform product improvements, beta testing initiatives, and roadmap prioritization.
• Implement and monitor SLAs (service level agreements) to ensure that response and resolution times meet or exceed standards.
• Use CRM tools and ticketing systems (such as Zendesk, HubSpot, Intercom, or Freshdesk) to track issues, communicate updates, and log customer interactions.
• Work with marketing and customer education teams to create onboarding content, retention campaigns, or client success stories.
• Advocate internally for customer needs and ensure that the voice of the customer is represented in strategic conversations.
• Contribute to the creation of community forums or self-service portals to reduce support volume while increasing user engagement.
• Stay updated on new product releases, industry developments, and emerging technologies that affect customer workflows.

Requirements

• B.Sc or HND in Computer Science, Information Technology, Engineering, or a related field.
• 2–3 years of experience in a technical support or customer success role (preferably in SaaS or tech).
• Excellent written and verbal communication skills.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to understand APIs, integrations, or basic scripting is an advantage.
• Customer-focused mindset with empathy and patience.
• Strong organizational and time management skills.
• Experience working in a fast-paced or startup environment

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Job Summary

• We are seeking a highly skilled and experienced FullStack Developer to join our fast-growing product engineering team. 
• The ideal candidate is a problem-solver at heart, passionate about technology, and adept at building scalable web applications from front to back. You will play a pivotal role in designing, developing, and maintaining cutting-edge software solutions, while collaborating with cross-functional teams to drive product excellence and innovation.
• This role demands a self-starter mindset, strong analytical capabilities, and the ability to deliver clean, maintainable codes across the stack in a fast-paced environment.

Key Responsibilities

• Build responsive, user-centric interfaces using modern JavaScript frameworks (e.g., React, Vue, or Angular)
• Collaborate with UI/UX designers to implement and improve front-end design aesthetics and usability
• Optimize application for speed, performance, and cross-browser compatibility
• Develop robust APIs and services using Node.js, Express, or equivalent server-side frameworks
• Work with relational and NoSQL databases (e.g., PostgreSQL, MongoDB, MySQL) for data modeling and management
• Ensure data integrity, security, and high availability of back-end services
• Deploy applications to cloud platforms (e.g., AWS, Azure, or GCP) and manage CI/CD pipelines
• Troubleshoot and resolve issues in a timely manner across environments
• Write unit, integration, and end-to-end tests to maintain code reliability
• Participate in sprint planning, code reviews, and agile ceremonies with Product Managers and fellow engineers
• Translate business needs into technical specifications and scalable architecture
• Continuously evaluate and introduce new technologies/tools to enhance development efficiency
• Lead or mentor junior developers and conduct peer reviews to uphold coding standards
• Document system architecture, workflows, and data models for long-term maintainability
• Collaborate with QA engineers to define testing protocols and ensure high product quality
• Implement monitoring and logging solutions to ensure system health and performance
• Analyze user feedback and application data to recommend product improvements
• Assist in defining development timelines and deliverables based on business priorities
• Contribute to security audits, code refactoring initiatives, and performance tuning efforts

Requirements

• A B.Sc / B.Eng. in Computer Science, Software Engineering, or a related field
• 5–7 years of professional experience in full-stack web development
• Proven track record of building production-grade applications
• Strong knowledge of JavaScript/TypeScript, HTML5, CSS3, and modern front-end frameworks
• Solid experience with backend technologies such as Node.js, Express.js, or Django
• Experience with RESTful APIs, GraphQL, and asynchronous programming
• Familiarity with Docker, Git, CI/CD tools, and cloud infrastructure (AWS, GCP, etc.)
• Understanding of secure coding practices and data protection principles
• Excellent problem-solving skills and attention to detail
• Effective communication and collaboration across technical and non-technical teams
• Ability to prioritize and manage multiple tasks with minimal supervision
• Familiarity with automated testing frameworks (e.g., Jest, Mocha, Cypress) is an advantage
• Contributions to open-source projects or a strong GitHub portfolio is a bonus.

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Job Summary

• We are looking for a highly motivated Product Manager with a strong background in UI/UX to lead the discovery, design, and delivery of intuitive, user-centered digital products. 
• The ideal candidate is a strategic thinker with a designer’s mindset — someone who understands user behavior, values design-driven development, and can work cross-functionally to drive product excellence. You’ll own the product lifecycle end-to-end — from user research and wireframes to MVP delivery and iteration. 
• This is a unique opportunity to blend business strategy, user empathy, and product design into impactful, scalable solutions.

Key Responsibilities

• Define product vision, roadmap, and short-to-long-term strategy in alignment with business goals
• Conduct market research and competitor analysis to identify trends, gaps, and opportunities
  Own and manage the end-to-end product lifecycle from ideation through design, build, release, and iteration
• Gather, synthesize, and prioritize customer and stakeholder feedback into actionable product requirements
• Create detailed wireframes, mockups, and prototypes using tools like Figma or Adobe XD
• Collaborate with UI/UX designers and engineers to ensure technical feasibility and pixel-perfect execution
• Develop user personas, journey maps, and workflows to guide design and feature development
• Lead usability studies and user interviews to test design hypotheses and gather insights
• Track, measure, and report product KPIs, usage data, and customer feedback to inform decisions
• Drive sprint planning, backlog grooming, and release planning in agile teams
• Ensure alignment between product features and customer outcomes through regular reviews
• Translate complex business problems into elegant, user-friendly solutions
• Champion user-centric design thinking within product and engineering teams
• Write clear, concise product specs, user stories, and acceptance criteria
• Ensure features are delivered on time, within scope, and meet quality standards
• Work closely with QA teams to ensure robust testing and bug resolution before release
• Run A/B tests and experiments to validate product assumptions and optimize engagement
• Collaborate with marketing and customer success teams to ensure successful product adoption
• Maintain consistent branding and design systems across all interfaces
• Monitor customer support tickets and feedback loops for product improvement insights
• Evangelize product vision across departments and ensure internal stakeholders are aligned
• Stay up to date with the latest UI/UX trends, tools, methodologies, and best practices

Requirements

• A B.Sc. / B.A. in Computer Science, Design, Product Management, or a related field
• 3–5 years of experience in a product management or UI/UX design role, preferably in a digital product or SaaS environment
• Strong portfolio demonstrating UI/UX design skills, user research, and shipped product features
• Experience with wireframing and design tools like Figma, Adobe XD, Sketch, or similar
• Familiarity with agile/scrum frameworks and backlog management tools (e.g., Jira, Trello, Asana)
• Basic understanding of frontend technologies (HTML, CSS, JavaScript) is a plus
• Analytical mindset with experience using tools like Google Analytics, Mixpanel, or Hotjar
• Excellent communication, prioritization, and stakeholder management skills
• Empathy for users and a passion for building delightful, functional experiences
• Strong problem-solving ability and a self-starter attitude
• Ability to thrive in a fast-paced, collaborative, and iterative environment
• Certification in Product Management, Design Thinking, or UX Design
• Experience working in early-stage startups or cross-functional digital product teams
• Knowledge of accessibility standards and inclusive design principles
• Familiarity with user journey mapping, personas, and service design frameworks
• Experience leading cross-functional design sprints or discovery workshops.