System Maintenance Engineer at Elizabeth Maddeux

About the Role

• We are seeking a detail-oriented and experienced System Maintenance Engineer to oversee the health, stability, and performance of our IT infrastructure. 
• In this role, you will be responsible for maintaining system uptime, conducting regular diagnostics, troubleshooting hardware and software issues, and ensuring optimal functionality across all systems. 
• You will play a vital role in supporting internal teams and contributing to the security and efficiency of our technology environment.

Responsibilities

• Perform routine preventive maintenance across all IT assets including servers, laptops, desktops, networking devices, and peripherals, ensuring minimal downtime and maximum productivity.
• Monitor system logs, performance dashboards, and alerting systems to detect anomalies or indicators of potential failure before they impact users.
• Install, configure, and upgrade operating systems (Windows/Linux) and enterprise software in compliance with IT policy and vendor requirements.
• Manage the physical and virtual server environments including backups, patch management, virtualization (VMware, Hyper-V), and resource allocation.
• Conduct daily, weekly, and monthly system health checks and generate detailed reports for IT leadership.
• Troubleshoot both hardware and software issues escalated from the help desk, ensuring timely resolution and user communication.
• Create and maintain a comprehensive asset inventory, including license keys, hardware specifications, serial numbers, and maintenance schedules.
• Configure routers, switches, firewalls, and wireless access points to maintain secure and scalable network access.
• Enforce security policies including endpoint protection, user access control, firewall rules, VPN access, and multi-factor authentication.
• Implement and routinely test data backup solutions and disaster recovery processes, ensuring business continuity and minimal data loss risk.
• Collaborate with procurement and vendor teams to evaluate and recommend new hardware/software tools or upgrades.
• Document all system changes, configurations, incidents, and resolutions following ITIL best practices.
• Provide technical onboarding for new employees, including workstation setup, software provisioning, access permissions, and training on IT policies.
• Assist in network planning, capacity analysis, and IT infrastructure scaling as the organization grows.
• Participate in periodic IT audits, risk assessments, and policy reviews, ensuring regulatory and compliance alignment.
• Stay current with trends in systems engineering, cybersecurity threats, and technology tools relevant to the organization’s stack.

Requirements

• B.Sc or HND in Computer Engineering, Information Technology, or related field.
• 3 - 5 years of experience in system maintenance or IT infrastructure support.
• Strong understanding of Windows/Linux server environments, networking, and virtualization.
• Familiarity with system monitoring tools, diagnostic utilities, and scripting languages.
• Knowledge of cybersecurity principles and disaster recovery planning.
• Proficiency in hardware troubleshooting and software configuration.
• Ability to manage multiple tasks, prioritize effectively, and respond to emergencies.
• Excellent analytical thinking, communication, and teamwork skills.
• Relevant certifications such as CompTIA, Microsoft (MCSA/MCSE), or Cisco (CCNA) are an added advantage.