IT Support Officer at Mwanga

Provide technical assistance with computer hardware and software.

• Resolve issues for staff via phone, in person, or electronically.
• Perform hardware and software installations, configurations and updates as needed
• Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Execute maintenance upgrades.
• Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
• Resolve technical issues in a timely manner using available resources within the company.
• Ensure that each support issue and resolution is adequately documented.
• Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
• Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
• Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.

Requirements / Qualifications / Skills

• Minimum of B.Sc. / HND Qualification.
• 0 - 2 years’ experience in IT support role.
• Proficient use of Microsoft office.
• Previous experience in a debt recovery agency will be an added advantage.
• Must possess problem-solving skills
• Should be teachable and a fast learner.