Latest Jobs at VFD Group

Job Description

• The Group Head, VAS Banking is responsible for driving the growth, profitability, and market penetration of the Bank’s commercial banking segment. This role oversees all commercial products, value-added business lines, marketplace initiatives, advertising and business development activities, and collections strategy.
• The role ensures commercial customer acquisition, portfolio growth, revenue expansion, and product competitiveness, while strengthening the Bank’s presence across key commercial markets.
• Develop and execute the commercial banking strategy in line with the Bank’s overall business objectives.
• Drive revenue growth across commercial segments including SMEs, merchants, and mid-market businesses.
• Lead expansion of the value-added services (VAS) portfolio to increase non-interest income.
• Oversee marketplace strategy, partnerships, and digital commercial ecosystems.
• Lead the design, enhancement, and rollout of commercial banking products.
• Ensure products are competitive, customer-centric, and aligned with market needs.
• Drive innovation in payments, lending, transaction banking, and digital commercial solutions.
• Collaborate with Marketing to design targeted advertising campaigns that drive commercial customer acquisition.
• Ensure brand messaging and market positioning align with commercial banking objectives.
• Support customer engagement initiatives to strengthen retention and portfolio growth.
• Oversee collections strategy for commercial accounts in collaboration with Risk and Finance.
• Implement frameworks to reduce delinquencies and improve portfolio quality.
• Monitor repayment patterns and recommend risk-mitigating actions.
• Achieve revenue, deposit, loan, and profitability targets for the commercial banking division.
• Track business performance through dashboards, market intelligence, and competitor insights.
• Ensure operational excellence and adherence to regulatory guidelines.
• Build and maintain strong relationships with commercial clients, ecosystem partners, and regulators.
• Lead negotiations for partnerships that enhance the commercial suite (marketplace, VAS, collections, etc.).
• Foster strong collaboration with Technology, CX, Credit, Risk, and Operations.
• Lead, mentor, and develop the commercial banking team.
• Build a high-performance culture focused on execution, customer service, and innovation.
• Ensure capability development within product, sales, and partnership teams

Requirements

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Social Sciences, or related field; MBA or Master's degree in related field preferred
• 10–12 years of experience in commercial banking, business development, or corporate/SME banking
• Demonstrated experience leading high-performing sales or product teams
• Experience in payments, digital banking, VAS, or marketplace ecosystems is an advantage
• Strong understanding of credit, collections, compliance, and financial analysis
• Proven ability to structure deals, manage large portfolios, and drive commercial strategy Experience in financial inclusion initiatives, group-lending methodologies, and cooperative finance
• Strong understanding of Nigeria's VAS ecosystem, cooperative movements, an association structures.

Technical Skills:

• Commercial banking expertise
• Product development and management
• Collections and credit portfolio management
• Digital banking and marketplace strategy
• Financial and business analysis

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Job Description

• The Group Head Community Banking is responsible for developing and managing banking relationships with organized groups, associations, cooperatives, and community-based organizations.
• This role focuses on financial inclusion by providing tailored banking solutions to underserved segments through group-lending models, community engagement, and relationship management with collective entities.

Responsibilities 

• Develop and execute comprehensive strategy for community banking segment aligned with bank's financial inclusion objectives and growth targets
• Identify and evaluate market opportunities within the community banking space including cooperatives, trade associations, religious groups, market associations, and social clusters
• Build and maintain strategic partnerships with apex cooperative bodies, trade unions, community development associations, and other stakeholder organizations
• Set annual targets for customer acquisition, deposit mobilization, loan disbursement, and portfolio growth
• Lead innovation in product development tailored to community banking needs (group savings, cooperative loans, association financing, thrift collector programs)
• Represent the bank at community stakeholder forums, cooperative summits, and financial inclusion platforms
• Build, lead, and manage a high-performing community banking team across multiple locations/zones
• Recruit, train, and develop community banking officers and field staff with appropriate skills and competencies
• Conduct regular performance reviews, coaching sessions, and capacity building programs for team members
• Set individual and team targets aligned with segment objectives
• Foster a culture of customer-centricity, integrity, and financial inclusion within the team
• Portfolio Management & Risk Mitigation
• Oversee community banking loan portfolio ensuring quality, growth, and compliance with credit policies
• Monitor portfolio performance metrics including NPL ratios, portfolio at risk (PAR), and delinquency rates
• Implement risk mitigation strategies for group lending including joint liability mechanisms and social collateral
• Conduct regular portfolio reviews and implement remedial actions for underperforming accounts
• Approve community banking loans within delegated authority limits
• Ensure robust credit assessment processes for cooperatives and community groups
• Product Development & Service Innovation
• Design and launch community banking products addressing specific needs of target segments
• Develop group-lending methodologies, cooperative finance models, and association banking frameworks
• Create financial literacy and capacity building programs for community banking clients
• Leverage technology and digital channels to enhance community banking service delivery
• Implement innovative savings mobilization strategies including mobile money integration and agent banking models
• Stakeholder Management & Partnerships
• Cultivate relationships with cooperative federations, market leaders, religious institutions, and community development organizations
• Engage government agencies, NGOs, and development finance institutions for partnership opportunities
• Coordinate with internal stakeholders (Operations, Risk, Compliance, Marketing) to ensure seamless service delivery
• Represent the community banking segment in management meetings and strategic planning sessions
• Compliance & Regulatory Adherence
• Ensure all community banking activities comply with CBN regulations, AML/CFT requirements, and internal policies
• Implement robust KYC procedures for all community groups, cooperatives, and associations
• Monitor and report suspicious transactions and ensure adherence to consumer protection guidelines
• Conduct regular compliance audits of community banking operations and documentation
• Liaise with regulatory bodies on community banking and financial inclusion initiatives
• Reporting & Performance Tracking
• Prepare and present monthly, quarterly, and annual performance reports on community banking segment
• Track and analyze key performance indicators (KPIs) and recommend corrective actions
• Monitor market trends, competitor activities, and emerging opportunities in the community banking space
• Provide data-driven insights to inform strategic decision-making and resource allocation.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Social Sciences, or related field; MBA or Master's degree in related field preferred
• Professional certifications in Microfinance, Cooperative Management, Community Development Finance, or Banking (e.g., CIBN, ACIB, Chartered Banker) highly desirable
• 8-10 years of progressive experience in community banking, microfinance, cooperative banking, or SME banking
• At least 5 years in management/leadership roles overseeing teams and portfolios
• Proven track record in building and managing community banking or microfinance portfolios
• Experience in financial inclusion initiatives, group-lending methodologies, and cooperative finance
• Strong understanding of Nigeria's community banking ecosystem, cooperative movements, and association structures
• Ability to develop vision and execute growth
• strategies for community banking segment
• Exceptional skills in building partnerships with diverse community stakeholders
• Proven ability to recruit, develop, and manage high-performing field teams.