VFD Group is an alternative financial services holding company that creates value by working within Nigeria’s informal financial sector to create innovative products and solutions that are accessible to the everyday Nigerian.
VFD Group was founded by highly skilled professionals with diverse experiences, qualifications and professional backgrounds, ...
Read more about this company
The Group Head Community Banking is responsible for developing and managing banking relationships with organized groups, associations, cooperatives, and community-based organizations.
This role focuses on financial inclusion by providing tailored banking solutions to underserved segments through group-lending models, community engagement, and relationship management with collective entities.
Responsibilities
Develop and execute comprehensive strategy for community banking segment aligned with bank's financial inclusion objectives and growth targets
Identify and evaluate market opportunities within the community banking space including cooperatives, trade associations, religious groups, market associations, and social clusters
Build and maintain strategic partnerships with apex cooperative bodies, trade unions, community development associations, and other stakeholder organizations
Set annual targets for customer acquisition, deposit mobilization, loan disbursement, and portfolio growth
Lead innovation in product development tailored to community banking needs (group savings, cooperative loans, association financing, thrift collector programs)
Represent the bank at community stakeholder forums, cooperative summits, and financial inclusion platforms
Build, lead, and manage a high-performing community banking team across multiple locations/zones
Recruit, train, and develop community banking officers and field staff with appropriate skills and competencies
Conduct regular performance reviews, coaching sessions, and capacity building programs for team members
Set individual and team targets aligned with segment objectives
Foster a culture of customer-centricity, integrity, and financial inclusion within the team
Portfolio Management & Risk Mitigation
Oversee community banking loan portfolio ensuring quality, growth, and compliance with credit policies
Monitor portfolio performance metrics including NPL ratios, portfolio at risk (PAR), and delinquency rates
Implement risk mitigation strategies for group lending including joint liability mechanisms and social collateral
Conduct regular portfolio reviews and implement remedial actions for underperforming accounts
Approve community banking loans within delegated authority limits
Ensure robust credit assessment processes for cooperatives and community groups
Product Development & Service Innovation
Design and launch community banking products addressing specific needs of target segments
Develop group-lending methodologies, cooperative finance models, and association banking frameworks
Create financial literacy and capacity building programs for community banking clients
Leverage technology and digital channels to enhance community banking service delivery
Implement innovative savings mobilization strategies including mobile money integration and agent banking models
Stakeholder Management & Partnerships
Cultivate relationships with cooperative federations, market leaders, religious institutions, and community development organizations
Engage government agencies, NGOs, and development finance institutions for partnership opportunities
Coordinate with internal stakeholders (Operations, Risk, Compliance, Marketing) to ensure seamless service delivery
Represent the community banking segment in management meetings and strategic planning sessions
Compliance & Regulatory Adherence
Ensure all community banking activities comply with CBN regulations, AML/CFT requirements, and internal policies
Implement robust KYC procedures for all community groups, cooperatives, and associations
Monitor and report suspicious transactions and ensure adherence to consumer protection guidelines
Conduct regular compliance audits of community banking operations and documentation
Liaise with regulatory bodies on community banking and financial inclusion initiatives
Reporting & Performance Tracking
Prepare and present monthly, quarterly, and annual performance reports on community banking segment
Track and analyze key performance indicators (KPIs) and recommend corrective actions
Monitor market trends, competitor activities, and emerging opportunities in the community banking space
Provide data-driven insights to inform strategic decision-making and resource allocation.
Requirements
Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Social Sciences, or related field; MBA or Master's degree in related field preferred
Professional certifications in Microfinance, Cooperative Management, Community Development Finance, or Banking (e.g., CIBN, ACIB, Chartered Banker) highly desirable
8-10 years of progressive experience in community banking, microfinance, cooperative banking, or SME banking
At least 5 years in management/leadership roles overseeing teams and portfolios
Proven track record in building and managing community banking or microfinance portfolios
Experience in financial inclusion initiatives, group-lending methodologies, and cooperative finance
Strong understanding of Nigeria's community banking ecosystem, cooperative movements, and association structures
Ability to develop vision and execute growth
strategies for community banking segment
Exceptional skills in building partnerships with diverse community stakeholders
Proven ability to recruit, develop, and manage high-performing field teams.
Gmail
Yahoomail