Jobs at Domeo Resources International (DRI)

Main Function

• The General Manager is responsible for the overall leadership, strategic direction, and operational performance of the organization. The role ensures efficient operations, profitability, high service standards, and alignment with business objectives across all departments.

Role Responsibilities

• Oversee and coordinate daily operations across all departments to ensure efficiency and service excellence.
• Develop and implement business strategies to drive growth, revenue generation, and profitability.
• Supervise, support, and evaluate department heads and staff performance.
• Monitor financial performance, budgets, and cost control measures.
• Ensure consistent delivery of high-quality customer experience and service standards.
• Establish, implement, and enforce company policies, procedures, and operational standards.
• Identify opportunities for business improvement, expansion, and innovation.
• Ensure compliance with regulatory requirements, health, safety, and company policies.
• Lead recruitment, onboarding, training, and development of staff.
• Build and maintain strong relationships with customers, vendors, and stakeholders.

Qualifications and Requirements

Education and Certifications

• Degree in Business Administration, Hospitality Management, or a related field.

Experience

• Minimum of 4–8 years’ experience in management, with at least 2–3 years in a senior leadership role.
• Experience in hospitality, restaurant, or lifestyle business is highly preferred.

Core Competencies

• Leadership & Strategic Thinking
• Financial & Business Acumen
• Operations Management
• Decision-Making & Problem-Solving
• Communication & Interpersonal Skills
• Performance Management & Team Development

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Job Description:

• Promote hotel services to corporate organizations, travel agencies, and individual clients.
• Drive room occupancy, banquet sales, and event bookings.
• Develop and implement effective marketing and sales strategies.
• Identify and pursue new business opportunities and partnerships.
• Conduct market research to understand customer needs and competitor activities.
• Maintain strong relationships with existing clients and ensure repeat business.
• Organize and attend promotional events, exhibitions, and corporate visits.
• Collaborate with front office and reservations team to maximize revenue.
• Prepare weekly and monthly sales and marketing reports.
• Manage customer feedback and support service improvement initiatives.

Requirements & Qualifications

• Bachelor’s degree or HND in Marketing, Business Administration, Hospitality Management, or related field.
• 2–5 years proven experience in hotel marketing, sales, or hospitality business development.
• Strong negotiation and client relationship management skills.
• Good understanding of hospitality industry trends and customer behavior.
• Excellent communication and presentation skills.
• Target-driven with ability to work under pressure.
• Proficiency in Microsoft Office tools.

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Main Function

• The Hotel Facility Manager is responsible for the overall maintenance, safety, and functionality of the hotel’s physical assets, including buildings, equipment, utilities, and grounds. The role ensures that the hotel facilities operate efficiently, safely, and in compliance with health, safety, and environmental standards while delivering exceptional comfort and service to guests.
• The ideal candidate must possess strong technical expertise, leadership, and organizational skills, with the ability to manage multiple maintenance and operational tasks in a dynamic hospitality environment.

Role Responsibilities

Facility Operations and Maintenance

• Oversee all maintenance and repair activities across the hotel property, including electrical, plumbing, HVAC, and mechanical systems.
• Develop and implement preventive maintenance programs to ensure uninterrupted operations.
• Supervise maintenance staff and coordinate external contractors or service providers.
• Monitor facility systems and utilities to ensure efficiency and safety.
• Ensure timely response to maintenance requests from guests or hotel departments.

Property Management

• Ensure the hotel’s infrastructure, fixtures, and amenities are kept in optimal condition.
• Maintain the overall appearance and functionality of guest rooms, public areas, and back-of-house spaces.
• Coordinate with housekeeping and front office teams to ensure maintenance issues are resolved quickly.
• Conduct regular property inspections and report on facility condition, maintenance needs, and improvement opportunities.
• Manage renovations, refurbishments, and upgrade projects within budget and time constraints.

Health, Safety, and Compliance

• Enforce compliance with all safety, fire, and environmental regulations.
• Develop and maintain hotel safety policies and emergency response plans.
• Conduct safety audits and ensure fire alarms, extinguishers, and emergency exits are operational.
• Train staff on safety procedures, emergency preparedness, and hazard prevention.
• Maintain accurate records of compliance inspections and certifications.

Energy and Utility Management

• Monitor utility consumption (electricity, water, gas, and fuel) and implement energy-saving measures.
• Manage the operation of generators, boilers, and other power systems.
• Identify and implement cost-reduction opportunities through efficient resource management.
• Ensure uninterrupted power and water supply for guest comfort and operational continuity.

Vendor and Contract Management

• Coordinate with external contractors for specialized maintenance, repairs, or installations.
• Negotiate service contracts and ensure adherence to agreed terms and performance standards.
• Evaluate contractor performance and maintain an approved vendor list.
• Oversee procurement of maintenance supplies and equipment.

Budgeting and Cost Control

• Prepare and manage the hotel’s facility and maintenance budget.
• Control maintenance costs while ensuring quality and efficiency.
• Maintain accurate records of expenditures, repairs, and maintenance schedules.
• Recommend capital improvements or upgrades for management approval.

Guest and Staff Support

• Ensure all hotel facilities operate at optimal comfort levels for guests and staff.
• Respond promptly to guest complaints regarding maintenance issues and ensure resolution.
• Collaborate with all departments to support seamless operations and guest satisfaction.
• Promote a culture of service excellence and proactive facility management.

Team Leadership and Development

• Lead, train, and supervise maintenance and technical staff.
• Assign duties, monitor performance, and conduct regular team meetings.
• Encourage teamwork, accountability, and adherence to operational standards.
• Support staff development through coaching and technical training.

Competencies/Skills

• Strong technical knowledge of building systems (electrical, mechanical, plumbing, HVAC).
• Excellent leadership and people management skills.
• Good knowledge of preventive and corrective maintenance practices.
• Understanding of health, safety, and environmental regulations.
• Strong budgeting and cost control abilities.
• Analytical thinking and problem-solving skills.
• Excellent communication and organizational skills.
• Ability to manage multiple projects and prioritize effectively.
• Proficiency in Microsoft Office Suite and maintenance management systems.

Behavioural Qualities / Other Competences

• Integrity, professionalism, and reliability.
• Strong attention to detail and accountability.
• Calm and efficient under pressure.
• Proactive, results-oriented, and hands-on approach.
• Team player with excellent interpersonal skills.
• Commitment to guest satisfaction and service quality.
• Adaptable and responsive to operational demands.
• Strong work ethics and dedication to continuous improvement.

Experience / Qualification

• Bachelor’s degree or HND in Facility Management, Engineering, Building Technology, or related field.
• Minimum of 5–8 years of relevant experience, with at least 3 years in a hotel or hospitality facility management role.
• Professional certifications in Facility Management, Engineering, or Health & Safety (e.g., IFMA, HSE) are an added advantage.
• Proven experience managing building systems, maintenance teams, and vendor relationships.
• Strong understanding of hotel operations and guest service standards.

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Main Function

• The Salon and Spa Manager will be responsible for all aspects of the operations to ensure seamless and exceptional guest experience. This includes supporting administrative tasks, supervising staff, maintaining high service standards, and contributing to financial and marketing goals. The ideal candidate is a proactive, detail-oriented individual with strong interpersonal and organizational skills, capable of delivering results while upholding the spa's luxury standards.

Role Responsibilities

• In this role, the Salon and Spa Manager shall manage the operations of the business, including but not limited to:
• Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback and concerns.
• Resolves and processes discrepancies daily, as necessary, to include but not limited to cash gratuity
• distribution, cash till drops, till reconciliation.
• Oversee and ensure the smooth day-to-day running of the Salon and Spa.
• Assists the General Manager with administrative duties.
• Conduct monthly physical retail and linen inventory to track health club cost of sales and ensure company assets are accurately accounted for.
• Assist with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
• Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards.
• Conduct training when required.
• Builds and maintains guest rapport throughout service.
• Support Management in upholding exceptional guest experiences, consistent with the Spa's standards of care and service.
• Assist in managing Salon and Spa’s Profit & Loss statements, and assisting in developing annual budgets, and preparing weekly forecasts. Contribute to marketing and public relations initiatives aimed at increasing visibility, client engagement, and overall revenue.
• While on shift oversee the daily treatment schedule to ensure adequate and proper balancing of schedules while also identifying potential sales opportunities.
• Build strong client relationships by creating and managing comprehensive guest profiles.
• Work closely with internal teams to ensure guest satisfaction is consistently achieved.
• Partner with the Spa Reception to maintain and implement the Salon and Spa standards and improve the guest experience.

Experience/Qualification

• Bachelor’s degree in business administration, Marketing, Sales, Hospitality Management, or a related field (Master's degree is an advantage).
• Proven experience in spa or hospitality management, with a strong focus on guest services and operations.
• Excellent interpersonal and communication skills, with the ability to lead and motivate staff.
• Strong organizational and multitasking abilities.
• Basic financial knowledge, including budgeting, expense tracking, and revenue forecasting.
• Familiarity with spa treatments, techniques, and industry trends.
• Proficiency in Microsoft Office Suite, spa management systems, and social media platforms.

Competencies/Skills

• Strategic Thinking: Ability to design and execute plans that drive revenue and growth.
• Sales and Negotiation: Strong skills in closing deals, building partnerships, and increasing client acquisition.
• Market Knowledge: Familiarity with trends and client needs in the wellness and aesthetic markets.
• Communication: Excellent verbal and written communication skills for engaging with clients, partners, and team members.
• Analytical Skills: Proficiency in analyzing sales data, market trends, and KPIs to make informed decisions.
• Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Behavioural Qualities/Other Competences
• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Problem-solving and decision-making aptitude
• Strong work ethics and reliability

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• The Store Keeper is responsible for overseeing all store and inventory operations, ensuring efficient stock control, proper storage, accurate record-keeping, and timely distribution of goods to support business operations. The role ensures that inventory is managed effectively to prevent shortages, overstocking, wastage, and loss.
• The ideal candidate must be highly organized, detail-oriented, and experienced in managing inventory in a fast-paced operational environment.

Role Responsibilities

Inventory Control and Stock Management

• Oversee receipt, inspection, and storage of goods.
• Ensure accurate documentation of all stock movements (inward and outward).
• Monitor stock levels and initiate timely replenishment.
• Conduct regular physical stock counts and reconcile discrepancies.
• Implement inventory control systems to minimize losses and wastage.

Store Operations Management

• Ensure proper organization and cleanliness of the store.
• Maintain clear labeling, categorization, and accessibility of items.
• Ensure adherence to FIFO/FEFO principles where applicable.
• Monitor storage conditions for different types of goods.

Distribution and Coordination

• Ensure timely issuance of materials to departments based on approved requisitions.
• Coordinate with various departments to understand stock requirements.
• Support uninterrupted operations by ensuring availability of critical supplies.

Documentation and Reporting

• Maintain accurate inventory records and stock registers.
• Prepare daily, weekly, and monthly inventory reports.
• Track key inventory metrics such as stock turnover and usage rates.
• Report variances, shortages, and damages promptly.

Loss Prevention and Compliance

• Implement controls to prevent theft, pilferage, and unauthorized access.
• Ensure compliance with company policies and audit requirements.
• Support internal and external stock audits.

Procurement Coordination

• Work closely with procurement to ensure timely restocking.
• Verify deliveries against purchase orders and quality standards.
• Ensure proper documentation for all received goods.

Team Supervision

• Supervise storekeepers and assistants.
• Assign tasks and monitor staff performance.
• Train team members on store procedures and documentation.
• Enforce discipline and accountability within the team.

Health, Safety, and Compliance

• Ensure safe storage and handling of materials.
• Maintain compliance with health and safety standards.
• Ensure proper handling of sensitive or hazardous materials where applicable.

Competencies / Skills

• Strong knowledge of inventory and store management
• Excellent organizational and record-keeping skills
• Attention to detail and accuracy
• Proficiency in inventory systems and Microsoft Excel
• Strong analytical and reconciliation skills
• Leadership and team management abilities

Behavioural Qualities / Other Competences

• High level of integrity and accountability
• Detail-oriented and process-driven
• Proactive and results-focused
• Ability to work under pressure
• Strong communication and coordination skills
• Professional and disciplined

Experience / Qualification

• Bachelor’s degree or HND in Supply Chain Management, Business Administration, Logistics, or related field
• Minimum of 2–4 years experience in store or inventory management
• Experience in hospitality, retail, or FMCG environments is an advantage
• Knowledge of inventory control systems and audit processes
• Professional certification in logistics or supply chain management is an added advantage