Latest Jobs at La Campagne Tropicana Beach Resort

Position Summary

• As a Front Desk Officer at La Campagne Tropicana Beach Resort, you will be pivotal in ensuring our guests' positive and memorable experiences.
• You will be the first point of contact for visitors, providing exceptional customer service, handling reservations, and managing various administrative tasks.
• This position requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Guest Reception:

• Warmly welcome guests upon their arrival at the resort.
• Provide information about resort facilities, and services.
• Assist guests with check-in and check-out processes efficiently and accurately.

Reservation Management:

• Handle reservation requests, ensuring accuracy and adherence to resort policies.
• Assist guests in booking accommodations, dining, spa, and other resort amenities.
• Maintain an organized and up-to-date reservation system.

Customer Service:

• Address guest inquiries, requests, and complaints promptly and professionally.
• Anticipate guest needs and provide personalized assistance to enhance their experience.
• Collaborate with other departments to resolve guest issues and ensure guest satisfaction.

Administrative Tasks:

• Manage incoming calls, emails, and walk-in inquiries.
• Maintain a tidy and organized front desk area.
• Complete checklists, reports, and other administrative duties as assigned.

Qualifications

• OND, B.Sc, additional education in Hospitality is a plus.
• Minimum of 3 years of proven experience in customer service or front desk roles within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient in using reservation and property management systems.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Flexibility to work various shifts, including weekends and holidays.

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Position Summary

• As the Front Desk Manager at La Campagne Tropicana Beach Resort, you will lead and oversee the daily operations of the front desk, ensuring a seamless and exceptional guest experience.
• This role requires a dynamic individual with proven leadership skills, excellent organizational abilities, and a strong commitment to delivering outstanding customer service.
• The Front Desk Manager will collaborate with various departments to uphold resort standards and contribute to the overall success of the guest services team.

Key Responsibilities

Team Leadership:

• Supervise and lead the front desk team, providing guidance, training, and support.
• Foster a positive and collaborative work environment, promoting teamwork and staff development.
• Conduct regular team meetings to communicate goals, updates, and best practices.

Guest Services Management:

• Oversee all aspects of guest services, including check-in, check-out, reservations, and guest inquiries.
• Monitor and maintain high service standards to ensure guest satisfaction.
• Address escalated guest issues and collaborate with team members to find effective solutions.

Staff Scheduling and Performance:

• Develop and maintain front desk staff schedules, considering peak periods and special events.
• Conduct performance evaluations and provide constructive feedback to enhance staff performance.
• Identify training needs and coordinate ongoing training programs for the team.

Reservation and Inventory Management:

• Manage the resort's reservation system, ensuring accuracy and efficiency.
• Monitor room inventory, rates, and availability to maximize revenue and occupancy.
• Collaborate with other departments to optimize overall resort operations.

Quality Assurance:

• Conduct regular audits to ensure compliance with established policies and procedures.
• Implement quality assurance measures to enhance service delivery and guest satisfaction.
• Stay informed about industry trends and best practices to continuously improve front desk operations.

Qualifications:

• Bachelor's Degree in Hospitality Management or a related field preferred.
• Minimum of 7 years of experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Proficient in using reservation and property management systems.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to work under pressure, handle challenging situations, and make decisions quickly.
• Flexibility to work various shifts, including weekends and holidays.

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Job Summary

• As an In-House Decorator, you will play a pivotal role in enhancing our resort's visual appeal and ambiance.
• You will be responsible for conceptualizing, planning, and executing creative design solutions that align with our brand and captivate our guests.
• Your artistic flair and attention to detail will contribute to the resort's reputation for excellence.

Key Responsibilities
Design Concept Development:

• Collaborate with the resort management team to develop and refine design concepts that reflect the resort's brand and image.
• Create mood boards, color schemes, and design proposals for various areas within the resort.

Interior and Exterior Decor:

• Transform indoor and outdoor spaces.
• Oversee the procurement and installation of decor items, ensuring they align with the design vision.

Room and Suite Styling:

• Design and style guest rooms, suites, and common areas to create welcoming and visually appealing spaces for events such as honeymoons, proposals, etc

Event and Dining Space Design:

• Collaborate with event planners and resort manager to design captivating spaces for weddings, honeymoons, proposals, and dining experiences.
• Ensure that event decor enhances the overall guest experience.

Guest Engagement:

• Interact with guests to gather feedback and insights regarding their decor preferences and expectations.
• Implement decor enhancements based on guest feedback when feasible.

Maintenance and Preservation:

• Oversee the maintenance and preservation of decor items and furnishings to ensure longevity and appearance.

Qualifications

• Bachelor's Degree in Interior Design, Decorative Arts, or a related field is preferred.
• 2+ years relevant work experience.
• Experience in making scented candles is a great advantage.
• Proven experience as an interior decorator or designer with a strong portfolio of previous projects.
• Excellent artistic and creative abilities with an eye for detail.
• Strong project management and organizational skills.
• Knowledge of current design trends and the ability to adapt to changing styles.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively in a team environment.