Latest Jobs at Zedcrest Capital Limited

JOB SUMMARY

• The Front Desk Officer will play a crucial role in creating a positive first impression for visitors and clients.
• This position involves managing the reception area, handling inquiries, and providing administrative support to various departments as needed.
• The ideal candidate is expected to maintain a professional and welcoming demeanor while efficiently managing front desk operations.

RESPONSIBILITIES

• Provide a professional and friendly first point of contact, ensuring a positive experience for all.
• Answer and direct incoming phone calls to the appropriate personnel or department.
• Respond to inquiries via phone, email, or in-person, providing accurate information or directing inquiries to the relevant parties.
• Register and log visitors, ensuring security and compliance with company policies.
• Notify employees of visitor arrivals and ensure they are properly escorted as required.
• Maintain an organized calendar to optimize scheduling efficiency.
• Receive and sort incoming mail and packages, distributing them to the appropriate recipients.
• Handle visitor complaints or issues professionally and escalate to the appropriate personnel when necessary.
• Be familiar with emergency procedures and protocols, and guide visitors or employees during emergencies.
• Other tasks as assigned.

REQUIREMENTS

• Minimum of first degree in Mass communication, Business Administration, or a social science related field.
• Minimum of 2 years’ work experience.
• Proven experience in a customer-facing or administrative role.
• Excellent verbal and written communication skills.
• Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to remain calm under pressure and handle difficult situations diplomatically.
• Basic understanding of security protocols and emergency procedures.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Desire and aptitude for learning new concepts on the job.
• Proactive. 
• Reliable, dependable, organized and takes responsibility for actions.

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JOB SUMMARY

• We are seeking an enthusiastic Tele-sales representative to proactively create a list of potential clients, surpassing sales targets by generating inflows that enhance our Asset Under Management and contribute to the retention of current clients through our diverse product offerings.
• The ideal candidate should embody friendliness, professionalism, and a sincere dedication to understanding the requirements of our prospects and client base, enabling proactive addressing of various customer needs.

KEY RESPONSIBILITIES

• Reach out to existing and potential customers to present our product and service offerings
• Convert leads to deals for the Wealth Management team on a weekly performance basis.
• Advise on a full range of products and services within the firm with the ability to cross-sell products.
• Manage outbound calls to clients aiming at surpassing given sales target and to ensure proper documentation of all calls and sales delivery.
• Call customers and update them about the company's products, services, or new launches.

Calls:

• All calls must be handled with courtesy, professionalism and highest quality expected of our representatives.
• All call scripts must be adhered to, and all calls must be handled in a timely manner applying the mandatory call.
• You are expected to engage clients via channels assigned to you.

 Chats:

• All chats are expected to meet our required standard, and chat etiquette must be followed.
• All chats must be acknowledged within the stipulated timelines and all queries must be solved immediately (where other stakeholders are not involved).
• All available macros and provided replies relating to the respective chat must be applied.
• All chats must be handled with courtesy, professionalism and highest quality expected of our representative.

REQUIREMENTS

• Minimum 1-3 years of telesales or customer service experience.
• Strong relationship management skills.
• Ability to learn about products and services specification.
• Good time management and organizational skills.
• Negotiation skills.
• Good communication and interpersonal skills.
• Ability to maintain the confidentiality of sensitive information.
• Impressive presentation skills.
• Knowledge of Investment Products will be an advantage.
• Hardworking and target driven.
• Highly motivated and able to work in a fast-paced environment.

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Job Role

Responsibilities

• Develop and maintain efficient, reusable, and reliable code using Nuxt.js, HTML, CSS, and JavaScript.
• Collaborate with cross-functional teams to translate design mock-ups and wireframes into interactive web experiences.
• Optimize application performance and ensure scalability by implementing best practices and responsive designs.
• Conduct thorough testing and debugging to identify and fix frontend issues promptly.
• Stay up to date with the latest industry trends, tools, and frameworks, and propose improvements to enhance the frontend development process.
• Participate in code reviews to ensure code quality, maintainability, and adherence to coding standards.
• Collaborate with backend developers to integrate frontend components with server-side logic.
• Continuously improve user experience by implementing intuitive and user-friendly interfaces.
• Troubleshoot and resolve bugs and other technical issues reported by users.

Requirements

• First degree in Computer Science, Engineering, or other related field.
• Minimum of 3 years of professional frontend development experience.
• Strong expertise in Nuxt.js and the Vue.js ecosystem.
• Proficiency in HTML, CSS, JavaScript, and related frontend technologies.
• Solid understanding of responsive web design principles and best practices.
• Experience with RESTful APIs and asynchronous programming.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Excellent problem-solving skills and ability to think critically.
• Strong communication skills and ability to collaborate effectively with cross-functional teams.
• Proven track record of delivering high-quality frontend solutions on schedule.
• Desire and aptitude for learning new concepts on the job.

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Job Role

Responsibilities

• Maintain and be responsible for a personally-deliverable Brokerage Income and volume budgets
• Evaluate market prices, volatility and trends and ensures clients receive the best rate available.
• Be familiar with a variety of the market concepts, practices, and procedures.
• Interface with market participants to obtain context for asset price movements and performance trends.
• Maintain constant contact with a range of relevant market individuals and organizations to identify buyers and sellers, facilitate price discovery and create the necessary liquidity for deals to be sealed.
• Prepare presentations, set up meetings; aggressively seek out and onboard new clients for the brokerage business.
• Keep tabs on market players and information flows to ensure you are on top of new developments.
• Maintain and build valuable and trusted relationships with your clients
• Take ownership for growing your client base through prospecting, relationship management, referrals, cross-selling and attending external events/conferences
• Respond effectively to client inquiries pertaining to trading and pricing
• Follow regulations and internal procedures, including quality of execution, pricing, and compliance policies.

Requirements

• A first-degree qualification in Science, Engineering, Finance or Social Sciences.
• Minimum of 4 years of professional working experience in the securities markets
• A Master's degree in finance, economics or a related field is a plus.
• Professional certifications such as the Chartered Financial Analyst (CFA) or Financial Risk Manager (FRM) are also desirable.
• Experience in executing a broad range of fixed-income instruments.
• Demonstrated ability to create sales/relationship opportunities with clients, prospects and consultants in assigned market segments.
• Must have excellent presentation skills and in-depth product and broad investment knowledge.
• Experience covering key clients and developing key relationships. 
• Ability to quickly comprehend and filter complex information. This is often required within a short timeframe, as clients will generally look to you for input on a wide range of topics, some of which will be time-sensitive and may be confidential.
• Professional fluency in English is vital, both written and spoken.
• Ability to effectively collaborate and contribute positively to a team.
• Desire and aptitude for learning new concepts on the job.
• Proactiveness; going beyond the obvious, gathering complex data to get to the heart of issues.
• Time management - Ability to prioritize tasks, multi-task, manage deadlines and work efficiently.
• Accountability – Being reliable, dependable, organized, and take responsibility for actions.