Front Desk Officer at Zedcrest Capital Limited

JOB SUMMARY

• The Front Desk Officer will play a crucial role in creating a positive first impression for visitors and clients.
• This position involves managing the reception area, handling inquiries, and providing administrative support to various departments as needed.
• The ideal candidate is expected to maintain a professional and welcoming demeanor while efficiently managing front desk operations.

RESPONSIBILITIES

• Provide a professional and friendly first point of contact, ensuring a positive experience for all.
• Answer and direct incoming phone calls to the appropriate personnel or department.
• Respond to inquiries via phone, email, or in-person, providing accurate information or directing inquiries to the relevant parties.
• Register and log visitors, ensuring security and compliance with company policies.
• Notify employees of visitor arrivals and ensure they are properly escorted as required.
• Maintain an organized calendar to optimize scheduling efficiency.
• Receive and sort incoming mail and packages, distributing them to the appropriate recipients.
• Handle visitor complaints or issues professionally and escalate to the appropriate personnel when necessary.
• Be familiar with emergency procedures and protocols, and guide visitors or employees during emergencies.
• Other tasks as assigned.

REQUIREMENTS

• Minimum of first degree in Mass communication, Business Administration, or a social science related field.
• Minimum of 2 years’ work experience.
• Proven experience in a customer-facing or administrative role.
• Excellent verbal and written communication skills.
• Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to remain calm under pressure and handle difficult situations diplomatically.
• Basic understanding of security protocols and emergency procedures.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Desire and aptitude for learning new concepts on the job.
• Proactive. 
• Reliable, dependable, organized and takes responsibility for actions.