Fresh Vacancies at The Eye Foundation Hospital

Reports To: Customer Service Manager

Job Summary

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Registers new patient, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Key Responsibilities
Your duties shall include, but not limited to the following:

• Providing help and advice to customers using the organization’s products or services.
• Communicating promptly, courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other units.
• Analyzing statistics or other data to determine the level of customer service your organization is providing.
• Producing written information for customers, often involving use of computer packages/software.
• Writing reports.
• Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
• Improving customer service procedures, policies and standards for the organization.
• Meeting with other managers to discuss possible improvements to customer service;
• Training staff to deliver a high standard of customer service in other branches.
• Learning about the organization’s products or services and keeping up to date with changes;
• Keeping ahead of developments in customer service.
• Provide pricing and service delivery information
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, complaints and actions taken.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Assisting in general office administration functions.
• Assisting in preparing correspondence to be sent out to clients.
• Dealing with day-to-day operational matters.
• Work with other hospital manager on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
• Be able to cover for administrative staff on leave or off sick if need be.
• Any other duties assigned by your Manager and the Medical Director.

Qualifications

• BSc degree preferably in social Sciences or Humanities.
• Minimum of 2 years working experience as a Customer Service Personnel.
• Experience in an healthcare sector or hospital is an added advantage.
• Experience in providing customer service support

Skills and Competencies:

• Customer Service skills.
• Good Product Knowledge.
• Attention to details.
• Market Knowledge
• Excellent oral and written communication skills.
• Must be an active Listener.
• Quality phone etiquette.
• Must be a problem solver.
• Ability to Multitask is key.
• Proficient use of MS office suite { Word, Excel and PowerPoint}

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Report To: Chief Operating Officer/ Medical Director

Job Summary

• The Hospital service manager will be responsible in handling the day-to-day administrative and operational workflows of the hospital, in addition to providing active support to clinical departments and workflows.
• The HSM will interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
• Strong decision making ability and attention to detail are important in this position.

Responsibilities

• Responsible for the day to day operations of the facility as a manager you must secure the operational and administrative stability of the establishment
• Support the Marketing of hospitals’ services to prospective public/private hospitals/clinics, Public/private agencies, organizations/ companies.
• To ensure patient satisfaction by cultivating an efficient and safe environment.
• Keeping a log of all facility and equipment maintenance needs and reporting timely to appropriate section handling it to avoid downtime.
• Responsible for collecting/supervising the collection of relevant metrics to be used to improve patient care and drive business growth.
• Responsible for fostering strong communication across medical staff and non-medical staff to create an efficient work environment.
• Responsible for ensuring the enforcement of organizational policies and oversee the staffs’ compliance to policies.
• Responsible for preparing of daily/weekly/monthly/annual activity progress reports.
• Maintain administrative staff by orientating, training employees, maintaining a safe and secure work environment; developing personal growth opportunities.
• Assisting the HR team & Management by accomplishing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Responsible for your branch staff leave planning and leave calendar in collaboration with clinical dept.
• Improve program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintain continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Be able to cover for administrative staff on leave or off sick if need be.
• Any other duties as assigned by the Management from time to time.

Requirements
Skills and Competencies:

• Expert level written and verbal communication skills.
• Team Building.
• Ability to Multitask.
• Planning and Coordination.
• Marketing skills is key for the role.
• Time Management.

Computer Savvy Skills:

• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}.

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Report To: Optical Services Country Manager

Job Summary

• Optical Manager is responsible for operation of the store, keeping the store profitable and well-organized to ensure a pleasing experience for our customers. In addition, the Optical Manager delivers excellence in sales performance.

Responsibilities
Your duties shall fall include, but not limited to the following:

• Supervise and coordinate all customer related activities.
• Drive the delivery of quality care to patients.
• Generation of Reports.
• You are required to visit other branches as the need arises.
• Entering of the optical daily sales of all branches in quick book.
• Preparation of monthly sales report with the line manager at the end of the month.
• Reconciliation of invoices from various optical labs with the order placed and receipts at the end of the month.
• Assisting the optometrist in attending to patients.
• Assisting patients in choosing frames and lenses option.
• Stock reconciliation at the end of the month.
• Follow up on glasses ordered from the laboratory.
• Ordering and collection of contact lenses when needed.
• Preparation of HMO report at the end of the month for the accounting and audit department.
• General report on sales.
• General administrative work in optical department.
• Receiving and assisting patients in accessing the appropriate optical services.
• Providing effective clerical services and also attending to phone calls.
• Any other duties as assigned by your supervisor and Management.

Qualifications

• A Bachelor's degree in any relevant field especially in Humanities and Social Sciences
• A minimum of 2 years working experience in a relevant field.
• A prior customer service experience is an added advantage.
• Must be computer savvy.